Braum's Ice Cream & Dairy Store

I just waited for 20 minutes in the parking lot for food. The gentleman that was running the order went out to one car, went back into the building. We waited. I ended up calling inside. They brought the order out after I turned on my hazard flashers. When I got home, I went to start getting the food out for my family and realized my youngest kid's meal was not actually in there, we had her hamburger and her drink. I called back and they asked me to bring back the order. I have a hungry child who is eating her burger after waiting for me to get home. I do not have time for a 20+ more minute wait for my daughter to eat over missing fries.(do not care about the toy the fries are her favorite part and a treat for her)I understand being busy but not checking orders and just throwing bags together isn't the way to keep people coming back. This is not the first time for this location to forget parts of my orders. I am normally understanding till it seems like a habit or the person who I talk to does not seem to care or it feel like they are just blowing complaints off. Please learn to double check your bags and be more careful when finishing an order make sure people get what they order. Have your people actually look for the cars no walkout look at one car and go back in.

Always a great voice

Always clean & nice place to run to for milk, bread , ice cream

I went by 2 weeks in a row and they were “out” of chocolate / twist frozen yogurt. It would’ve been understandable once, but twice in 2 weeks? Is that something that really happens at an ice cream place?

This is by far the worst Braums I’ve ever visited. It would be a miracle if they got something right or they were actually polite. Customer service is absolutely terrible.

They have delicious burgers and shakes.

Always fresh

Neutral...needs to be xleaned

Place usually nice and welcoming here

Nkwadi is a wonderful Assistant Manager. Super awesome and kind! Keep that energy going!

I must admit that the product is still good, the attention and some days the cleaning of the work area looks poor and very disinterested

Always love my Braum's store. We usually ship in the store for ice cream and dairy products. Always find personnel at the register to be helpful and cordial. And they are convenient, have more variety of flavors and easier than going to the grocery store.

The staff is always very friendly. The grocery side has a good selection with good sales. The burgers, chicken strips, and fries are cooked correctly and our orders are always right. Our family also loves the ice cream. This is our goto spot.

they definitely pissed me off I ordered 2 ice cream sundays neither of them have the cake at the bottom and it’s not the first time they done done that! seems like yall are always in a rush

Favorite for ice cream