Grand House Asian Bistro

Chow Mein didn’t come with noodles even though it says it does on the website….. when I called back to tell them about the mix up was told that it doesn’t come with noodles and I’d need to pay extra for them if I wanted them. Mabye fix your website before you question how your own dish is prepared. #noodlegate

2 stars because food was decent. Not the best but also not the worst. For someone who has never had any authentic dim sum experience, I was excited. Arrived and got seated but no one came to explain how dim sum works or if we've been there b4, which would've been helpful. Several
Servers just walk around with trays of food, offering them and if you said yes, they place it on your table and mark it down on your paper tab. We aksed for rice and server acknowledge it but never brought it out. We also asked for something off the menu and again another server acknowledged it but never brought it out. The only thing we got was just water besides the dum sum offerings. Afterwards, I saw that Golden Phoenix across the street had a long line of people waiting to get in. I wonder if their service and food is any better. Must be for that long line. Mb next time.

I got recommended this place, and the dim sum pieces I ate were really good! However, there was no water for a couple of minutes, and we had to ask staff to bring us some. My mother-in-law also wanted some dishes, but when we asked how, the worker didn’t elaborate on where or how to order. The restaurant was extremely busy at the time, which is why it’s understandable that some things would get mixed up. I’ll definitely try out this place again another day!

Recommended dishes: Dim Sum

Great food, great prices. Mu Shu pork was knocked out.

My husband and I both got very sick after eating from here.

Atmosphere: 3

Food: 1

Service: 1

This spot is consistently delicious with good service.

Atmosphere: 5

Food: 5

Service: 5

Me and my family has been going there for many years. We went on Sunday the servers are very slow. We sat in the back we had like 12 people at our table the centerpiece to the table that spins around did not work. So that was not good! The food does not taste the same. We will not be coming back again. That's why Golden Phoenix took over you guys is business. Everyone goes there now. We were very disappointed on Sunday. The grand house used to be the best.

Atmosphere: 2

Food: 3

Service: 1

Extremely high pressure on trying to buy appetizers very uncomfortable atmosphere couldn’t even enjoy our meal they never offered a menu just want to sell you on their appetizers

Atmosphere: 1

Food: 1

Service: 1

Everything is amazing. Sesame chicken is my favorite!

Atmosphere: 4

Food: 5

Service: 4

Went there today. Was shocked when we paid the bill at the cashier. They don't give you a break down. Only the total. There was 3 us as usual. This time the total was almost 50% higher than last visit. From about $65 to $91. And always the same things. Probably won't return.

I went in wanting to order some dumplings like the dim sum I saw in the reviews. The first waitress I had didn't know anything about it and was confused by my question. The second waitress explained the dim sum service was only on the weekends. I feel like I only got half a menu because there was no drink or dessert selection on the menu I was given. But the reviews had a picture of a menu with it? The soup dumplings were not good. I don't know if it was the bamboo rack or the dumplings because there was a strange smell. I ordered the Beijing Duck and it was ok. Nothing too special. But they gave me rotten vegetables. The jalapeños looked half molded and the cilantro had gone bad. It was black mush on most of the leaves. I thought the reviews looked good but now I feel like I wasted $60 on nothing. The only positive was the blues band. They were very good.

Atmosphere: 3

Food: 1

Service: 3

I love their tea leaf pork belly. 😋 had the tea leaf pork belly again. It never fails

Atmosphere: 5

Food: 5

Service: 5

Food was great. We had a fairly large group for a business lunch. The service we got was good, but the entire time we were there no one ever cleared finished plates or old dishes from the table. Dim Sum comes out constantly. We ran out of room for new dishes to be dropped.
All in all, it was a good experience and I plan on giving it another try.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Dim Sum

Service was great our waiter was very kind but found wood inside the food as I was eating which we told the waiter who was apologetic but restaurant owners did nothing about it or even apologized for it. disappointing given how good the service otherwise was.

Atmosphere: 1

Food: 2

Service: 5

My wife and I had trouble with a blonde-haired white woman who is the receptionist during the week. She works at the front desk and handles customer payments. She is very rude and disgusting. She, for whatever reason, does not like me or my wife. This happened a couple of months ago. I have been busy, but I am finally giving my bad review of her. She was witnessed by a few people, including my wife and me, giving us the finger when my wife told her that we knew she did not like us, and that is why she did not want to collect the payment from us. She walked away from the register and made faces at us. She has been rude two other times, but this time, we had had enough of her. We have been going there for years, without any problems on weekends, and sometimes during the week. My point is, you do not argue with the customer; you just do not treat the customer like that. We have never experienced anything like this before. We did not expect this to happen in this place. The owner and his wife know us; we were regular clients for years. When my wife spoke to the owner's wife about the incident before we left, she did not apologize. She was just stone-faced and only said that she would talk to the receptionist. We were in shock; we were not expecting that. Later in the evening, I called the husband and explained this whole situation to the manager, and told him that having an employee like that, giving someone the finger, deserves a firing. He barely said sorry, and that he would talk to her, and that was it. He was dry on the phone, kind of short. Again, we were not only in shock by the way the owners reacted, but also disappointed that they did not do anything or say anything to make us come back.
This couple, the owners, is fake, and they are not what you see when they approach the customers. All they care about is how much money you are going to spend and the money that comes in. We found out a month later, by an employee there, that what the customers see out in the dining area, as far as the owner's attitude, is completely different from what they really are in the kitchen. They yell at and mistreat their employees in the background. Make them work like animals, and pay them very little money per hour. Also, the tips are not distributed well, and there is favoritism. Asians get a bigger share of the tips that are collected by the owner and shared among the employees. Terrible place! We never went back and never will. Finally, their food is very expensive, portions and quality have declined. This place is not worth going to anymore. I hope that all of you reading this review take this information seriously. Thanks

Atmosphere: 3

Food: 3

Service: 2