This chipotle has become a massive disappointment. I’ve lived in this area for 5 years now and have visited many times. Lately I am not sure if management has changed or new hires but this place actually sucks now.
To start, might I add the most important piece of this review, the workers here genuinely start closing an hour before the store is to close. I walked in around 845-915 many times and they are already telling people we are closed or we are closing and don’t have anything prepared. I feel like 915 is adequate amount of time before closing to come in and then many people who come in at that time would agree. Good marketing strategy would be to track your highest sales points and be prepared for that said time. Instead, they either just turn people away or just pick and choose who they serve. Yes, I’ve actually seen them tell people they are closed and watch them walk out the door or groan and say how can I help you and really do make sure that person knows they are inconveniencing them lol.
Secondly, they quite frequently only operate as online order only. Meaning they make you order online no matter what and sit and wait for your order. You never know when it’s going to happen and they never give you a reason why.
Lastly, lately they’ve been getting my order wrong about 90% of the time I order online and when I am required to I dread it. I’ve had to make sure my order is right in the middle of a slammed hour and if it’s wrong forget asking just a general worker to fix it. There is a male manager who works here who is extremely calm, kind and fixes anything quickly and nicely though so that is a plus but he’s not always there and the fault of a corporation doesn’t fall on a mere managers shoulders.
Chipotle needs to heavily reform this store and its hours. Whoever is in charge of the clean up time or the general atmosphere of this store and its employees needs to really work on what the appropriate time to clean up or close is because nobody is on the same page.
Atmosphere: 1
Food: 3
Service: 1
Christina Leon
This location is never on top of it. Nobody ever welcome you in, and never have any food available mid day. Today, they served me wilted frozen lettuce and soupy rice 😪
Atmosphere: 1
Food: 2
Service: 1
Kristi A
Norman, Ok Location: Stopped here after the OU basketball game and had a great experience. Staff was very friendly, food was good and it was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
Kadynce
I went in to use my points for chips and guacamole, they still charged me for the chips, even though they were supposed to be free. I told him after and he said there’s not much I can do about it. I just wanted my free chips man, I scanned too, yet i was still charged. Terrible service
Atmosphere: 3
Food: 4
Service: 1
Caleb Breer
I’ve ordered quesadillas at the counter at locations across the US but apparently at this store they Will Not make you a quesadilla unless you order it online.
Atmosphere: 3
Food: 4
Service: 2
Jeanette Price
My husband and I visited Chipotle's today at about 3 pm. We have been seeing commercials about their Carne Asada steak bowls. The commercials make the food look freshly prepared, hot and delicious. Our food today was the remains of some cold dried up cilantro brown rice, cold dried up Carne Asada, luke warm queso and a small bag of stale chips. The two bowls that wasn't worth eating, two drinks and chips was $45.00. What a disappointment! We will never go to the Norman, Oklahoma Chipotle's on West 24th Avenue again. I'm just hoping the old food that was sitting at room temperature for know telling how long doesn't give us food poisoning. What a waste of money!
Atmosphere: 2
Food: 1
Service: 1
Ken P
Out of items, employees were constantly gossiping.
Atmosphere: 1
Food: 1
Service: 1
RLA P
The hot honey chicken was awesome! I just wish the beans and rice would NOT be cold or I would have given it 5 stars!!
Atmosphere: 5
Food: 4
Service: 4
Wesley N
Im surprised how hungry i am after 15 dollars spent.
Atmosphere: 2
Food: 1
Service: 4
Kylie Gray
The man at the counter was very nice, but the man behind him, the cook I assumed, was very rude and had a bad attitude towards him.
Obnoxious server. Very rude. Management is weak. Food was not fresh nor sanitary. I have multiple friends who've had terrible experiences here.
Atmosphere: 1
Food: 1
Service: 1
Joe D
The food was delicious. We received good service. Unfortunately, the trash cans were overflowing and needed to be emptied.
Atmosphere: 4
Food: 5
Service: 5
Tristan McLennan
For the life of me I don't understand why a simple steak, rice, beans, sour cream and cheese bowl is so hard to put together. It's either not enough chicken ( today I was given a kids size serving of steak for an adult meal.). Not enough sour cream or the one time the little girl poured it on top and covered the whole bowl. Don't worry I won't be back and the cowboys have a better chance at the Superbowl than the business seeing my money again.
This chipotle has become a massive disappointment. I’ve lived in this area for 5 years now and have visited many times. Lately I am not sure if management has changed or new hires but this place actually sucks now.
To start, might I add the most important piece of this review, the workers here genuinely start closing an hour before the store is to close. I walked in around 845-915 many times and they are already telling people we are closed or we are closing and don’t have anything prepared. I feel like 915 is adequate amount of time before closing to come in and then many people who come in at that time would agree. Good marketing strategy would be to track your highest sales points and be prepared for that said time. Instead, they either just turn people away or just pick and choose who they serve. Yes, I’ve actually seen them tell people they are closed and watch them walk out the door or groan and say how can I help you and really do make sure that person knows they are inconveniencing them lol.
Secondly, they quite frequently only operate as online order only. Meaning they make you order online no matter what and sit and wait for your order. You never know when it’s going to happen and they never give you a reason why.
Lastly, lately they’ve been getting my order wrong about 90% of the time I order online and when I am required to I dread it. I’ve had to make sure my order is right in the middle of a slammed hour and if it’s wrong forget asking just a general worker to fix it. There is a male manager who works here who is extremely calm, kind and fixes anything quickly and nicely though so that is a plus but he’s not always there and the fault of a corporation doesn’t fall on a mere managers shoulders.
Chipotle needs to heavily reform this store and its hours. Whoever is in charge of the clean up time or the general atmosphere of this store and its employees needs to really work on what the appropriate time to clean up or close is because nobody is on the same page.
Atmosphere: 1
Food: 3
Service: 1
This location is never on top of it. Nobody ever welcome you in, and never have any food available mid day. Today, they served me wilted frozen lettuce and soupy rice 😪
Atmosphere: 1
Food: 2
Service: 1
Norman, Ok Location: Stopped here after the OU basketball game and had a great experience. Staff was very friendly, food was good and it was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
I went in to use my points for chips and guacamole, they still charged me for the chips, even though they were supposed to be free. I told him after and he said there’s not much I can do about it. I just wanted my free chips man, I scanned too, yet i was still charged. Terrible service
Atmosphere: 3
Food: 4
Service: 1
I’ve ordered quesadillas at the counter at locations across the US but apparently at this store they Will Not make you a quesadilla unless you order it online.
Atmosphere: 3
Food: 4
Service: 2
My husband and I visited Chipotle's today at about 3 pm. We have been seeing commercials about their Carne Asada steak bowls. The commercials make the food look freshly prepared, hot and delicious. Our food today was the remains of some cold dried up cilantro brown rice, cold dried up Carne Asada, luke warm queso and a small bag of stale chips. The two bowls that wasn't worth eating, two drinks and chips was $45.00. What a disappointment! We will never go to the Norman, Oklahoma Chipotle's on West 24th Avenue again. I'm just hoping the old food that was sitting at room temperature for know telling how long doesn't give us food poisoning. What a waste of money!
Atmosphere: 2
Food: 1
Service: 1
Out of items, employees were constantly gossiping.
Atmosphere: 1
Food: 1
Service: 1
The hot honey chicken was awesome! I just wish the beans and rice would NOT be cold or I would have given it 5 stars!!
Atmosphere: 5
Food: 4
Service: 4
Im surprised how hungry i am after 15 dollars spent.
Atmosphere: 2
Food: 1
Service: 4
The man at the counter was very nice, but the man behind him, the cook I assumed, was very rude and had a bad attitude towards him.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Obnoxious server. Very rude. Management is weak. Food was not fresh nor sanitary. I have multiple friends who've had terrible experiences here.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious. We received good service. Unfortunately, the trash cans were overflowing and needed to be emptied.
Atmosphere: 4
Food: 5
Service: 5
For the life of me I don't understand why a simple steak, rice, beans, sour cream and cheese bowl is so hard to put together. It's either not enough chicken ( today I was given a kids size serving of steak for an adult meal.). Not enough sour cream or the one time the little girl poured it on top and covered the whole bowl. Don't worry I won't be back and the cowboys have a better chance at the Superbowl than the business seeing my money again.
Food: 1
Service: 1
Quick service. Great food.
Atmosphere: 5
Food: 5
Service: 5
They won't make a casadilla any more....
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