Note: I would not give a star, but I am required to leave one in order to post this review about the terrible experience I had tonight with the management.
I have never left a bad review for a business, but their tone and aggressiveness—especially in front of my children—were completely uncalled for. The manager and an assistant manager (who told me her name was Shelby, as I will be contacting corporate because my experience was that awful) were extremely rude. Extremely. I was shocked.
After reading other reviews, it seems this behavior is a pattern at this location, which is truly disappointing. Taco Bell trainers, you should strive to do better. It doesn’t take much to be a decent human being in all interactions, and your “managers” were far from it tonight.
Follow-up to my complaint yesterday:
Cora, the General Manager, called me after receiving my complaint to corporate to apologize for the actions of Shelby and the night crew. She agreed that my negative experience could have been handled differently and should never have escalated to the aggressive level Shelby displayed toward my family.
Cora also provided me with a food voucher in response to the poor treatment we received. She assured me that she would speak to Shelby, and I thanked her for reaching out so quickly. It truly helped make a terrible experience better to know that Taco Bell management does care about providing positive customer service—even though the actions of two “managers” last night suggested otherwise.
Thank you, Cora!
Heartland Okie SO
Not my favorite location to visit.
Atmosphere: 3
Food: 3
Service: 3
Tina Nguyen
Food was not fresh and my order had items missing
Atmosphere: 3
Food: 1
Service: 3
Melody Backues
Food is good.
Chris Featherstone
Went there late night, and the food was great, Service was excellent, and employees were very enthusiastic and friendly. I love to see people take pride in their work. No matter how long the line is, they are quick, and my order is always rigjt. The management team there is definitely doing something right. The employees are happy, which is a huge factor when running a successful business. Great job everyone !!!
Atmosphere: 5
Food: 5
Service: 5
Jeff Watkins
Food was better than expected
Atmosphere: 5
Food: 5
Service: 5
Amber Wright
The regular crunchy taco with no lettuce came with not even a tablespoon of meat!
Sara Davis
was good as always but they burnt my crunchwrap ): and forgot my beloved sauce
Atmosphere: 5
Food: 2
Service: 5
Queen Dawn
Very friendly and festive staff.
Atmosphere: 5
Food: 5
Service: 5
Maria Pier
The last few times I've gone have been so poor, especially for the price, I don't believe I will be back. I used to love it here, no more. They barely give you any meat on your tacos. The chicken was dry and cold. Totally disappointed ?
This is a bring back to the menu. I love these as a kid. So I thought I would get one. This is ridiculous. I guess back to Taco Casa, at least they put cheese.
Atmosphere: 3
Food: 2
Service: 4
Pai Ben
No onion means no onions, not extra. Keeps happening and I'm one more bad order away from not coming here again. Family and friends have issues too. People have allergies, you gotta take it seriously. Please. 🙏
Atmosphere: 1
Food: 1
Service: 1
Ikaiah Oshiro
My gf works next to this Taco Bell so I’ve been 2/3 times a week for the past couple months. In that time customer service has plummeted. You’re always greeted by someone who sounds like they hate life. I get having a bad day but always being like that provides a terrible experience. They always get my order wrong and now they don’t even provide breakfast…. Don’t come here go to McDonald’s down the road at least the foods hot.
Note: I would not give a star, but I am required to leave one in order to post this review about the terrible experience I had tonight with the management.
I have never left a bad review for a business, but their tone and aggressiveness—especially in front of my children—were completely uncalled for. The manager and an assistant manager (who told me her name was Shelby, as I will be contacting corporate because my experience was that awful) were extremely rude. Extremely. I was shocked.
After reading other reviews, it seems this behavior is a pattern at this location, which is truly disappointing. Taco Bell trainers, you should strive to do better. It doesn’t take much to be a decent human being in all interactions, and your “managers” were far from it tonight.
Follow-up to my complaint yesterday:
Cora, the General Manager, called me after receiving my complaint to corporate to apologize for the actions of Shelby and the night crew. She agreed that my negative experience could have been handled differently and should never have escalated to the aggressive level Shelby displayed toward my family.
Cora also provided me with a food voucher in response to the poor treatment we received. She assured me that she would speak to Shelby, and I thanked her for reaching out so quickly. It truly helped make a terrible experience better to know that Taco Bell management does care about providing positive customer service—even though the actions of two “managers” last night suggested otherwise.
Thank you, Cora!
Not my favorite location to visit.
Atmosphere: 3
Food: 3
Service: 3
Food was not fresh and my order had items missing
Atmosphere: 3
Food: 1
Service: 3
Food is good.
Went there late night, and the food was great, Service was excellent, and employees were very enthusiastic and friendly. I love to see people take pride in their work. No matter how long the line is, they are quick, and my order is always rigjt. The management team there is definitely doing something right. The employees are happy, which is a huge factor when running a successful business. Great job everyone !!!
Atmosphere: 5
Food: 5
Service: 5
Food was better than expected
Atmosphere: 5
Food: 5
Service: 5
The regular crunchy taco with no lettuce came with not even a tablespoon of meat!
was good as always but they burnt my crunchwrap ): and forgot my beloved sauce
Atmosphere: 5
Food: 2
Service: 5
Very friendly and festive staff.
Atmosphere: 5
Food: 5
Service: 5
The last few times I've gone have been so poor, especially for the price, I don't believe I will be back. I used to love it here, no more. They barely give you any meat on your tacos. The chicken was dry and cold. Totally disappointed ?
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Gordita, Quesadilla, Nachos, Dr Pepper, Soft Taco, Taco Supreme
Restaurantji Recommends
The enployee whose name is ashton paid for my food. Amazing & made my day. Thanks bro.
Atmosphere: 5
Food: 4
Service: 5
Cockroach in my quesadilla?? How does it even get there????
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wrap, Quesadilla, Nachos, Soft Taco
This is a bring back to the menu. I love these as a kid. So I thought I would get one. This is ridiculous. I guess back to Taco Casa, at least they put cheese.
Atmosphere: 3
Food: 2
Service: 4
No onion means no onions, not extra. Keeps happening and I'm one more bad order away from not coming here again. Family and friends have issues too. People have allergies, you gotta take it seriously. Please. 🙏
Atmosphere: 1
Food: 1
Service: 1
My gf works next to this Taco Bell so I’ve been 2/3 times a week for the past couple months. In that time customer service has plummeted. You’re always greeted by someone who sounds like they hate life. I get having a bad day but always being like that provides a terrible experience. They always get my order wrong and now they don’t even provide breakfast…. Don’t come here go to McDonald’s down the road at least the foods hot.
Atmosphere: 1
Food: 1
Service: 1
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