Drive thru line was unreasonably backed up for 2pm on a Wednesday. Fries were old and cold and the one saving grace could have been the Diet Coke, however they gave me a Dr Pepper. So disappointing!!
Kaytie O'Dell
I waited 45 mins in the drive through. Ten of those minutes were at the window waiting to pay. I get to the other window, and they don’t know where my order is. They have three for the cars behind me, but not mine. I pull up and wait, again. I finally get my food. The fries were in the bag upside down and the order was incorrect. I understand being busy. But this was just unreal. The drive though is for convenience, I should not have to wait that long and pay for incorrect food. Please staff your stores better.
Atmosphere: 1
Food: 1
Service: 1
Lala Moon
Man really all I wanted was two sausage cheese biscuits said it loud enough for the worker to hear me but nope ended up with two different orders that wasn't even mine this is the 4th time this has happen to me so looks like I will be taking my business elsewhere.
Katie Thomasson
Served hot every time, drive thru lines often seem long but they tend to move quick with accuracy and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Kayla Carroll
It has a playplace! Perfect to stop on the way for kids!
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hotcakes
Jake Woods
Waited 25 minutes for two spicy McChickens tonight, which never came.
Service: 1
Matthew Rehkemper
They would not let me add a caramel frappe to my mobile order it was not available online but they have it in the store
Montana byrd
Bro at the window said “sauce in the bag” when there was no sauce in the bag.
Henry Williams
Corey Holcomb was funny....I just dislike how the club bully it's guest to buy something. I bought 3 tickets to get in... wasn't that enough.
kodie cotten
went through the drive through and ordered a medium carmel frappe. it was half full of coffee and mostly whipped cream. basically a size small
Terrible customer service. I purchased some hot chocolate online. When I went to pick it up, I was told the machine was being cleaned and it would be a 15 minute wait. I could not wait so I asked them to cancel my order. Later I noticed it had not been cancelled and called the store manager. I was told that it was not possible to cancel because they had already charged my card even though I had not received the hot chocolate. And I would have to come back to the store and receive a refund. This is totally unacceptable. How can they charge me for something before I receive it?
Jack Tomberlin
Bought hot chocolate online. Went to pick up but the machine was being cleaned with a 15 minute wait. I told them to cancel. I was told by the manager it could not be canceled. They had already charged my card even though I had never received the hot chocolate. Totally unacceptable.
A A
If your going to check all the items as if they are there in a doordash order, MAKE SURE THE ITEMS ARE ACTUALLY THERE. Paid the doordash mark up and tip to only get watered down drinks. TERRIBLE AND NO EXCUSE.
Food: 1
Service: 1
Your Vrag
Overnight drive through needs new workers, sat for 10 mins in the drive thru and no one tried to take my order even through there was people clearly there working.
Drive thru line was unreasonably backed up for 2pm on a Wednesday. Fries were old and cold and the one saving grace could have been the Diet Coke, however they gave me a Dr Pepper. So disappointing!!
I waited 45 mins in the drive through. Ten of those minutes were at the window waiting to pay. I get to the other window, and they don’t know where my order is. They have three for the cars behind me, but not mine. I pull up and wait, again. I finally get my food. The fries were in the bag upside down and the order was incorrect. I understand being busy. But this was just unreal. The drive though is for convenience, I should not have to wait that long and pay for incorrect food. Please staff your stores better.
Atmosphere: 1
Food: 1
Service: 1
Man really all I wanted was two sausage cheese biscuits said it loud enough for the worker to hear me but nope ended up with two different orders that wasn't even mine this is the 4th time this has happen to me so looks like I will be taking my business elsewhere.
Served hot every time, drive thru lines often seem long but they tend to move quick with accuracy and friendly service.
Atmosphere: 5
Food: 5
Service: 5
It has a playplace! Perfect to stop on the way for kids!
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hotcakes
Waited 25 minutes for two spicy McChickens tonight, which never came.
Service: 1
They would not let me add a caramel frappe to my mobile order it was not available online but they have it in the store
Bro at the window said “sauce in the bag” when there was no sauce in the bag.
Corey Holcomb was funny....I just dislike how the club bully it's guest to buy something.
I bought 3 tickets to get in... wasn't that enough.
went through the drive through and ordered a medium carmel frappe. it was half full of coffee and mostly whipped cream. basically a size small
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Terrible customer service. I purchased some hot chocolate online. When I went to pick it up, I was told the machine was being cleaned and it would be a 15 minute wait. I could not wait so I asked them to cancel my order. Later I noticed it had not been cancelled and called the store manager. I was told that it was not possible to cancel because they had already charged my card even though I had not received the hot chocolate. And I would have to come back to the store and receive a refund. This is totally unacceptable. How can they charge me for something before I receive it?
Bought hot chocolate online. Went to pick up but the machine was being cleaned with a 15 minute wait. I told them to cancel. I was told by the manager it could not be canceled. They had already charged my card even though I had never received the hot chocolate. Totally unacceptable.
If your going to check all the items as if they are there in a doordash order, MAKE SURE THE ITEMS ARE ACTUALLY THERE. Paid the doordash mark up and tip to only get watered down drinks. TERRIBLE AND NO EXCUSE.
Food: 1
Service: 1
Overnight drive through needs new workers, sat for 10 mins in the drive thru and no one tried to take my order even through there was people clearly there working.
Atmosphere: 1
Food: 1
Service: 1
Toooooo long, waiting my order amount 1:20 our
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