Mark had excellent customer service. That’s how it should be
Atmosphere: 5
Food: 5
Service: 5
Derris
I've had nothing but great service each time I come here, except for yesterday. The manager that was on duty around 1:15pm can learn a lot from his staff.For some context, the Wendy's app has been a bit glitchy the last couple of weeks. Nevertheless, there are some great deals on there from time to time. When I got to the window there was an employee that genuinely did not know how to fix my missing digital coupon yet was kind enough to go get his manager.The manager approached and told me "we don't do the apps, we have nothing to do with the apps.."I use the app each time which is the only reason why I come to Wendy's. I requested that the manager ask the other employees if one of them may know more about the app and he looked at me, shook his head side to side and said "you already spoke to someone."Of course I'm upset and I tell him that I too am a manager, I don't understand everything which is why I lean on my employees, therefore please go get another one who may know more... He just kept standing there shaking his head for another 2 minutes.Then eventually he shuts the window in my face. The original employee came over and asked "did he just shut that window in your face??" I said yes, but it's all good. Another employee comes over and was absolutely great. I told her that I'm not sure what her aspirations are but that this is how you manage and that she is going to make a great leader.I told both employees that the manager made be the shift leader but isn't a true leader, that they are the true leaders because we can lead from all levels.
Doug Kennedy
Sometimes they struggle to get my order entered correctly, but always hot food. $3 frosty tag is a great deal. free frosty counts as a purchase, so you can get a free frosty plus a free with purchase coupon item for no cash out of pocket! whadda deal!
Atmosphere: 5
Food: 5
Service: 4
Fr.Joseph Kurian Arammamoottil
I did an online order for two items on February 13th afternoon at 3251 Classen Blvd, Norman OK,and went to pick up the food around 2:pm. What I saw in there was an employee placing cheese on to hamburger with bare hand(no glove). So disgusting. I picked up my food and put it in the trash, went straight to subway and ordered food from there( they use new gloves for each customer).
Rusty Stepp
Great food and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Lisa Anderson
The cashier was very nice. She greeted us with a smile and was very polite. There was hardly any wait time to get our food but the only thing that was fresh was the burger. The fries were a bit warm and the nuggets were as well. I would go back again though just to give the place another try.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy's Hot & Crispy Fries
There was one lady that was working first window last night that had a very snobby addatude and when we asked her if they where hiring she has a smart comment back and was really hateful and my daughters hamburger meat was under cooked and fries where very cold and tasted
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Kristy Ekhoff
I enjoy the cleanliness and fireplace. I enjoy the fountain drink options. Most of all the service. Everyone is welcoming and kind. My youngest favorite place to be for a lunch date or dinner. My favorite place for potato wedges @ breakfast!! Kids meal, frostie, and a cookie. It was a peaceful and relaxing.
Atmosphere: 5
Food: 5
Service: 5
Kymberli Butler
Twice now I have been to this Wendy's drive-thru. Twice now my food was cold and the hamburger bun was hard and stale, very disappointing I'm done with Wendy's doesn't matter who runs it or who owns it they
Food: 1
Service: 1
Jackson Collins
Some of the best fast food great ice cream and good
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Try It
Nah it wasn't good. At least not for me and my family the burger was a no? the nuggets and fries ehh was ok the only thing I liked was the drinks especially the coffee was hot and fresh is the only reason I gave a two?
Would have been nice to get a cheeseburger the way I ordered it, but that's nothing new with this Wendy'
Atmosphere: 5
Food: 3
Service: 3
Rude service
Used drive thru. Fries and a Frosty were very
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Chili, Wendy’S Baked Potatoes
Mark had excellent customer service. That’s how it should be
Atmosphere: 5
Food: 5
Service: 5
I've had nothing but great service each time I come here, except for yesterday. The manager that was on duty around 1:15pm can learn a lot from his staff.For some context, the Wendy's app has been a bit glitchy the last couple of weeks. Nevertheless, there are some great deals on there from time to time. When I got to the window there was an employee that genuinely did not know how to fix my missing digital coupon yet was kind enough to go get his manager.The manager approached and told me "we don't do the apps, we have nothing to do with the apps.."I use the app each time which is the only reason why I come to Wendy's. I requested that the manager ask the other employees if one of them may know more about the app and he looked at me, shook his head side to side and said "you already spoke to someone."Of course I'm upset and I tell him that I too am a manager, I don't understand everything which is why I lean on my employees, therefore please go get another one who may know more... He just kept standing there shaking his head for another 2 minutes.Then eventually he shuts the window in my face. The original employee came over and asked "did he just shut that window in your face??" I said yes, but it's all good. Another employee comes over and was absolutely great. I told her that I'm not sure what her aspirations are but that this is how you manage and that she is going to make a great leader.I told both employees that the manager made be the shift leader but isn't a true leader, that they are the true leaders because we can lead from all levels.
Sometimes they struggle to get my order entered correctly, but always hot food. $3 frosty tag is a great deal. free frosty counts as a purchase, so you can get a free frosty plus a free with purchase coupon item for no cash out of pocket! whadda deal!
Atmosphere: 5
Food: 5
Service: 4
I did an online order for two items on February 13th afternoon at 3251 Classen Blvd, Norman OK,and went to pick up the food around 2:pm. What I saw in there was an employee placing cheese on to hamburger with bare hand(no glove). So disgusting. I picked up my food and put it in the trash, went straight to subway and ordered food from there( they use new gloves for each customer).
Great food and great customer service!
Atmosphere: 5
Food: 5
Service: 5
The cashier was very nice. She greeted us with a smile and was very polite. There was hardly any wait time to get our food but the only thing that was fresh was the burger. The fries were a bit warm and the nuggets were as well. I would go back again though just to give the place another try.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy's Hot & Crispy Fries
Food was alright. But the staff was
Food: 4
Service: 5
Restaurantji Recommends
There was one lady that was working first window last night that had a very snobby addatude and when we asked her if they where hiring she has a smart comment back and was really hateful and my daughters hamburger meat was under cooked and fries where very cold and tasted
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
I enjoy the cleanliness and fireplace. I enjoy the fountain drink options. Most of all the service. Everyone is welcoming and kind. My youngest favorite place to be for a lunch date or dinner. My favorite place for potato wedges @ breakfast!! Kids meal, frostie, and a cookie. It was a peaceful and relaxing.
Atmosphere: 5
Food: 5
Service: 5
Twice now I have been to this Wendy's drive-thru. Twice now my food was cold and the hamburger bun was hard and stale, very disappointing I'm done with Wendy's doesn't matter who runs it or who owns it they
Food: 1
Service: 1
Some of the best fast food great ice cream and good
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Nah it wasn't good. At least not for me and my family the burger was a no? the nuggets and fries ehh was ok the only thing I liked was the drinks especially the coffee was hot and fresh is the only reason I gave a two?