Do not order for pickup here during peak lunch. They have tons of employees yet somehow my order always takes a ridiculous amount of time to complete. Their process is clearly flawed. Not coming back.
Service: 1
Desirae Caride
We come to this Jersey Mike’s multiple times a month. Today, I ordered my usual, a chicken big kahuna on a wrap. They told me the grill was backed up, and I’d have to wait 10 minutes. I told them that’s fine, and took a seat. I watched them make 9 more hot sandwiches for customers not in the store. When they finally made mine, I watched them put it on bread, I asked if that was mine, they confirmed it was, and I said it was supposed to be on a wrap. The kid who made it seemed annoyed, so they told him, it’s okay, just throw it on a wrap, so the kid dumped some of what was already on bread into a wrap and trashed the rest of it. They handed me the lightest thinnest wrap I have ever received. Then slyly apologized for my wait, that was supposed be the be 10 minutes but was actually 30 minutes. I wasn’t going to make them remake it, because I did not have 30 more minutes to wait, for a sandwich. They also started making my husband’s sandwich incorrectly, he had to correct them twice and finally just gave up. He ordered double meat, was charged for double meat, and did not receive it. Paid extra for less sandwiches.
Atmosphere: 2
Food: 1
Service: 1
Chris O
Love the sandwich and was greeted by Mike with a smile
Atmosphere: 1
Food: 3
Service: 2
Will Barrineau
Came in and ordered a chicken bacon ranch on rosemary Parmesan bread with mushrooms for take out. Took it home and I guess it changed to a chicken bacon mustard because it was covered in mustard, on regular bread, and with no mushrooms. Staff was too busy making the Uber eats orders and left me waiting for 5-10 minutes to take my order and then got it basically completely wrong. Won’t be eating here again,
Atmosphere: 3
Food: 2
Service: 3
Melissa Synnott
Here lately something is changing with the taste of my #16. It has been my favorite sandwich for years! I don't know if it's an employee thing or if the seasoning of the meat changed but my last couple sandwiches have been getting worse each time. My last sandwich tasted like the chicken had no flavor at all. So disappointed I could have cried. Felt like I was grieving the loss of my bestie. I'm hoping it's an employee thing, maybe I'll try one in a different town and see.. I'm not going to give up just yet, keeping hope alive that it comes back on point eventually.
Marquita Holmes
This is by far the BEST jersey mikes I’ve ordered from. I place large orders 2-4 times a week for my trainings & sales meetings and this location completed a couple of my orders this week and they were PERFECT each time! Dawn even called me prior to to completing my first order to ask if I wanted the sauce on the side to avoid the sandwiches from being soggy! In the 5 years I’ve been in this role and purchasing large lunches this is the first & only store to offer such great service. Even the ones on New Jersey where this chain originated didn’t provide exceptional service like this location! The entire staff was extremely polite, detailed oriented, efficient! Even during their lunch rush they were still smiling & greeting customers while moving at lighting speed to fulfill orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, Turkey Sub in a Tub, 7 Turkey Sub, Jalapeno Chips, Club Sub, Salad Bowls, Turkey and Provolone
Anna Mello
Delicious
Elizabeth F
3/26/2025 Definitely do not recommend ordering any hot sandwich from this location. I literally had to wait a half hour for my regular size basic nothing extra sandwich. The reason is just so baffling though. I was just sitting there watching them consistently go through regular chilled sandwiches with no issues. They had so many people working behind the counter, but half of which were just standing around. While one poor kid was stuck doing the hot griddle by himself. They clearly were trying to operate in an assembly line of sorts. Like I said the chilled portion worked great. The hot sandwich side was just way less productive and needs to clearly be re thought out. There's one useless person (nothing against the actual person) in this assembly line that stands in between chilled and the cash register who literally stands there just passing sandwiches between the prep and the checkout. Like he seriously is getting paid to just stand in one spot and pass a ready sandwich from one person to the next. So moral of the story if you want a subpar hot sandwich be prepared to twirl your thumbs and waste your time people watching while being completely dumbfounded.
Atmosphere: 1
Food: 1
Service: 1
Dan Dutcher
Very unhappy with my experience at Jersey Mike's in Norman. Not used to eating here at all but tried the new hot subs I guess, the buffalo chicken. $23 later after chips drink and Cookie I get home and the bag is dripping buffalo sauce everywhere. Open the bag up and the whole sandwich is just a soggy mess, only got a quarter of the way through before I had to just toss it. Not impressed at all.
Food: 1
Cathleen Holden
I have celiac disease and am currently in the hospital. I sent my dad to get me lunch. The staff were amazing, they went above and beyond to make sure that my sandwich was safe to eat. The gluten free bread is good but the effort from the employees is everything. If you are gluten free this is definitely the place to go!
Changing the prices to the national standard is the dumbest possible move this franchisee could have done. I don't know if the rest of the Mike's stores in Oklahoma also did this. But I'm not about to pay $14 for a regular size sandwich. That's just insane. Won't be surprised if this store closes shop soon.
Sue Dellasandro
Always good food at Jersey Mike's.
Atmosphere: 5
Food: 5
Service: 5
Drew Collins
Me and my wife got some sandwiches from here. Mine were awesome! She had them make a custom sandwich for her. Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Lilly Babcock
Food was great as always, but the staff was awful. The guy that took our order treated my boyfriend like he was stupid for not speaking loud enough. Once the order was taken we were given the ticket to take to the register, the next guy at the register literally ripped the ticket out of my hand and had air pods in while helping us. He was unable to hear us because of his air pods in his ears which was annoying because we had to yell...better service is all I'll say...
Atmosphere: 1
Food: 5
Service: 1
Leslie Hellebuyck
Love that they offer gluten free rolls. JM's takes great care in not cross contaminating my food while preparing. ♥️
Dietary restrictions: Gluten Free sub rolls are great. The staff is well trained to prevent cross contamination while preparing food.
Do not order for pickup here during peak lunch. They have tons of employees yet somehow my order always takes a ridiculous amount of time to complete. Their process is clearly flawed. Not coming back.
Service: 1
We come to this Jersey Mike’s multiple times a month. Today, I ordered my usual, a chicken big kahuna on a wrap. They told me the grill was backed up, and I’d have to wait 10 minutes. I told them that’s fine, and took a seat. I watched them make 9 more hot sandwiches for customers not in the store. When they finally made mine, I watched them put it on bread, I asked if that was mine, they confirmed it was, and I said it was supposed to be on a wrap. The kid who made it seemed annoyed, so they told him, it’s okay, just throw it on a wrap, so the kid dumped some of what was already on bread into a wrap and trashed the rest of it. They handed me the lightest thinnest wrap I have ever received. Then slyly apologized for my wait, that was supposed be the be 10 minutes but was actually 30 minutes. I wasn’t going to make them remake it, because I did not have 30 more minutes to wait, for a sandwich. They also started making my husband’s sandwich incorrectly, he had to correct them twice and finally just gave up. He ordered double meat, was charged for double meat, and did not receive it. Paid extra for less sandwiches.
Atmosphere: 2
Food: 1
Service: 1
Love the sandwich and was greeted by Mike with a smile
Atmosphere: 1
Food: 3
Service: 2
Came in and ordered a chicken bacon ranch on rosemary Parmesan bread with mushrooms for take out. Took it home and I guess it changed to a chicken bacon mustard because it was covered in mustard, on regular bread, and with no mushrooms. Staff was too busy making the Uber eats orders and left me waiting for 5-10 minutes to take my order and then got it basically completely wrong. Won’t be eating here again,
Atmosphere: 3
Food: 2
Service: 3
Here lately something is changing with the taste of my #16. It has been my favorite sandwich for years! I don't know if it's an employee thing or if the seasoning of the meat changed but my last couple sandwiches have been getting worse each time. My last sandwich tasted like the chicken had no flavor at all. So disappointed I could have cried. Felt like I was grieving the loss of my bestie. I'm hoping it's an employee thing, maybe I'll try one in a different town and see.. I'm not going to give up just yet, keeping hope alive that it comes back on point eventually.
This is by far the BEST jersey mikes I’ve ordered from. I place large orders 2-4 times a week for my trainings & sales meetings and this location completed a couple of my orders this week and they were PERFECT each time! Dawn even called me prior to to completing my first order to ask if I wanted the sauce on the side to avoid the sandwiches from being soggy! In the 5 years I’ve been in this role and purchasing large lunches this is the first & only store to offer such great service. Even the ones on New Jersey where this chain originated didn’t provide exceptional service like this location! The entire staff was extremely polite, detailed oriented, efficient! Even during their lunch rush they were still smiling & greeting customers while moving at lighting speed to fulfill orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, Turkey Sub in a Tub, 7 Turkey Sub, Jalapeno Chips, Club Sub, Salad Bowls, Turkey and Provolone
Delicious
3/26/2025 Definitely do not recommend ordering any hot sandwich from this location. I literally had to wait a half hour for my regular size basic nothing extra sandwich. The reason is just so baffling though. I was just sitting there watching them consistently go through regular chilled sandwiches with no issues. They had so many people working behind the counter, but half of which were just standing around. While one poor kid was stuck doing the hot griddle by himself. They clearly were trying to operate in an assembly line of sorts. Like I said the chilled portion worked great. The hot sandwich side was just way less productive and needs to clearly be re thought out. There's one useless person (nothing against the actual person) in this assembly line that stands in between chilled and the cash register who literally stands there just passing sandwiches between the prep and the checkout. Like he seriously is getting paid to just stand in one spot and pass a ready sandwich from one person to the next. So moral of the story if you want a subpar hot sandwich be prepared to twirl your thumbs and waste your time people watching while being completely dumbfounded.
Atmosphere: 1
Food: 1
Service: 1
Very unhappy with my experience at Jersey Mike's in Norman. Not used to eating here at all but tried the new hot subs I guess, the buffalo chicken. $23 later after chips drink and Cookie I get home and the bag is dripping buffalo sauce everywhere. Open the bag up and the whole sandwich is just a soggy mess, only got a quarter of the way through before I had to just toss it. Not impressed at all.
Food: 1
I have celiac disease and am currently in the hospital. I sent my dad to get me lunch. The staff were amazing, they went above and beyond to make sure that my sandwich was safe to eat. The gluten free bread is good but the effort from the employees is everything. If you are gluten free this is definitely the place to go!
Food: 5
Service: 5
Restaurantji Recommends
Changing the prices to the national standard is the dumbest possible move this franchisee could have done. I don't know if the rest of the Mike's stores in Oklahoma also did this. But I'm not about to pay $14 for a regular size sandwich. That's just insane. Won't be surprised if this store closes shop soon.
Always good food at Jersey Mike's.
Atmosphere: 5
Food: 5
Service: 5
Me and my wife got some sandwiches from here. Mine were awesome! She had them make a custom sandwich for her. Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Food was great as always, but the staff was awful. The guy that took our order treated my boyfriend like he was stupid for not speaking loud enough. Once the order was taken we were given the ticket to take to the register, the next guy at the register literally ripped the ticket out of my hand and had air pods in while helping us. He was unable to hear us because of his air pods in his ears which was annoying because we had to yell...better service is all I'll say...
Atmosphere: 1
Food: 5
Service: 1
Love that they offer gluten free rolls. JM's takes great care in not cross contaminating my food while preparing. ♥️
Dietary restrictions: Gluten Free sub rolls are great. The staff is well trained to prevent cross contamination while preparing food.
Atmosphere: 5
Food: 5
Service: 5
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