GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Dan Ross
On 4/8/25, I sent in a complaint via their website. As is obvious from this posting date, one week has passed and not one communication from Whataburger. It is CRM: 00280846787, even though I’m quite sure this matters not at all to this company.
A week ago, I was a recoverable customer. Heck, yesterday they could have won me back. Ignore your customers for a week when they have a complaint? Naw. No coming back.
Even better, the complaint was about being completely ignored at a location in Texas.
Alan
I ordered a zero sugar lemonade and got a regular lemonade...my sugar is now 380 because of the service person gave me the wring drink
Food: 3
Service: 1
Abraham
I was here Thanksgiving evening with a large group, and was hugely impressed with the service. Several of the staff went out of their way for us, wish I had gotten their names to shout out but you all know who you are. Exemplary team work and customer service.
Atmosphere: 4
Food: 5
Service: 5
Alexus Ruedas
Just flat out rude. Just because you have to work a holiday doesn’t mean you get to be ignorant, remember you pick your own profession. Most of us work holidays, get over it. Hope you have a better thanksgiving 😘
Service: 1
Paula Albers
I ordered two of the same meal. One meal the assistant manager rang up correctly, the other meal she charged each item separately, costing me an extra $1.68. I took her the receipt and showed her what was done. She just walked away. I never got my refund. So, I think if I want Whataburger again, I will go to the one on Douglas. We have never had a problem there.
Atmosphere: 3
Food: 4
Service: 1
Rhonda McNurlen
I have eaten inside and used the drive through at this location. The inside dining area was clean and inviting. The staff is always friendly and helpful. Whataburger is our go to fast burger and fries, always fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger
Shaun Nickell
Ordered my breakfast at 5:36 and got it at 5:58 and was the only one in the store.
Atmosphere: 3
Food: 3
Service: 1
Mark S
I really wouldn't suggest anybody use the mobile app. It took almost an hour for us to sit in that spot and wait for the food. They had to run in and out of the restaurant several times because it was incorrect. They brought one thing at a time. Very rude employees at this particular restaurant. When my wife spoke to one of them they turned his back and walked away. I mean I get it. They're just kids and they don't want to be walking in and out.
Food: 1
Service: 1
Sebastian Guzman
Every time I go to this location the workers forget something that comes with my meal. Today I stood in front of a worker and no one helped out so yeah don’t forget to check your bags.
I asked three times if there was no onions or tomatoes on my burger as stated also on my receipt and they made it with both my burgers. I was in a rush and didn’t realize it till I got home so nothing done about it. I spent $54 for my food to be wrong.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
On 4/8/25, I sent in a complaint via their website. As is obvious from this posting date, one week has passed and not one communication from Whataburger. It is CRM: 00280846787, even though I’m quite sure this matters not at all to this company. A week ago, I was a recoverable customer. Heck, yesterday they could have won me back. Ignore your customers for a week when they have a complaint? Naw. No coming back. Even better, the complaint was about being completely ignored at a location in Texas.
I ordered a zero sugar lemonade and got a regular lemonade...my sugar is now 380 because of the service person gave me the wring drink
Food: 3
Service: 1
I was here Thanksgiving evening with a large group, and was hugely impressed with the service. Several of the staff went out of their way for us, wish I had gotten their names to shout out but you all know who you are. Exemplary team work and customer service.
Atmosphere: 4
Food: 5
Service: 5
Just flat out rude. Just because you have to work a holiday doesn’t mean you get to be ignorant, remember you pick your own profession. Most of us work holidays, get over it. Hope you have a better thanksgiving 😘
Service: 1
I ordered two of the same meal. One meal the assistant manager rang up correctly, the other meal she charged each item separately, costing me an extra $1.68. I took her the receipt and showed her what was done. She just walked away. I never got my refund. So, I think if I want Whataburger again, I will go to the one on Douglas. We have never had a problem there.
Atmosphere: 3
Food: 4
Service: 1
I have eaten inside and used the drive through at this location.
The inside dining area was clean and inviting.
The staff is always friendly and helpful.
Whataburger is our go to fast burger and fries, always fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger
Ordered my breakfast at 5:36 and got it at 5:58 and was the only one in the store.
Atmosphere: 3
Food: 3
Service: 1
I really wouldn't suggest anybody use the mobile app. It took almost an hour for us to sit in that spot and wait for the food. They had to run in and out of the restaurant several times because it was incorrect. They brought one thing at a time. Very rude employees at this particular restaurant. When my wife spoke to one of them they turned his back and walked away. I mean I get it. They're just kids and they don't want to be walking in and out.
Food: 1
Service: 1
Every time I go to this location the workers forget something that comes with my meal.
Today I stood in front of a worker and no one helped out so yeah don’t forget to check your bags.
Restaurantji Recommends
Oh my goodness the food was delicious 👍
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger
Everything the food was great 👍
Atmosphere: 5
Food: 5
Service: 5
I asked three times if there was no onions or tomatoes on my burger as stated also on my receipt and they made it with both my burgers. I was in a rush and didn’t realize it till I got home so nothing done about it. I spent $54 for my food to be wrong.
Atmosphere: 2
Food: 2
Service: 1
Everything was excellent, delicious, and clean..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger Whatameal with Onion Rings, French Fries, Onion Rings, Whataburger, Avocado Bacon Burger, Whataburger Honey BBQ Chicken Strip Sandwich, Whataburger Cobb Salad, Whataburger Spicy Chicken Sandwich
So glad there's one in Midwest City now
Food: 5
Service: 5
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