I waited a few weeks before writing this because I wanted to be fair and try another Chick-fil-A first. I’m not a big fast-food fan, but my youngest talked me into stopping at this location while we had time to kill.
We were only second or third in line, so ordering itself wasn’t the issue. The issue started right after. Every employee looked exhausted and unhappy, and the whole place felt awkward and rushed. I had always heard how great Chick-fil-A was, so this was not the experience I was expecting for my first visit.
When we got to the car, my order was wrong in just about every way possible. I was missing my large fries and the dipping sauce I was told I had to try. My sandwich was just a bun and an overcooked chicken patty — no lettuce, cheese, or tomato.
I went back inside and politely explained what was missing. The same employee who took my order said he could box up the missing items instead of remaking the sandwich, which I appreciated. Then he tapped on the screen for a minute and told me it would be over $6.
Apparently, because I didn’t bring the incorrect sandwich back inside with me, I had to pay again for items I had already ordered and paid for — even after showing my receipt to what appeared to be a manager.
I walked out, grabbed my wallet, reordered the exact same meal, paid twice, and left. My daughter was embarrassed and apologetic, and this ended up being the worst fast-food experience I’ve ever had.
To be fair, I later visited a Chick-fil-A in Tulsa, and it was night and day. Friendly staff, correct order, and lots of “my pleasure.” That confirmed this was a location issue, not a brand issue.
Unfortunately, this OKC location seriously missed the mark.
Atmosphere: 1
Food: 1
Service: 1
405backpacker
What can I say? I’m a Cane’s girl but one rainy day I pulled into Chick-fil-A and I was fascinated by the systematic efficiency. So I went back a second day and the level service mirrored the level of service of the previous day. Feeling that this couldn’t happen again, I continued to go back. I was greeted by the most courteous and helpful young people.
They run that place like the TSA at the airport. I have only been there once and no one asked me what sauce and then in the end, I saw that all the attendants were running back and forth for sauce for all the cars. I assumed that was a training day, as I saw some new faces. Everyone is allowed one of those days.
The waffle fries are always a pleasure and I guess my biggest complaint is looking at what color they decide my car is. It is always says “Tina black sedan.” “Tina gray sedan.” “Tina brown sedan.” It’s made me want to research exactly what shimmery brown/gold speckled color is called again 😂
Atmosphere: 5
Food: 4
Service: 5
Kim
You have three people taking orders and one guy, single handedly walking out each and every order out to people. Then, I go inside because you, of course messed up my order.And there's like nine people behind the counter three of them just talking.
Atmosphere: 2
Food: 5
Service: 2
Shelly Tyson
What can you can about Chick-fil-A? Super friendly, fast, and always hot food. Great job as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
Donnie Simon
This has to be the slowest Chick fil a in America. Just straight nonchalant! Just done with this location!!! I could understand if it was once but it is over and over!
Mixty Navarrete
My friends & I Had dinner with A bunch of our kids. And BO was an absolute sweetheart, mess after mess she was very helpful & kind helped us in anyway she could customer service was 100%
Atmosphere: 5
Service: 5
Meghan Grubb
Quick, efficient and the food was fresh! Great service, even in a hurry
Atmosphere: 4
Food: 5
Service: 4
Don Stockton
We noticed the drive thru wasn’t busy at all tonight?? Upon getting our food, it was more greasy than usual and a little undercooked. Hope this location isn’t slipping!! We love CFA!!
Atmosphere: 4
Food: 3
Service: 5
Mendy Kingery
The drive thru is dangerous and the workers provide no directions.
Atmosphere: 1
Food: 3
Service: 1
peachy dls
Best Chick Fill A of all time in Oklahoma City. Lightning fast service with the best customer service.
I will never come to this Chick-fil-A again. Trying to pick up food through drive thru is a pain.. says clearly do not enter. So i drove around the corner the second time I entered any and parked when in and got my food food if I had not already paid I would have just left The food was warm not hot when I got it
Atmosphere: 1
Service: 2
KattRocks
I have never been so disappointed in Chick-fil-A. I have looked at this is one of my favorite restaurants because the service is always great and the food is always fast no matter how long the lawn. I ordered food for the first time with DoorDash and the gentleman sent me a message and said that he was waiting in the line to get my food to bring to my house. An hour and 15 minutes later I finally got an email from Chick-fil-A saying that they were going to cancel my order and refund my money. To expect it in 5 to 7 business days. It charged my card $68 so not getting that money refunded right away really put me in a bind and how the hell am I gonna buy dinner now since they’re hanging onto my money. I don’t know how to feel about this place right now, because I always had such high expectations of them.
Atmosphere: 1
Food: 1
Service: 1
Tori Brock
They sent out a free chicken sandwich to everyone with the app, no purchase needed. I was able to get a free sandwich and use points for a small fry - I had free dinner! And it was fast, delicious, and the service was great as always.
I waited a few weeks before writing this because I wanted to be fair and try another Chick-fil-A first. I’m not a big fast-food fan, but my youngest talked me into stopping at this location while we had time to kill.
We were only second or third in line, so ordering itself wasn’t the issue. The issue started right after. Every employee looked exhausted and unhappy, and the whole place felt awkward and rushed. I had always heard how great Chick-fil-A was, so this was not the experience I was expecting for my first visit.
When we got to the car, my order was wrong in just about every way possible. I was missing my large fries and the dipping sauce I was told I had to try. My sandwich was just a bun and an overcooked chicken patty — no lettuce, cheese, or tomato.
I went back inside and politely explained what was missing. The same employee who took my order said he could box up the missing items instead of remaking the sandwich, which I appreciated. Then he tapped on the screen for a minute and told me it would be over $6.
Apparently, because I didn’t bring the incorrect sandwich back inside with me, I had to pay again for items I had already ordered and paid for — even after showing my receipt to what appeared to be a manager.
I walked out, grabbed my wallet, reordered the exact same meal, paid twice, and left. My daughter was embarrassed and apologetic, and this ended up being the worst fast-food experience I’ve ever had.
To be fair, I later visited a Chick-fil-A in Tulsa, and it was night and day. Friendly staff, correct order, and lots of “my pleasure.” That confirmed this was a location issue, not a brand issue.
Unfortunately, this OKC location seriously missed the mark.
Atmosphere: 1
Food: 1
Service: 1
What can I say? I’m a Cane’s girl but one rainy day I pulled into Chick-fil-A and I was fascinated by the systematic efficiency. So I went back a second day and the level service mirrored the level of service of the previous day. Feeling that this couldn’t happen again, I continued to go back. I was greeted by the most courteous and helpful young people.
They run that place like the TSA at the airport. I have only been there once and no one asked me what sauce and then in the end, I saw that all the attendants were running back and forth for sauce for all the cars. I assumed that was a training day, as I saw some new faces. Everyone is allowed one of those days.
The waffle fries are always a pleasure and I guess my biggest complaint is looking at what color they decide my car is. It is always says “Tina black sedan.” “Tina gray sedan.” “Tina brown sedan.” It’s made me want to research exactly what shimmery brown/gold speckled color is called again 😂
Atmosphere: 5
Food: 4
Service: 5
You have three people taking orders and one guy, single handedly walking out each and every order out to people. Then, I go inside because you, of course messed up my order.And there's like nine people behind the counter three of them just talking.
Atmosphere: 2
Food: 5
Service: 2
What can you can about Chick-fil-A?
Super friendly, fast, and always hot food. Great job as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
This has to be the slowest Chick fil a in America. Just straight nonchalant! Just done with this location!!! I could understand if it was once but it is over and over!
My friends & I Had dinner with A bunch of our kids. And BO was an absolute sweetheart, mess after mess she was very helpful & kind helped us in anyway she could customer service was 100%
Atmosphere: 5
Service: 5
Quick, efficient and the food was fresh! Great service, even in a hurry
Atmosphere: 4
Food: 5
Service: 4
We noticed the drive thru wasn’t busy at all tonight?? Upon getting our food, it was more greasy than usual and a little undercooked. Hope this location isn’t slipping!! We love CFA!!
Atmosphere: 4
Food: 3
Service: 5
The drive thru is dangerous and the workers provide no directions.
Atmosphere: 1
Food: 3
Service: 1
Best Chick Fill A of all time in Oklahoma City. Lightning fast service with the best customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious
Atmosphere: 5
Food: 5
Service: 5
I will never come to this Chick-fil-A again. Trying to pick up food through drive thru is a pain.. says clearly do not enter. So i drove around the corner the second time I entered any and parked when in and got my food
food if I had not already paid I would have just left
The food was warm not hot when I got it
Atmosphere: 1
Service: 2
I have never been so disappointed in Chick-fil-A. I have looked at this is one of my favorite restaurants because the service is always great and the food is always fast no matter how long the lawn. I ordered food for the first time with DoorDash and the gentleman sent me a message and said that he was waiting in the line to get my food to bring to my house. An hour and 15 minutes later I finally got an email from Chick-fil-A saying that they were going to cancel my order and refund my money. To expect it in 5 to 7 business days. It charged my card $68 so not getting that money refunded right away really put me in a bind and how the hell am I gonna buy dinner now since they’re hanging onto my money. I don’t know how to feel about this place right now, because I always had such high expectations of them.
Atmosphere: 1
Food: 1
Service: 1
They sent out a free chicken sandwich to everyone with the app, no purchase needed. I was able to get a free sandwich and use points for a small fry - I had free dinner! And it was fast, delicious, and the service was great as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Chicken Noodle Soup, Chick-Fil-A Waffle Potato Fries, Market Salad
It's great
Atmosphere: 5
Food: 5
Service: 5
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