I’ve been a Taco Bell customer since I was a kid, and it has always been one of my favorite places to eat. I generally have great experiences at most locations, with the occasional hiccup like anywhere else. That said, this particular location in Hugo, Oklahoma has consistently fallen far below the standard I expect, and it is largely due to one employee.
I’ve lived in Hugo for almost two years and eat at this location regularly, anywhere from one to four times per week. Because of that frequency, I’ve hesitated to write the review this location honestly deserves. However, my repeated experiences with an employee named Corey C have left me no choice.
Nearly every interaction I’ve had with him has been unpleasant. He is consistently rude, dismissive, and unhelpful, and when he is working the drive-through window, our orders are frequently incorrect. Today, January 27, 2026, around 2:30 PM, was the final straw. There were no customers inside the store and only two cars in the drive-through. After waiting more than five minutes at the counter without acknowledgment, Corey finally approached and told me I had to use the self-service mobile ordering kiosk instead of simply taking my order.
I found the kiosk difficult and frustrating to use and saw no reasonable explanation for why my order couldn’t be taken directly, especially given that the store was essentially empty. I ultimately had to leave the building and go through the drive-through to place an order that should have taken less than a minute to handle inside.
This has not been an isolated incident. It reflects a pattern of poor customer service that I have experienced repeatedly when this employee is working. At this point, I actively avoid this location when Corey is on shift, which is disappointing given how much I enjoy Taco Bell overall.
I sincerely hope management takes this feedback seriously. This location has the potential to be great, but consistent negative interactions with the same employee are driving loyal customers away.
Atmosphere: 2
Food: 5
Service: 2
Trent Burns
Fast and correct
Mister Carlos
Great place but no free Wi-fi
Atmosphere: 5
Food: 5
Service: 5
Jude Swafford
I was a regular customer and I won’t be back. I paid for my order they didn’t have the items and refused to refund me
Atmosphere: 1
Food: 1
Service: 1
Cody Walden
By far the worst taco bell I have ever gotten food from these are cantina chicken tacos. We have tried this place a few times hoping it would get better but when you spend $44 and this is the kind of food we get i will no longer go to this taco bell again
Atmosphere: 1
Food: 1
Service: 2
Jay Dickenson
I just tried the new Chipotle ranch steak burrito....hardly any meat...what a rip off.
Atmosphere: 3
Food: 1
Service: 3
anonymous user
if ur gonna post that u close at 2 am, why would ur store be closed 15 mins prior. do better or fix ur actual closing time
ImAcat
06/18/25. They HAVE NOT MADE A MISTAKE on my burrito, not once in five years at this location! That says bunches about their attention to detail. No onions, extra cheese and add sour cream, please. 👍 This is one of my comfort foods for over 50 years, along with a Big Mac.. the taste of both has never changed. You know what you'll be getting, always. Although, the size of both is smaller and the prices have gone up. That's to be expected in today's economy.
ImAcatCA133
06/18/25. They HAVE NOT MADE A MISTAKE on my burrito, not once in five years at this location! That says bunches about their attention to detail. No onions, extra cheese and add sour cream, please. 👍 This is one of my comfort foods for over 50 years, along with a Big Mac.. the taste of both has never changed. You know what you'll be getting, always. Although, the size of both is smaller and the prices have gone up. That's to be expected in today's economy.
Atmosphere: 5
Food: 5
Service: 5
Shawn Wolfe
Very slow service and they forget to give you half of your food
4 small ass burritos for 18$ Never again what a rip off you could at least fill the tortilla these things are more tortillas than anything
Mike Fenton
We spent $55.00 at this location. All I asked for was for the amount of lettuce they show on the pictures instead of having to pay for extra lettuce. This is what I received on all 7 of the tacos we had with our order. I will not return to this location ever.
Susan Denton
This afternoon, we stopped by and got some lunch. The cinnamon twist was not tasting right. And had an odd smell to them. Have a blessed day..
I’ve been a Taco Bell customer since I was a kid, and it has always been one of my favorite places to eat. I generally have great experiences at most locations, with the occasional hiccup like anywhere else. That said, this particular location in Hugo, Oklahoma has consistently fallen far below the standard I expect, and it is largely due to one employee.
I’ve lived in Hugo for almost two years and eat at this location regularly, anywhere from one to four times per week. Because of that frequency, I’ve hesitated to write the review this location honestly deserves. However, my repeated experiences with an employee named Corey C have left me no choice.
Nearly every interaction I’ve had with him has been unpleasant. He is consistently rude, dismissive, and unhelpful, and when he is working the drive-through window, our orders are frequently incorrect. Today, January 27, 2026, around 2:30 PM, was the final straw. There were no customers inside the store and only two cars in the drive-through. After waiting more than five minutes at the counter without acknowledgment, Corey finally approached and told me I had to use the self-service mobile ordering kiosk instead of simply taking my order.
I found the kiosk difficult and frustrating to use and saw no reasonable explanation for why my order couldn’t be taken directly, especially given that the store was essentially empty. I ultimately had to leave the building and go through the drive-through to place an order that should have taken less than a minute to handle inside.
This has not been an isolated incident. It reflects a pattern of poor customer service that I have experienced repeatedly when this employee is working. At this point, I actively avoid this location when Corey is on shift, which is disappointing given how much I enjoy Taco Bell overall.
I sincerely hope management takes this feedback seriously. This location has the potential to be great, but consistent negative interactions with the same employee are driving loyal customers away.
Atmosphere: 2
Food: 5
Service: 2
Fast and correct
Great place but no free Wi-fi
Atmosphere: 5
Food: 5
Service: 5
I was a regular customer and I won’t be back. I paid for my order they didn’t have the items and refused to refund me
Atmosphere: 1
Food: 1
Service: 1
By far the worst taco bell I have ever gotten food from these are cantina chicken tacos.
We have tried this place a few times hoping it would get better but when you spend $44 and this is the kind of food we get i will no longer go to this taco bell again
Atmosphere: 1
Food: 1
Service: 2
I just tried the new Chipotle ranch steak burrito....hardly any meat...what a rip off.
Atmosphere: 3
Food: 1
Service: 3
if ur gonna post that u close at 2 am, why would ur store be closed 15 mins prior. do better or fix ur actual closing time
06/18/25. They HAVE NOT MADE A MISTAKE on my burrito, not once in five years at this location! That says bunches about their attention to detail. No onions, extra cheese and add sour cream, please. 👍
This is one of my comfort foods for over 50 years, along with a Big Mac.. the taste of both has never changed. You know what you'll be getting, always. Although, the size of both is smaller and the prices have gone up. That's to be expected in today's economy.
06/18/25. They HAVE NOT MADE A MISTAKE on my burrito, not once in five years at this location! That says bunches about their attention to detail. No onions, extra cheese and add sour cream, please. 👍
This is one of my comfort foods for over 50 years, along with a Big Mac.. the taste of both has never changed. You know what you'll be getting, always. Although, the size of both is smaller and the prices have gone up. That's to be expected in today's economy.
Atmosphere: 5
Food: 5
Service: 5
Very slow service and they forget to give you half of your food
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
4 small ass burritos for 18$ Never again what a rip off you could at least fill the tortilla these things are more tortillas than anything
We spent $55.00 at this location. All I asked for was for the amount of lettuce they show on the pictures instead of having to pay for extra lettuce. This is what I received on all 7 of the tacos we had with our order. I will not return to this location ever.
This afternoon, we stopped by and got some lunch. The cinnamon twist was not tasting right. And had an odd smell to them.
Have a blessed day..
Slow and always mess my order up
Always great
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