Sat there for 15 minutes trying to get someone to respond I won't waste my time
Annika
service can be slow, but the manager there is genuinely sweet and made sure that my issue was resolved as best he could
Atmosphere: 5
Food: 5
Service: 4
Loren López
Bad service they yelled at me when I was placing my order and I got overcharged for 2 drinks
Atmosphere: 1
Service: 1
Aldo Gaytan
Bad service, they made the wrong order and made me pay again and didn't give me my money back.
Atmosphere: 1
Food: 3
Service: 1
Monica C
Today my husband stopped here to get me a chicken dinner. NOBODY seems to know what that is here? ! When he got these items separately (not in the box like normal) he checked the order and asked for fresh fries. The guy stated “I’ll have to check with my manager if we can do that.” Seriously??? Shouldn’t you be sending FRESH product out anyway?? When did that become a manager approved request??
Highly disappointed in the customer service at this location! Please train your locations about consistency and basic customer service asap!
Atmosphere: 1
Food: 1
Service: 1
Daniel Webb
Still sitting in the drive thru 20 minutes later and I can see the guy inside texting and dancing...
Jacob
Sometimes you’ll get what you ordered, sometimes you won’t. Sometimes you’ll get what the stall next to you ordered; sometimes they’ll forget your existence and you’ll get to argue at the stall. Which will it be today? Find out: at the Sonic lottery.
This location is very slow, which fine, I'm not going to die if I don't get my shake after 10 minutes, but it is kind of annoying.
What matters more though is that they made my shake wrong. I ordered a medium caramel shake, and I already had driven home by the time I checked my food and realized that I received a vanilla shake. At least I thought it was a vanilla shake. I still ate the thing because whatever vanilla is fine just a little disappointing. But when I began to get to the bottom I realized that they did put the caramel in it, but they just didn't mix it. There was like a whole half inch of caramel just stuck on the bottom of the cup.
It would've been one thing to get the order wrong, still disappointing but I can deal with it whatever. It's a different thing for me though to see that they did get the order right but just didn't put in the effort to make it right. I'd even accept if it was mixed poorly, but it wasn't mixed at all which is just worse.
Atmosphere: 1
Food: 1
Service: 3
Stacey Northrip
Always get good and fast service.
Atmosphere: 5
Food: 5
Service: 5
Samanthakr
Most of the staff walked out after the new manager was hired. I just come for the drinks.
Atmosphere: 4
Food: 4
Service: 4
Paula Sexton
The best crew at the Alameda Crew! So pleasant and friendly. In these times, it is needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Dr Pepper, Cheese Tots
Sara Daniel
These are pickle “FRIES”. The fried part of the barely standing ones just slid off, so it was hot pickles and the rest is just mushed pickles and fried?
Alameda and 24th Norman,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Sat there for 15 minutes trying to get someone to respond I won't waste my time
service can be slow, but the manager there is genuinely sweet and made sure that my issue was resolved as best he could
Atmosphere: 5
Food: 5
Service: 4
Bad service they yelled at me when I was placing my order and I got overcharged for 2 drinks
Atmosphere: 1
Service: 1
Bad service, they made the wrong order and made me pay again and didn't give me my money back.
Atmosphere: 1
Food: 3
Service: 1
Today my husband stopped here to get me a chicken dinner. NOBODY seems to know what that is here? !
When he got these items separately (not in the box like normal) he checked the order and asked for fresh fries. The guy stated “I’ll have to check with my manager if we can do that.”
Seriously??? Shouldn’t you be sending FRESH product out anyway??
When did that become a manager approved request??
Highly disappointed in the customer service at this location!
Please train your locations about consistency and basic customer service asap!
Atmosphere: 1
Food: 1
Service: 1
Still sitting in the drive thru 20 minutes later and I can see the guy inside texting and dancing...
Sometimes you’ll get what you ordered, sometimes you won’t. Sometimes you’ll get what the stall next to you ordered; sometimes they’ll forget your existence and you’ll get to argue at the stall. Which will it be today? Find out: at the Sonic lottery.
Atmosphere: 3
Food: 4
Service: 2
Food, service and atmosphere was wonderful!
Atmosphere: 5
Food: 5
Service: 5
Employees are always kind and respectful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Chicken Strip Dinner
Restaurantji Recommends
This location is very slow, which fine, I'm not going to die if I don't get my shake after 10 minutes, but it is kind of annoying.
What matters more though is that they made my shake wrong. I ordered a medium caramel shake, and I already had driven home by the time I checked my food and realized that I received a vanilla shake. At least I thought it was a vanilla shake. I still ate the thing because whatever vanilla is fine just a little disappointing. But when I began to get to the bottom I realized that they did put the caramel in it, but they just didn't mix it. There was like a whole half inch of caramel just stuck on the bottom of the cup.
It would've been one thing to get the order wrong, still disappointing but I can deal with it whatever. It's a different thing for me though to see that they did get the order right but just didn't put in the effort to make it right. I'd even accept if it was mixed poorly, but it wasn't mixed at all which is just worse.
Atmosphere: 1
Food: 1
Service: 3
Always get good and fast service.
Atmosphere: 5
Food: 5
Service: 5
Most of the staff walked out after the new manager was hired. I just come for the drinks.
Atmosphere: 4
Food: 4
Service: 4
The best crew at the Alameda Crew! So pleasant and friendly. In these times, it is needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Dr Pepper, Cheese Tots
These are pickle “FRIES”. The fried part of the barely standing ones just slid off, so it was hot pickles and the rest is just mushed pickles and fried?
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Dr Pepper
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