Chicken Express

I usually don't have a problem with this place.

Today however i ordered and got home to find that i got the wrong food. One box was supposed to be spicy and the other regular.

I drive back with the receipt and ask to just get the regular chicken and show a picture with the chicken and receipt in view. I am told that they can't replace it because i didn't have the box for them to throw away the incorrect food. I have to buy ANOTHER whole box.

There was a roll in the new box when i had asked for a biscuit, and when i got home my original food was cold just to top things off.

Maybe it's my fault for not checking the food the first time, but like I said i don't usually have a problem. What upsets me is that i couldn't just get some regular chicken by itself in a small box to fix the problem right there. They wanted me to bring the food back so they could throw it away. Why?

This location is the best. They always have fresh food and their portions match their price. The service is always great too. Chicken Express is my favorite fast food place. We look forward to coming to this location every week in the fall on the way home from soccer. It’s always great and I really appreciate the quality and service!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Chicken Tenders, 2 Piece Fish Dinner, 1 Biscuit, 4 Express Tenders

Went through drive-through to purchase a two-piece meal they had no rolls ordered six piece of livers. They gave me a box of cold livers asked for hot sauce told me I was only able to get four and I asked them as I got to the window with my hot sauce in the bag got home and there was no hot sauce. Call back And they answer the phone and was very rude about not giving me the hot sauce who wants a meal without a hot sauce very poor customer service I guess I will have to drive all the way to Yukon to get good customer service😬

Atmosphere: 1

Food: 1

Service: 1

We ordered fresh chicken tenders for our meal, paid and pulled up to wait the 7-8 minutes it takes for them to drop in new tenders and waited close to 20 minutes. Finally got our order and it was not fresh chicken and it was the wrong side. They said they had given our order to another lady and had messed up hers as well. The amount of times the orders have been wrong is ridiculous. That needs to be fixed.

Atmosphere: 2

Food: 2

Service: 1

I ordered $40 worth of food and got served Chick-fil-A nuggets on a 16$ meal. Everything was wrong on our order. The manager was rude. Didn't offer me a biscuit or a pie for my troubles. I had to wait an additional 15 minutes for the correct order. She also tried to just give me chicken back in the box from my original order. Like I want your cold potatoes and okra can you not at least be respectful enough and make me a fresh meal? I had already drove home once and back again. This is not the first time this has happened. I will not be going back. I do not recommend this place to anyone. It's not worth your money no your time you have to spend more gas money to fix the mistakes they make! poor choice of employees

When ordering online they sent the food incomplete, impossible to get in touch with them. No refunds. Horrible service.

Atmosphere: 1

Food: 1

Service: 1

I love the catfish

Atmosphere: 4

Food: 5

Service: 4

Our favorite

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Tenders, Rolls

Had A Issue But The Manager Brittany Made It Right

Worse experience at a chicken express , i paid 11$ for 2 little pieces of chicken literally not even 2 inches big than I have to pay 54 cents for some sauce lmao I literally just bought chicken and yall cant even comp one sauce ??? I will make sure to take my service else where forsure!

I was waiting in line and they came and got my card and didn't tell me how long the wait would be almost like they didn't want me to leave right? When they came and got my card I assumed I would get my food quickly and move up in line quickly but no it was another 10 minutes after that when I finally got up to the window the lady that gave me my food did not put my food in a bag at all I got no napkins no utensils no sauces nothing she just handed me a box and when I did ask her for a bag she rolled her eyes and gave me attitude absolutely unacceptable

Prices way to high, tough chicken breast, cream corn was flat nasty & bad service worker acting like they don't want to be there will Not return.

Kinda hard to believe rudeness of this caliber is allowed. Do yourself a favor and avoid this place at all cost on the weekdays after 4

I ate here for the first time today and it was Very good ! The tenders were tasty and seasoned well and the buttermilk biscuit was delicious as well ! The young man who took my order was very nice too ! Definitely a great experience!

My family loves the drumsticks, also known as chicken legs however this store hardly ever has any available. It is so frustrating. we even go early in the day around 4:30 PM or 5 PM before the evening rush starts to try to get there before an excuse of everybody wants the legs and so we’re out now. However, this does not seem to matter. I’m not sure why they even have legs on the menu. This seems to be a very poorly managed store.