bad service they do not give the order that is requested
W J
Ordered a #4 with a large fry and large drink and another meal. I noticed just a large fry and drink and the second meal but he was still editing the screen and told me my total. Go to the first window she starts to tell me the order, I said it should be a #4 and a #13, she said I didn’t take your order I guess that’s what he put. So I pay get my receipt and it’s not right but she didn’t seem to care and it could’ve been fixed then since I repeated what it should hv been. Get to the 2nd window she asks for my receipt didn’t say why. Then hands me a drink then the bag. I have to tell her there’s a 2nd drink even though she has my receipt and it’s on their screen. Still never said why they asked for my receipt but she gave it back. I was going to just ask them to place another order for the burger by itself but decided to just go back around. Both times long lines. I order just the burger this time, get to the first window, she asks what I ordered. I told her she closes the window then walks away. Comes back and says the computer is frozen and closes the window. So I’m sitting there, shift manager comes over they both look at the screen he walks away. Then she says I have to come in because the computer is frozen. I ask if the computer inside works and if they can ring the order up there. She says something about them having to ring it up or some then she tells them on the headset that I was asking about them ringing it up inside. There’s about 5-6 cars behind me none in front at this point. So I just drive around to park. They ended up just ringing people up from the computers at the counter as I see the same person running back and forth. I didn’t make a big deal out of them not getting the order right or even attempting to the first time but I guess I should have so I didn’t have to deal with the headache and waste more time in line. It wasn’t even for me but I just ended up not even eating and gave the person who actually wanted the #4 what I ordered. I didn’t want anything free, just wanted what I ordered. What’s the point of verifying the order at the first window if they can’t fix it? Why not do that when people order?
Service: 1
Cecelia Mcknight
The clerk at the produce register did not greet me when I walked did not thank me for my PURCHASE! on Saturday 3/2/24 around 2pm
Valentino Renou
Three separate times and they get my breakfast order wrong each time. Food I do get is regularly fried so long as to be near burnt.
Food: 1
Jones S
The crew here are friendly enough but the store could use some upkeep. It also looks like they could use more staff tbh.
Jairo Suarez
Excellent work
Ellie Blue
The two older black ladies up front today were too busy laughing about my dietary choices of choosing cottage cheese instead of fries, that they forgot my spoon . How nasty and terrible service. My dietary choice is none of your business, you could at least wait until I’m away to laugh about me not ordering fries!
Atmosphere: 1
Food: 2
Service: 1
Virgil Weedn
Went in and got frozen yogurts for the wife and I.
I have loved Braums for more than 40 years. No disappointment here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Four Cheese, Burger
Madelynn E.
To start off, we waited in line for close to 10 minutes without even being looked at. Secondly, we placed our order at 8:50 pm and did not receive our food until 9:17 pm, after we reminded them. The two groups in line behind us got their food promptly, but we didn't receive ours until nearly 30 minutes after our order was placed. Finally, we did not receive our shake until 9:30 pm. We had to remind them THREE times for our shake. Unfortunately, I am not Karen enough to tell them how unsatisfied we were to their faces, but I hope this review gets my point across.
Asmund Herleifr
The entire place was filthy. I waited over 10 minutes for a cold burger and unsalted fries. The bathroom was absolutely disgusting. Paper towels were in the urinal, the whole floor was sticky from what I do not want to imagine.
Atmosphere: 1
Food: 1
Service: 1
Benito Herrera
The burgers were very dry, the fries and the ice cream were delicious!!
Juanita Saldivar
Great customer service and accommodating to my client.
There was so much sauce on the hamburger,the patty, tomatoes, onion fell of the bun, good food, goodservice
Atmosphere: 5
Food: 5
Service: 5
Black walnut ice cream is always delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Sandwich, Bacon Cheeseburger, 1 3 lb Burger Chili, Strawberry Sundae, Chicken Strip, Triple Dip, Ice Cream Sundaes, Burger, Cheeseburger
bad service they do not give the order that is requested
Ordered a #4 with a large fry and large drink and another meal. I noticed just a large fry and drink and the second meal but he was still editing the screen and told me my total. Go to the first window she starts to tell me the order, I said it should be a #4 and a #13, she said I didn’t take your order I guess that’s what he put. So I pay get my receipt and it’s not right but she didn’t seem to care and it could’ve been fixed then since I repeated what it should hv been. Get to the 2nd window she asks for my receipt didn’t say why. Then hands me a drink then the bag. I have to tell her there’s a 2nd drink even though she has my receipt and it’s on their screen. Still never said why they asked for my receipt but she gave it back. I was going to just ask them to place another order for the burger by itself but decided to just go back around. Both times long lines. I order just the burger this time, get to the first window, she asks what I ordered. I told her she closes the window then walks away. Comes back and says the computer is frozen and closes the window. So I’m sitting there, shift manager comes over they both look at the screen he walks away. Then she says I have to come in because the computer is frozen. I ask if the computer inside works and if they can ring the order up there. She says something about them having to ring it up or some then she tells them on the headset that I was asking about them ringing it up inside. There’s about 5-6 cars behind me none in front at this point. So I just drive around to park. They ended up just ringing people up from the computers at the counter as I see the same person running back and forth. I didn’t make a big deal out of them not getting the order right or even attempting to the first time but I guess I should have so I didn’t have to deal with the headache and waste more time in line. It wasn’t even for me but I just ended up not even eating and gave the person who actually wanted the #4 what I ordered. I didn’t want anything free, just wanted what I ordered. What’s the point of verifying the order at the first window if they can’t fix it? Why not do that when people order?
Service: 1
The clerk at the produce register did not greet me when I walked did not thank me for my PURCHASE! on Saturday 3/2/24 around 2pm
Three separate times and they get my breakfast order wrong each time. Food I do get is regularly fried so long as to be near burnt.
Food: 1
The crew here are friendly enough but the store could use some upkeep. It also looks like they could use more staff tbh.
Excellent work
The two older black ladies up front today were too busy laughing about my dietary choices of choosing cottage cheese instead of fries, that they forgot my spoon . How nasty and terrible service. My dietary choice is none of your business, you could at least wait until I’m away to laugh about me not ordering fries!
Atmosphere: 1
Food: 2
Service: 1
Went in and got frozen yogurts for the wife and I.
Atmosphere: 5
Service: 5
Recommended dishes: Chocolate Frozen Yogurt
Restaurantji Recommends
I have loved Braums for more than 40 years. No disappointment here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Four Cheese, Burger
To start off, we waited in line for close to 10 minutes without even being looked at. Secondly, we placed our order at 8:50 pm and did not receive our food until 9:17 pm, after we reminded them. The two groups in line behind us got their food promptly, but we didn't receive ours until nearly 30 minutes after our order was placed. Finally, we did not receive our shake until 9:30 pm. We had to remind them THREE times for our shake. Unfortunately, I am not Karen enough to tell them how unsatisfied we were to their faces, but I hope this review gets my point across.
The entire place was filthy. I waited over 10 minutes for a cold burger and unsalted fries. The bathroom was absolutely disgusting. Paper towels were in the urinal, the whole floor was sticky from what I do not want to imagine.
Atmosphere: 1
Food: 1
Service: 1
The burgers were very dry, the fries and the ice cream were delicious!!
Great customer service and accommodating to my client.
Atmosphere: 5
Food: 5
Service: 5