Hesitant on ordering from this location based on the recent poor reviews from customers. I had a terrible experience at the 12th st location on a carry out order with several staff. Management apologized, promised to "make it right" but never reached out again. Maybe the "era of Pizza Hut" is about over, and poor customer service quickens that death-spiral.
Jason
We just moved back to Norman and used this Pizza Hut for the first time. I placed an order on the website for cash pay delivery. Decent sized order for my family. Based on the tracker our food sat and sat and sat. It arrived very late through a doordasher and our food was cold. We didn’t eat it. I still tipped the woman well not her fault. Here’s where the fault lies: We didn’t order through doordash. The drivers that work for Pizza Hut are clearly cherry picking the orders that payed through credit card and tipped well before hand. Then they leave doordash drivers for the others. Mine being a cash pay delivery I got cold food delivered late. Won’t be getting food here anymore. This location ripped us off. Hire more drivers that work for you. Don’t be cheap.
Steve Callahan
Just a pick up location but the employees here care and totally on top of it.
Atmosphere: 5
Food: 5
Service: 5
C Byrd
This Pizza Hut was super fast and ahead of schedule. I loved it!
Food: 5
Service: 5
Mason Callaham
Best Pizza Hut Ever!!! Everyone here always makes me smile! Great lunch pizza deals too!
Atmosphere: 5
Food: 5
Service: 5
Michael Waller
They do a great job here! Order is always correct, they’re friendly, and it’s clean!
Atmosphere: 5
Food: 5
Service: 5
TC Chaudhry
I provided special Instructions for a "Light Bake with Extra Marinara" and the Pizza was prepared perfectly. Well done Team !!! It is a strip mall location so no real rating for Atmosphere as I beleive it is a Non Applicable catagory for a rating.
Atmosphere: 3
Food: 5
Service: 5
aDjango DurangoTee
Just because they had clean restroom. DOORDASH Eli m.
Atmosphere: 4
Food: 4
Service: 4
Anthony Django Tampleton
Just because they had clean restroom. DOORDASH Eli m.
Amazing service and pizza! Thank you! Pizza was so yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
MB Hughes
This is a pick up type place. No place to sit. Used the app to order and it was ready to go upon arrival. The foid was good and prices reasonable.
Atmosphere: 3
Food: 4
Service: 5
not me
we ordered delivery. Instead of sending too many orders for one driver to handle, I would appreciate at least a warm pizza. I would’ve waited an extra 1520 minutes just to get a hotter pizza.
Food: 2
Service: 3
Rachel Brown
I was pretty disappointed with my order tonight. I had scheduled my order an hour and half ahead of time. It was scheduled for delivery at 6:30pm. At 6:30pm my order was still in the oven. I didn't get my order till 7:00pm. They passed it over to a door dash driver, which I have no issue with, however as soon as they did it switched over in the app to say it was on the way at 6:39 but I got a text saying it was coming with door dash. My issue is it did not leave the store until 6:45pm. I could understand if I had done an asap order for a 30 minute delay, especially if it was an issue of being short on drivers, but I feel like there was plenty of time between the time I placed the order at 5:02pm to have gotten my order done and delivered on time at 6:30pm. The order was correct and the food was okay but it was not fresh, it was cooled already. It's frustrating to have an order planned and then try to plan the evening and then everything get thrown off.
Food: 4
Service: 2
CD Chandler
we ordered delivery. Instead of sending too many orders for one driver to handle, I would appreciate at least a warm pizza. I would’ve waited an extra 1520 minutes just to get a hotter pizza.
Fast and good service
Atmosphere: 5
Food: 5
Service: 5
Hesitant on ordering from this location based on the recent poor reviews from customers. I had a terrible experience at the 12th st location on a carry out order with several staff. Management apologized, promised to "make it right" but never reached out again. Maybe the "era of Pizza Hut" is about over, and poor customer service quickens that death-spiral.
We just moved back to Norman and used this Pizza Hut for the first time. I placed an order on the website for cash pay delivery. Decent sized order for my family. Based on the tracker our food sat and sat and sat. It arrived very late through a doordasher and our food was cold. We didn’t eat it. I still tipped the woman well not her fault. Here’s where the fault lies: We didn’t order through doordash. The drivers that work for Pizza Hut are clearly cherry picking the orders that payed through credit card and tipped well before hand. Then they leave doordash drivers for the others. Mine being a cash pay delivery I got cold food delivered late. Won’t be getting food here anymore. This location ripped us off. Hire more drivers that work for you. Don’t be cheap.
Just a pick up location but the employees here care and totally on top of it.
Atmosphere: 5
Food: 5
Service: 5
This Pizza Hut was super fast and ahead of schedule. I loved it!
Food: 5
Service: 5
Best Pizza Hut Ever!!! Everyone here always makes me smile! Great lunch pizza deals too!
Atmosphere: 5
Food: 5
Service: 5
They do a great job here! Order is always correct, they’re friendly, and it’s clean!
Atmosphere: 5
Food: 5
Service: 5
I provided special Instructions for a "Light Bake with Extra Marinara" and the Pizza was prepared perfectly. Well done Team !!! It is a strip mall location so no real rating for Atmosphere as I beleive it is a Non Applicable catagory for a rating.
Atmosphere: 3
Food: 5
Service: 5
Just because they had clean restroom. DOORDASH Eli m.
Atmosphere: 4
Food: 4
Service: 4
Just because they had clean restroom. DOORDASH Eli m.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Amazing service and pizza! Thank you! Pizza was so yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
This is a pick up type place. No place to sit. Used the app to order and it was ready to go upon arrival. The foid was good and prices reasonable.
Atmosphere: 3
Food: 4
Service: 5
we ordered delivery. Instead of sending too many orders for one driver to handle, I would appreciate at least a warm pizza. I would’ve waited an extra 1520 minutes just to get a hotter pizza.
Food: 2
Service: 3
I was pretty disappointed with my order tonight. I had scheduled my order an hour and half ahead of time. It was scheduled for delivery at 6:30pm. At 6:30pm my order was still in the oven. I didn't get my order till 7:00pm. They passed it over to a door dash driver, which I have no issue with, however as soon as they did it switched over in the app to say it was on the way at 6:39 but I got a text saying it was coming with door dash. My issue is it did not leave the store until 6:45pm. I could understand if I had done an asap order for a 30 minute delay, especially if it was an issue of being short on drivers, but I feel like there was plenty of time between the time I placed the order at 5:02pm to have gotten my order done and delivered on time at 6:30pm. The order was correct and the food was okay but it was not fresh, it was cooled already. It's frustrating to have an order planned and then try to plan the evening and then everything get thrown off.
Food: 4
Service: 2
we ordered delivery. Instead of sending too many orders for one driver to handle, I would appreciate at least a warm pizza. I would’ve waited an extra 1520 minutes just to get a hotter pizza.
Food: 2
Service: 3
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