Grand House Asian Bistro

Food was great. We had a fairly large group for a business lunch. The service we got was good, but the entire time we were there no one ever cleared finished plates or old dishes from the table. Dim Sum comes out constantly. We ran out of room for new dishes to be dropped.
All in all, it was a good experience and I plan on giving it another try.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Dim Sum

Service was great our waiter was very kind but found wood inside the food as I was eating which we told the waiter who was apologetic but restaurant owners did nothing about it or even apologized for it. disappointing given how good the service otherwise was.

Atmosphere: 1

Food: 2

Service: 5

My wife and I had trouble with a blonde-haired white woman who is the receptionist during the week. She works at the front desk and handles customer payments. She is very rude and disgusting. She, for whatever reason, does not like me or my wife. This happened a couple of months ago. I have been busy, but I am finally giving my bad review of her. She was witnessed by a few people, including my wife and me, giving us the finger when my wife told her that we knew she did not like us, and that is why she did not want to collect the payment from us. She walked away from the register and made faces at us. She has been rude two other times, but this time, we had had enough of her. We have been going there for years, without any problems on weekends, and sometimes during the week. My point is, you do not argue with the customer; you just do not treat the customer like that. We have never experienced anything like this before. We did not expect this to happen in this place. The owner and his wife know us; we were regular clients for years. When my wife spoke to the owner's wife about the incident before we left, she did not apologize. She was just stone-faced and only said that she would talk to the receptionist. We were in shock; we were not expecting that. Later in the evening, I called the husband and explained this whole situation to the manager, and told him that having an employee like that, giving someone the finger, deserves a firing. He barely said sorry, and that he would talk to her, and that was it. He was dry on the phone, kind of short. Again, we were not only in shock by the way the owners reacted, but also disappointed that they did not do anything or say anything to make us come back.
This couple, the owners, is fake, and they are not what you see when they approach the customers. All they care about is how much money you are going to spend and the money that comes in. We found out a month later, by an employee there, that what the customers see out in the dining area, as far as the owner's attitude, is completely different from what they really are in the kitchen. They yell at and mistreat their employees in the background. Make them work like animals, and pay them very little money per hour. Also, the tips are not distributed well, and there is favoritism. Asians get a bigger share of the tips that are collected by the owner and shared among the employees. Terrible place! We never went back and never will. Finally, their food is very expensive, portions and quality have declined. This place is not worth going to anymore. I hope that all of you reading this review take this information seriously. Thanks

Atmosphere: 3

Food: 3

Service: 2

We had not been here in years. They have done a major refresh and it looks great! The food and service were wonderful!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Rice, Soup, Traditional Egg Drop Soup

Had great expectations for this place. Served did not know anything about the food on the menu. Waited way to long to get food Once food can and it had zero flavor Did not meant our expectations- would not recommend 🙁

Grand House is a great Asian food Restaurant. The Employees are always very polite and attentive. Prices are very reasonable.

Atmosphere: 4

Food: 5

Service: 5

Went on a Sunday for dim sum. The dim sum tasted Mediocre and was cold. Service was very slow.

Atmosphere: 3

Food: 2

Service: 2

This restaurant didn't have General Tao's tofu on the menu, but when I asked if it was available, they cooked it anyway. I've traveled all over the United States and this was the best version I've ever eaten. Anywhere. Even now, I'm craving their food.

I was told that in Thursday nights, they also have live music, but we were tired and busy, so we couldn't stay. Even so, I love this restaurant and plan to return.

Clean, classy, and not expensive. Portions are large. They did everything right. Love it!

Atmosphere: 5

Food: 5

Service: 5

The food was not as good as it has been in the past. Very bland. The service was fair. They were going to charge me for a refill on my iced tea but they did correct that.

Atmosphere: 3

Food: 2

Service: 3

We have to travel to OKC for traditional Dim Sum. The dishes are great.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Dim Sum

I came from 90 miles away on a Sunday as I heard the dim sum was great. We got there about 2 pm and maybe that was the problem (as there were very few people at tables) and the kitchen was providing what was left over from the rush. The several plates we tried (and there weren’t many choices offered) were not fresh or were overcooked (pot stickers). The only dish that was great was a fried egg roll which the waiter had the kitchen cook right then. If a restaurant is going to serve any food to tables, it shouldn’t have the taste and texture of buffet food! And BTW, none of our servers were Chinese, the closest being someone from India! I had wanted to practice speaking Mandarin but had no chance!

Atmosphere: 3

Food: 2

Service: 4

Their dim sum is great! That's all I go for, their regular menu has good, but not enough that I crave it.

Atmosphere: 4

Food: 4

Service: 4

Waited over 30 minutes for a uber order

Service: 1

staff was so sweet and kind! Service was quick and delicious! Definitely coming again!!

Atmosphere: 5

Food: 5

Service: 5

One of the best resturant experiences I've had in awhile. We tried a lot of different things and everything was fantastic. We also got some of the warm sake and Moscato and everything was so fantastic and so much cheaper than you would imagine for the quality of food and experience you got. I'd give 10 stars if I could everythingwas freshly prepared and absolutely delicious! We had a fantastic time and will definitely be back!

Atmosphere: 5

Food: 5

Service: 5