everything was correct, a little pricey but fresh.
Atmosphere: 5
Food: 5
Service: 5
Christopher Lindsey
For a quick meal this is it great food
Atmosphere: 4
Food: 5
Service: 4
Charla Ayala
Great food and serviceLove the good burger meal..
Atmosphere: 5
Food: 5
Service: 5
Jason White
Really friendly staff, prompt and accurate. Went above and beyond to get the order right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Dip
Michael Crossley
I'm pretty sure the manager lady works the drive thru. I have worked in the drive thru... it can be a challenge.. I can tell this lady has a good heart but she is as rude as you can possibly be and still get paid to do it. AND ... I'm hesitant to order any sandwich with sauce because it is ALWAYS swimming in sauce... I feel like if I wanted a tub of sauce I would just order it.
Atmosphere: 4
Food: 1
Service: 1
Lori Rupert
Food was hot and fresh. Drive through was fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzerella Sticks
Tracy Miller
Good food, clean restaurants, and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Dip, Curly Fries
Sumayyah Muhammad
Can I give it a 0...Brandy I'd so rude slamming doors and ignoring customers. Take your money elsewhere. She refuses to let me speak to a manager as well. Terrible customer service
Amanda Rene
Yummy grubbing. Staff was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby
Michelle Tarrant
Absolute worst customer service ever from a business!! Was charged $49 for three value meals and refused a refund!!!!!. I asked the teen girl at the window how it came to $49 for three sandwich value meals and could I see the receipt and she said there was a mistake but we fixed it and it’s $41 now. I paid and then asked for the receipt and when I questioned the pricing on the receipt that had obvious errors with items added and subtracted, the female calling herself the missing teeth manager was the rudest, trashiest person i have ever dealt with. She told me to read the menu better when I order and that teenagers make mistakes. When I pointed out on all three items with the possible errors she said I should read the menu board and pay attention when ordering. One item I had ordered was a chicken tender meal with an Dr Pepper and I was charged for 5 tenders, a medium fry, and a medium drink all separately for almost $13. I also ordered a smoked brisket meal and asked if I could substitute the soda for a shake and the drive through order taker said “yes”. Well apparently the meal was charged at $13.19 and then another $4.19 for the shake. When I asked how come the order taker didn’t mention the extra charges She again banged on the menu board and said see here our prices are right here……exactly where a chicken tender meal is showing at $10.99. When I told the manager to forget it I would take my business elsewhere she refused to give me a refund!!!! I asked for the owners name and number and was told to find it myself because they aren’t a franchise. I again asked for owners name and number and she told me to call corporate and gripe. I certainly hope those poor teens working there are treated better than the customers and absolutely trained better and by the other reviews I’m reading this seems to be the norm at the Newcastle Arbys. Have some pride in the service you provide to this small town!! Never again getting my business!
Went here at 9:40, had my baby unloaded after we drove 12 hours today. Just wanted to sit down inside, eat and use the bathroom. Lobby hour states 10pm. SO we go through drive through with other people pissed because the lobby was closed. We ask Charlene the Assistant manager why the lobby is closed. She states she mopped it and didn't want anyone to come in after she mopped it. So now we sit outside with a bird poop table with our baby. Real nice.
Atmosphere: 1
Food: 2
Service: 1
Julie Lewis
Employees are nasty. They were confronted on scratching themselves in the groin area and then touching my food. Then they just wanted to laugh and make jokes about it. Luckily from everyone else’s comments we did get our refund.
Laila
Like everything else, it's getting expensive, but the food is typically good at this location.
Atmosphere: 5
Food: 5
Service: 5
Diana Moorman
Mocha shake was flavorless..only ice cream and $8 and change is overpriced ice cream. Won't be back.
Aaron Gamble
They need alot of work on organization in the drive through and inside with getting orders right!!!!!!
everything was correct, a little pricey but fresh.
Atmosphere: 5
Food: 5
Service: 5
For a quick meal this is it great food
Atmosphere: 4
Food: 5
Service: 4
Great food and serviceLove the good burger meal..
Atmosphere: 5
Food: 5
Service: 5
Really friendly staff, prompt and accurate. Went above and beyond to get the order right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Dip
I'm pretty sure the manager lady works the drive thru. I have worked in the drive thru... it can be a challenge.. I can tell this lady has a good heart but she is as rude as you can possibly be and still get paid to do it. AND ... I'm hesitant to order any sandwich with sauce because it is ALWAYS swimming in sauce... I feel like if I wanted a tub of sauce I would just order it.
Atmosphere: 4
Food: 1
Service: 1
Food was hot and fresh. Drive through was fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzerella Sticks
Good food, clean restaurants, and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Dip, Curly Fries
Can I give it a 0...Brandy I'd so rude slamming doors and ignoring customers. Take your money elsewhere. She refuses to let me speak to a manager as well. Terrible customer service
Yummy grubbing. Staff was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby
Absolute worst customer service ever from a business!! Was charged $49 for three value meals and refused a refund!!!!!. I asked the teen girl at the window how it came to $49 for three sandwich value meals and could I see the receipt and she said there was a mistake but we fixed it and it’s $41 now. I paid and then asked for the receipt and when I questioned the pricing on the receipt that had obvious errors with items added and subtracted, the female calling herself the missing teeth manager was the rudest, trashiest person i have ever dealt with. She told me to read the menu better when I order and that teenagers make mistakes. When I pointed out on all three items with the possible errors she said I should read the menu board and pay attention when ordering. One item I had ordered was a chicken tender meal with an Dr Pepper and I was charged for 5 tenders, a medium fry, and a medium drink all separately for almost $13. I also ordered a smoked brisket meal and asked if I could substitute the soda for a shake and the drive through order taker said “yes”. Well apparently the meal was charged at $13.19 and then another $4.19 for the shake. When I asked how come the order taker didn’t mention the extra charges She again banged on the menu board and said see here our prices are right here……exactly where a chicken tender meal is showing at $10.99. When I told the manager to forget it I would take my business elsewhere she refused to give me a refund!!!! I asked for the owners name and number and was told to find it myself because they aren’t a franchise. I again asked for owners name and number and she told me to call corporate and gripe. I certainly hope those poor teens working there are treated better than the customers and absolutely trained better and by the other reviews I’m reading this seems to be the norm at the Newcastle Arbys. Have some pride in the service you provide to this small town!! Never again getting my business!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went here at 9:40, had my baby unloaded after we drove 12 hours today. Just wanted to sit down inside, eat and use the bathroom. Lobby hour states 10pm. SO we go through drive through with other people pissed because the lobby was closed. We ask Charlene the Assistant manager why the lobby is closed. She states she mopped it and didn't want anyone to come in after she mopped it. So now we sit outside with a bird poop table with our baby. Real nice.
Atmosphere: 1
Food: 2
Service: 1
Employees are nasty. They were confronted on scratching themselves in the groin area and then touching my food. Then they just wanted to laugh and make jokes about it. Luckily from everyone else’s comments we did get our refund.
Like everything else, it's getting expensive, but the food is typically good at this location.
Atmosphere: 5
Food: 5
Service: 5
Mocha shake was flavorless..only ice cream and $8 and change is overpriced ice cream. Won't be back.
They need alot of work on organization in the drive through and inside with getting orders right!!!!!!