As expected they messed up an easy order. They made it right but still.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Roast Beef
Kevin Ashford
Make sure you check your order here, they won't correct it if you don't, they've messed up mine so many times I will never eat here again. Their customer service is horrible.UPDATE: The manager I dealt with was Jalynn, if you as upper management want to correct these things, teaching him CS and recognizing and correcting these type of mistakes would be a good place to start.
Atmosphere: 1
Food: 1
Service: 1
Emma Sport
Rude staff . Will never understand how people are mean to strangers.
Service: 1
Lauren Campbell
Food wasnt up to par, there was only one customer in front of us already waiting for their food and they told us it was going to be a wait. It seems like this Arbys has been bad off for years. I wish corporate would either get somebody to turn this location around or close it down. Its been disappointing for years.
Adam Lagaly
I love roast beef sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Dip, Classic Crispy Chicken Sandwich, Roast Beef, Classic Beef 'N Cheddar, Classic Roast Beef
Erik Van Hofwegen, II
Fast, efficient and great quality.
Food: 5
Service: 5
Black Cat
Waited 20 minutes in the drive thru for this. Bunch of kids working with zero hustle. Thanks alot.
Atmosphere: 2
Food: 2
Service: 2
Brian Bufkin
Drive thruStaff were upbeat and happy to help.It's just a very pleasant environment and atmosphere to encounter people that have a smile on their face and actually make you feel comfortable place to go get food.Excellent job... Hats off to all of those people who work there! Thank youYou make a difference whether you know it or not!
Atmosphere: 4
Food: 4
Service: 5
Dustin Glasgow
Compared to what this store used to be the new management is doing great things with this place and it's worth giving a try. The food was better than average Arby's food and I quite enjoyed my meal.
Daaaang! Are all the workers here hitting the dab pen? Or eating xanax, sheesh! Such sloooow movement here! It’s a joke! I swear both times I’ve been here it’s like it was EVERYONES first day at work!
Atmosphere: 1
Service: 1
Jacqueline Totten
When we pulled in we were the 3rd in line. No big deal. Waited about 5 minutes to order, my fault not theirs kids couldn't decide. But waited another 10 minutes for 1 vehicle to move. Another 15ish for the next and I was asked to pull forward. I waited 15 more minutes and had to pee so I ran in. Bathroom was disgusting so I didn't use it. Went back to my vehicle and waited maybe 5 more minutes (give or take a few) still no food. I only ordered 4 meals.. so we've been here over 45 minutes w no food. I walk inside and waited another 5 before anyone even looked in .y direction. But that was it. So I walked into the back area by the counter. Not all the way but that area to get service. My food hadn't even been started. I asked what the problem was. They tried blaming being short on staff which would be ok had I not just overheard them arguing and 4 people somehow standing there meant short staffing. Not including the other 4 trying to manage everything else. Needless to sat I never got my food and asked for a refund. I wont be back. This is my 3rd attempt at this location and I have to go in and ask for my food every single time.
Atmosphere: 1
Food: 1
Service: 1
Marie Morrell
Alice has great customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Casey Johnson
Didn't give us all of our food and won't answer the phone for me to get a refund.
Food: 1
Service: 1
Patrick Fisher
Oct. 5 2023 I stopped at this Arby's in Mustang, Oklahoma and ordered a Classic Greek Gyro combo meal. I was headed west and had another 90 miles to my home. I used the drive-thru and received my meal and started home eating the curly fries, a mile or two down the road I finished the fries and opened the Classic Gyro and was very disappointed to find the meat was cold and disgusting. I didn't want to drive all the way back for a re-make so I called. No manager on duty so I explained about the cold meat, no receipt was with my order however she said her name was Marie and would write my name down in the log and I could come back anytime for a re-make. In November I was about 10 miles north of Mustang and decided to head to Arby's in Mustang, OK and claim my re-make. The manager was there but refused to re-make the order because Marie wasn't employed at that Arby's and I didn't have a receipt. I left disappointed and angry.
Since I paid with my credit card I still had that proof of purchase which I uploaded to show you. This Arby's has poor food, poor management and poor ethic's. I urge you to find another place to dine.
Dirty bathrooms no ice in the pop machine in trash was running over.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Potato Cakes, Curly Fries, Roast Beef, Curly Fries Small, Smokehouse Brisket Sandwich, Classic Roast Beef
As expected they messed up an easy order. They made it right but still.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Roast Beef
Make sure you check your order here, they won't correct it if you don't, they've messed up mine so many times I will never eat here again. Their customer service is horrible.UPDATE: The manager I dealt with was Jalynn, if you as upper management want to correct these things, teaching him CS and recognizing and correcting these type of mistakes would be a good place to start.
Atmosphere: 1
Food: 1
Service: 1
Rude staff . Will never understand how people are mean to strangers.
Service: 1
Food wasnt up to par, there was only one customer in front of us already waiting for their food and they told us it was going to be a wait. It seems like this Arbys has been bad off for years. I wish corporate would either get somebody to turn this location around or close it down. Its been disappointing for years.
I love roast beef sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Dip, Classic Crispy Chicken Sandwich, Roast Beef, Classic Beef 'N Cheddar, Classic Roast Beef
Fast, efficient and great quality.
Food: 5
Service: 5
Waited 20 minutes in the drive thru for this. Bunch of kids working with zero hustle. Thanks alot.
Atmosphere: 2
Food: 2
Service: 2
Drive thruStaff were upbeat and happy to help.It's just a very pleasant environment and atmosphere to encounter people that have a smile on their face and actually make you feel comfortable place to go get food.Excellent job... Hats off to all of those people who work there! Thank youYou make a difference whether you know it or not!
Atmosphere: 4
Food: 4
Service: 5
Compared to what this store used to be the new management is doing great things with this place and it's worth giving a try. The food was better than average Arby's food and I quite enjoyed my meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Chicken Tenders, Roast Beef
Restaurantji Recommends
Daaaang! Are all the workers here hitting the dab pen? Or eating xanax, sheesh! Such sloooow movement here! It’s a joke! I swear both times I’ve been here it’s like it was EVERYONES first day at work!
Atmosphere: 1
Service: 1
When we pulled in we were the 3rd in line. No big deal. Waited about 5 minutes to order, my fault not theirs kids couldn't decide. But waited another 10 minutes for 1 vehicle to move. Another 15ish for the next and I was asked to pull forward. I waited 15 more minutes and had to pee so I ran in. Bathroom was disgusting so I didn't use it. Went back to my vehicle and waited maybe 5 more minutes (give or take a few) still no food. I only ordered 4 meals.. so we've been here over 45 minutes w no food. I walk inside and waited another 5 before anyone even looked in .y direction. But that was it. So I walked into the back area by the counter. Not all the way but that area to get service. My food hadn't even been started. I asked what the problem was. They tried blaming being short on staff which would be ok had I not just overheard them arguing and 4 people somehow standing there meant short staffing. Not including the other 4 trying to manage everything else. Needless to sat I never got my food and asked for a refund. I wont be back. This is my 3rd attempt at this location and I have to go in and ask for my food every single time.
Atmosphere: 1
Food: 1
Service: 1
Alice has great customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Didn't give us all of our food and won't answer the phone for me to get a refund.
Food: 1
Service: 1
Oct. 5 2023 I stopped at this Arby's in Mustang, Oklahoma and ordered a Classic Greek Gyro combo meal. I was headed west and had another 90 miles to my home. I used the drive-thru and received my meal and started home eating the curly fries, a mile or two down the road I finished the fries and opened the Classic Gyro and was very disappointed to find the meat was cold and disgusting. I didn't want to drive all the way back for a re-make so I called. No manager on duty so I explained about the cold meat, no receipt was with my order however she said her name was Marie and would write my name down in the log and I could come back anytime for a re-make. In November I was about 10 miles north of Mustang and decided to head to Arby's in Mustang, OK and claim my re-make. The manager was there but refused to re-make the order because Marie wasn't employed at that Arby's and I didn't have a receipt. I left disappointed and angry. Since I paid with my credit card I still had that proof of purchase which I uploaded to show you. This Arby's has poor food, poor management and poor ethic's. I urge you to find another place to dine.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: AVOID THIS ARBYS!