The food is good but every time I order a cheese quesadilla they overcharge me, the listed menu price is $4.29, I do not add chicken, they charge me $6.49 before tax making my total $7.06 after tax. I'm fine if they want to increase the prices because everything is more expensive now but at least change the pricing on the menu before charging $2 more for a meal.
Brandy
We stopped by this location tonight so my son could get a BACON, egg and cheese BURRITO. They gave it to us and we left. We were a mile down the road and my son thought it was weird that they charged more than he usually pays. He looked at his order and they gave him a sausage, egg, and cheese quesadilla. We drove back and told the drive through and the first person was pleasant and told us they’d correct it. We got to the window and the other short haired blond girl asked to see it. We showed it to her and she left her hand out waiting for me to give it to her. I handed it over and waited for our new order. When she came to the window she didn’t offer the difference in our order. When I asked she acted surprised that I would want the difference back. But it shouldn’t be surprising especially when she took back food we had already touched and our order cost less than what we were charged.
The part that made me angry is that after I asked for the difference in money, she rolled her eyes, closed the window and spoke to her co-worker in a manner that demonstrated she thought it was ridiculous that we were even asking. I addressed her attitude with her saying I didn’t appreciate her attitude after THEY were the ones who made mistake. The she continued to argue with me about her attitude.
Honestly, they could have just given us the original order for our wasted time of having to return for the correct order. At the very least, she should have known to refund me the difference between what we ordered and what we received and done it without giving me a crappy attitude. At the very, very least she should have been apologetic but she never even apologized once.
Oh! And it gets better! We left the second time thinking my son would at least have his BACON, egg, and cheese BURRITO only to drive down the road again and realize they gave us a SAUSAGE, egg and cheese burrito.
I don’t know how hard it is to: *make a single bacon, egg, and cheese burrito *to correct THEIR mistake *know they should at least offer me a a refund for the difference in what we ordered and what we were charged *to apologize to the customer
but the staff tonight demonstrated that it must be really, really difficult.
I hope the management addresses these issues because the service tonight was subpar and a very bad look for Tropical Smoothie Cafe. We definitely won’t be back.
Mezzey
So I went to get me a jetty punch smoothie which was $7.49 after taxes I end up getting a soupy jetty punch smoothie I don't know what's up with this side of town but everything that I ordered over there from the restaurants was extra soupy today
daniel lofland
The Acai Berry Boost is absolutely the best thing!
issakc
just tried the mocha smoothie thing I can’t stop sipping it.
Atmosphere: 5
Food: 5
Service: 5
Kelsi Flugum
Twice now I’ve gone to get a smoothie when I’m sick because it’s the only thing that sounded tolerable. Both times they’ve now made it wrong. I had a family member try it incase my tastebuds were just really off, but they could also tell. The smoothie I ordered each time has no banana in it (I cannot stand banana) and they put it in both times. When you’re already struggling to eat anything, it’s really hard to just ignore an ingredient that already turns your stomach, especially when it’s overpowering everything else. The other location in Norman has always been great , I guess I’ll just have to make the extra journey to go there if I want a smoothie. Be careful if you have any allergens, this mess up could be a major situation if this wasn’t just a taste preference.
Atmosphere: 4
Food: 1
Service: 4
Bruce Rhodes
Excellent food with a wide variety of tastes and flavors. Each item is prepared individually by order and can be customized to your preference. Smoothies are out of this world and are made with the freshest of ingredients. I used to make my own smoothies, but not anymore not since Tropical Smoothie arrived! ?
Atmosphere: 5
Food: 5
Service: 5
Kittie Burleson
I absolutely love the Orang Dream with Whey Protein and All-American Wrap! I make sure to have them at least three times a week. The orange flavor is phenomenal, and I'm not even a fan of orange juice. It's just different in the best way possible - you have to try it! As for the All-American Wrap, I always go for the bacon option. It’s my go-to on the All-American which includes bacon, egg, and cheese on a tortilla wrap - it's perfectly proportioned and really satisfying. Oh, and don't forget to keep your receipt and do the survey because on your next visit, you can grab your Smoothie for just $1.99. Trust me, it's totally worth it!
Kid-friendliness: Kids menu. No playground.
Wheelchair accessibility: Easy access and plenty of room to move about. Table seating.
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
Audrey Singleton
Great place for fast food with nothing deep fried. We go here often when needing grab something on the go.
Atmosphere: 3
Food: 5
Service: 4
4D
Spent 30$ on 3 regular sized smoothies and 1 mini smoothie. Pretty pricey. Then the smoothies were sub-par. Had to return one for a remake because it was awful. They quickly remade without any hassle.
The restaurant is very clean and the customer service was excellent. Staff are knowledgeable of what they are serving to the customers. Staff are friendly and helpful willing to help make informed decisions about products and menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Magic
Peach Peeler
Just a really okay smoothie. It was lacking flavo…however the person working the drive thru was really nice.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Mango Magic
Susan Illene
The staff were great and we didn’t have to wait long for our order. I wish there were size options for drinks because mine was too large to finish. It was good, though.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sunshine Smoothie
Chris
The employee "Joy" took care of us, and she was truly a joy. Very helpful and pleasant!
The food is good but every time I order a cheese quesadilla they overcharge me, the listed menu price is $4.29, I do not add chicken, they charge me $6.49 before tax making my total $7.06 after tax. I'm fine if they want to increase the prices because everything is more expensive now but at least change the pricing on the menu before charging $2 more for a meal.
We stopped by this location tonight so my son could get a BACON, egg and cheese BURRITO. They gave it to us and we left. We were a mile down the road and my son thought it was weird that they charged more than he usually pays. He looked at his order and they gave him a sausage, egg, and cheese quesadilla. We drove back and told the drive through and the first person was pleasant and told us they’d correct it. We got to the window and the other short haired blond girl asked to see it. We showed it to her and she left her hand out waiting for me to give it to her. I handed it over and waited for our new order. When she came to the window she didn’t offer the difference in our order. When I asked she acted surprised that I would want the difference back. But it shouldn’t be surprising especially when she took back food we had already touched and our order cost less than what we were charged.
The part that made me angry is that after I asked for the difference in money, she rolled her eyes, closed the window and spoke to her co-worker in a manner that demonstrated she thought it was ridiculous that we were even asking. I addressed her attitude with her saying I didn’t appreciate her attitude after THEY were the ones who made mistake. The she continued to argue with me about her attitude.
Honestly, they could have just given us the original order for our wasted time of having to return for the correct order. At the very least, she should have known to refund me the difference between what we ordered and what we received and done it without giving me a crappy attitude. At the very, very least she should have been apologetic but she never even apologized once.
Oh! And it gets better! We left the second time thinking my son would at least have his BACON, egg, and cheese BURRITO only to drive down the road again and realize they gave us a SAUSAGE, egg and cheese burrito.
I don’t know how hard it is to:
*make a single bacon, egg, and cheese burrito
*to correct THEIR mistake
*know they should at least offer me a a refund for the difference in what we ordered and what we were charged
*to apologize to the customer
but the staff tonight demonstrated that it must be really, really difficult.
I hope the management addresses these issues because the service tonight was subpar and a very bad look for Tropical Smoothie Cafe. We definitely won’t be back.
So I went to get me a jetty punch smoothie which was $7.49 after taxes I end up getting a soupy jetty punch smoothie I don't know what's up with this side of town but everything that I ordered over there from the restaurants was extra soupy today
The Acai Berry Boost is absolutely the best thing!
just tried the mocha smoothie thing I can’t stop sipping it.
Atmosphere: 5
Food: 5
Service: 5
Twice now I’ve gone to get a smoothie when
I’m sick because it’s the only thing that sounded tolerable. Both times they’ve now made it wrong. I had a family member try it incase my tastebuds were just really off, but they could also tell. The smoothie I ordered each time has no banana in it (I cannot stand banana) and they put it in both times. When you’re already struggling to eat anything, it’s really hard to just ignore an ingredient that already turns your stomach, especially when it’s overpowering everything else. The other location in Norman has always been great , I guess I’ll just have to make the extra journey to go there if I want a smoothie. Be careful if you have any allergens, this mess up could be a major situation if this wasn’t just a taste preference.
Atmosphere: 4
Food: 1
Service: 4
Excellent food with a wide variety of tastes and flavors. Each item is prepared individually by order and can be customized to your preference. Smoothies are out of this world and are made with the freshest of ingredients. I used to make my own smoothies, but not anymore not since Tropical Smoothie arrived! ?
Atmosphere: 5
Food: 5
Service: 5
I absolutely love the Orang Dream with Whey Protein and All-American Wrap! I make sure to have them at least three times a week. The orange flavor is phenomenal, and I'm not even a fan of orange juice. It's just different in the best way possible - you have to try it! As for the All-American Wrap, I always go for the bacon option. It’s my go-to on the All-American which includes bacon, egg, and cheese on a tortilla wrap - it's perfectly proportioned and really satisfying. Oh, and don't forget to keep your receipt and do the survey because on your next visit, you can grab your Smoothie for just $1.99. Trust me, it's totally worth it!
Kid-friendliness: Kids menu. No playground.
Wheelchair accessibility: Easy access and plenty of room to move about. Table seating.
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
Great place for fast food with nothing deep fried. We go here often when needing grab something on the go.
Atmosphere: 3
Food: 5
Service: 4
Spent 30$ on 3 regular sized smoothies and 1 mini smoothie. Pretty pricey. Then the smoothies were sub-par. Had to return one for a remake because it was awful. They quickly remade without any hassle.
Food: 3
Service: 3
Restaurantji Recommends
The restaurant is very clean and the customer service was excellent. Staff are knowledgeable of what they are serving to the customers. Staff are friendly and helpful willing to help make informed decisions about products and menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Magic
Just a really okay smoothie. It was lacking flavo…however the person working the drive thru was really nice.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Mango Magic
The staff were great and we didn’t have to wait long for our order. I wish there were size options for drinks because mine was too large to finish. It was good, though.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sunshine Smoothie
The employee "Joy" took care of us, and she was truly a joy. Very helpful and pleasant!
Atmosphere: 5
Food: 5
Service: 5
Wonderful people love the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Smoothie
Loading...