Ordered togo , ask for no beans , got beans, went back , sorry male you a new one , sorry for the inconvenience, maybe hears some chips for your inconvenience, nope , horrible attitude, back to chipotle
Atmosphere: 1
Food: 1
Service: 1
Derrick white
I’m leaving this review because of how I was treated by the owner, Dylan Moore, not because of an order mistake. I accidentally ordered from the wrong Qdoba location through the app and fully acknowledged that the error was mine. I called to explain the situation and why I couldn’t make it to the location in time due to a 30-minute lunch break.
During the call, Dylan Moore was rude and clearly annoyed. He initially told me there was nothing he could do to help. I then had to explain how much money I’ve spent at this Qdoba over time and mentioned that there have been multiple occasions where my order was incorrect, and that I had always been understanding of those mistakes, far more understanding than he was of my own mistake in this situation. Only after that did he abruptly say he would “take care of it,” and then hung up on me in the middle of our conversation while I was still speaking and trying to confirm whether a refund or any resolution was actually being processed.
There was no explanation, no clarification, and no attempt at respectful communication. I had to call back just to express my frustration, ask for his name, and confirm whether or not I would even receive a refund.
No customer should have to call back after being hung up on just to get basic information. Mistakes happen, but dismissive behavior, poor communication, and hanging up on a customer, especially by the owner, are unacceptable. This experience was extremely disappointing.
Service: 1
Brittney Lawhorn
I usually get a bowl and a normal size bag of chips but today I got a small one they use for the burritos I'm assuming. Why?
Atmosphere: 3
Food: 3
Service: 3
Yan Ji
i love qdoba the food is always so good. Kesaj is very friendly on helping on the phone and carrying out the curbside order.def will come back.
Atmosphere: 5
Food: 5
Service: 5
estefana sullivan
Absolutely rude service and we even had the general manager making our food why be in customer service if you dont want to interact or have any patience with your customers
Atmosphere: 1
Food: 1
Service: 1
Stormie Antonucci
This one is closest to me but messes up our orders often so we do drive to the west side when we have the time to
Atmosphere: 2
Food: 4
Service: 2
Marla Perkins
I go eat there every other week with my son, and it's always so good. The people are nice and helpful. The place is always clean.
Atmosphere: 5
Food: 5
Service: 5
Erin Gashi
They just hire anybody it looks like, I just paid 10 bucks for the smallest burrito I’ve ever seen. Train the workers better before putting them on the floor. She literally made my burrito a ball.
Atmosphere: 1
Food: 1
Service: 1
Experience Reviews
They are fast at preparing orders and the food is great.
This location literally robbed me. I ordered by Uber from here, the address they were having it go to was wrong. I cancelled the order. Normally a refund is in order...nope they kept my money and I never got my food.
Service: 1
Aaron Henderson
Just yummy
Atmosphere: 5
Food: 5
Service: 5
Tabitha Warren
This location, on more than one occasion, has been the most incompetent. Service is trash. Food portions seem to get smaller each visit. Staff talks trash about their customers thinking they can't understand what they are saying.
Terry George
It was decent, not as flavored as chipotle. Great service, decent food amount. Nice facility.
Food was okay! Service was great!
Atmosphere: 5
Food: 4
Service: 5
Ordered togo , ask for no beans , got beans, went back , sorry male you a new one , sorry for the inconvenience, maybe hears some chips for your inconvenience, nope , horrible attitude, back to chipotle
Atmosphere: 1
Food: 1
Service: 1
I’m leaving this review because of how I was treated by the owner, Dylan Moore, not because of an order mistake. I accidentally ordered from the wrong Qdoba location through the app and fully acknowledged that the error was mine. I called to explain the situation and why I couldn’t make it to the location in time due to a 30-minute lunch break.
During the call, Dylan Moore was rude and clearly annoyed. He initially told me there was nothing he could do to help. I then had to explain how much money I’ve spent at this Qdoba over time and mentioned that there have been multiple occasions where my order was incorrect, and that I had always been understanding of those mistakes, far more understanding than he was of my own mistake in this situation. Only after that did he abruptly say he would “take care of it,” and then hung up on me in the middle of our conversation while I was still speaking and trying to confirm whether a refund or any resolution was actually being processed.
There was no explanation, no clarification, and no attempt at respectful communication. I had to call back just to express my frustration, ask for his name, and confirm whether or not I would even receive a refund.
No customer should have to call back after being hung up on just to get basic information. Mistakes happen, but dismissive behavior, poor communication, and hanging up on a customer, especially by the owner, are unacceptable. This experience was extremely disappointing.
Service: 1
I usually get a bowl and a normal size bag of chips but today I got a small one they use for the burritos I'm assuming. Why?
Atmosphere: 3
Food: 3
Service: 3
i love qdoba the food is always so good. Kesaj is very friendly on helping on the phone and carrying out the curbside order.def will come back.
Atmosphere: 5
Food: 5
Service: 5
Absolutely rude service and we even had the general manager making our food why be in customer service if you dont want to interact or have any patience with your customers
Atmosphere: 1
Food: 1
Service: 1
This one is closest to me but messes up our orders often so we do drive to the west side when we have the time to
Atmosphere: 2
Food: 4
Service: 2
I go eat there every other week with my son, and it's always so good. The people are nice and helpful. The place is always clean.
Atmosphere: 5
Food: 5
Service: 5
They just hire anybody it looks like, I just paid 10 bucks for the smallest burrito I’ve ever seen. Train the workers better before putting them on the floor. She literally made my burrito a ball.
Atmosphere: 1
Food: 1
Service: 1
They are fast at preparing orders and the food is great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are rood and very stuck up
Atmosphere: 1
Food: 1
Service: 1
This location literally robbed me. I ordered by Uber from here, the address they were having it go to was wrong. I cancelled the order. Normally a refund is in order...nope they kept my money and I never got my food.
Service: 1
Just yummy
Atmosphere: 5
Food: 5
Service: 5
This location, on more than one occasion, has been the most incompetent. Service is trash. Food portions seem to get smaller each visit. Staff talks trash about their customers thinking they can't understand what they are saying.
It was decent, not as flavored as chipotle. Great service, decent food amount. Nice facility.
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