Tropical Smoothie Cafe

Went to get food here tonight. Worst customer service I have ever had. The workers are rude and hateful.

I recently created an order on the app for a breakfast bowl. I was sitting in the parking lot of the Broken Arrow location when I placed the order but for some reason, it popped up the 71st street store in Tulsa and I did not catch that. TOTALLY MY FAULT!

When I pulled up to the window, Caleb told me that he couldn’t find the order and asked me to check my app. That’s when we discovered the mistake.

Caleb told me to hang on for a moment and returned shortly saying that he had spoken to April and they were going to honor my order at no charge to save me that long trip back into Tulsa.

I am blown away by this level of customer care. Clearly, it was NOT their fault and yet they went above and beyond to turn my mistake into a wonderful customer experience.

Thank you Caleb and April. You are shining examples of what it truly means to care about your customers!

Atmosphere: 5

Food: 5

Service: 5

So refreshing!

Food: 5

Service: 5

Great location horrible management. Sad

Atmosphere: 1

Food: 3

Service: 1

Yesterday, I ordered 2 acai bowls via UberEATS for my son. In the app I specified no strawberries, blue berries, coconut, banana,chia or honey, (due to dietary issues and a major dental surgery that day. I just wanted the acai.
EVERYTHING was left on the bowls.
I've never purchased anything from them before, and I never will again. Don't put the option to remove items on your menu if you're not going to follow the instruction.

Love getting summer foods & Smoothie.

Atmosphere: 5

Food: 5

Service: 5

Whoever Peter G is that took my order in the drive thru immediately started the whole experience off wrong. As soon as the speaker beeped he said can I get a name for the order. Once I gave my name he said yeah what can I get ya. It’s not what you say it’s how you say it and the fact that after everything I said without even giving me a chance it was “ok anything else”. When I got to the smoothie, I asked for the Tropi-Colada but he kept saying “the what” and “what are you wanting”. It seemed like he didn’t want to be bothered and I was being rushed. It would be nice if the customer service was more like customer service and not so much like an inconvenience.

My smoothie tasted like ice had very little flavor

The blue hair girl is so nice

Thank you for the amazing Consistency and the food Is delicious!
I admire the kindness of your workers.
You seem like you have a great team together.
I love that I get salsa here with every single one of my quesadillas without asking, though at other locations like Claremore we no longer receive it and something so little, truly impacts the meal so much.

I'll be honest I love tropical smoothie and get the same exact smoothies everytime. This time however, mine and the other smoothie we got tasted like water. Well picture a La croix smoothie. I asked them to remake it and it looked and tasted the exact same. Almost white.

Love the smoothies and customer service here. Pretty quick with the orders.

the general manager here does not need to be in this position. He wants to cause trouble and is highly aggressive and unprofessional. This place doesn't prepare food in any way or with fresh ingredients.

Atmosphere: 1

Food: 1

Service: 1

This is the worst tropical smoothie ever! I only come to this location because it's closer to my house, but every time, IT NEVER FAILS it never fails they make my smoothie wrong! I get the Chia banana boost, and every time they make it it taste bland or like sugar ice chips🙄 and you cannot get a refund back, you have to wait for the general manager to be in the store to get a refund. That means leave with a bad smoothie and come back for another bad smoothie in a refund. Never coming back here again!

Atmosphere: 1

Food: 1

Service: 2

I always come here to dine in or go through the drive thru very often. I love the smoothies here! A few times ago when I came in there was this one girl that just seems so unhappy throwing equipment doing things in a bad manner, you can feel her bad mood. I went to the drive thru and usually I am asked what I would like but it’s took a while for anyone to respond and when I said hello I finally get a”what do u want”back. It was very rude and I wasn’t getting my order taken. When I went up to the window to pay she snatched my card and was just in a horrible mood. I understand we have bad day I work in costumer service as well but every time I come in I see this girl in a bad mood never happy doesn’t respond to anyone acting like a child. I say this because I have many friends that come to this location after school and have told me the same thing.

Atmosphere: 3

Food: 5

Service: 1