Ice Cream Shops in Elk City

“I’m leaving a five-star review because I’m a business owner myself, and I understand how difficult it is to operate in today’s environment. That said, I’m writing this with the hope that ownership and upper management will read it.

We stopped in for a quick dinner. One of the ice cream ingredients was unavailable — no issue there. However, the employee who came to inform us had a bloody nose with napkins visibly hanging from his nose while speaking with us. Several coworkers gathered around him to discuss our order, all while he remained in direct guest service.

Shortly after, I observed another employee playfully toss a dirty cleaning rag across the sink area. It landed unrinsed and was left there as she moved on to another task.

At that point, I looked around and realized there did not appear to be a visible leader or manager present. That likely explains why multiple employees felt comfortable allowing a teammate in that condition to continue serving guests.

The older lady at the deli counter was kind, professional, and welcoming, but clearly overwhelmed.

This location needs visible leadership focused on customer experience and basic cleanliness standards. As guests, we shouldn’t have to question food safety or sanitation. Ultimately, it’s up to ownership to decide if this reflects the brand standard Brahms wants to represent.

I share this with respect and with the hope that it helps improve your establishment.“

“Mushroom Swiss Burger was great!! Service was even better!!! So glad I finally stopped in!!“

“They gave me what I wanted and it was super quick“

“I like the employees for the most part. They try hard with what they got. Rude Ones have been weeded out. Admin needs to do better to keep things in stock. Always running out of onion rings, cups, straws it’s always something! But them employees hard efforts keeps me coming back. Cause they sure try. Shame on you managers / administrators who ever is in charge.“