My recent visit to Joey's Pizzeria was a study in contrasts - exceptional service overshadowed by disappointing kitchen management.
Outstanding Service Malik deserves special recognition for his exemplary service throughout our visit. His attentiveness was remarkable, consistently checking on our table without being intrusive. He demonstrated genuine care for our dining experience, promptly addressing every request with professionalism and a friendly demeanor. Malik's service alone elevated what could have been a frustrating evening.
Kitchen Management Concerns Unfortunately, the kitchen's performance didn't match the front-of-house excellence. My anticipation for their Alfredo pasta was met with disappointment when I learned they were completely out of Alfredo sauce - and this was an hour and a half before closing time. Running out of such a fundamental sauce with significant service hours remaining suggests serious gaps in inventory management and shift preparation. For a restaurant to deplete basic ingredients this early in their operating day speaks to inadequate planning and forecasting. Aside from that this chicken bacon ranch pizza was delicious and the garlic bread with cheese and pepperoni was tasty.
The mismatch between service quality and kitchen preparedness was stark - while Malik provided five-star service, the kitchen's inability to maintain basic ingredients significantly detracted from the overall experience.
Practical Recommendations Call ahead: I strongly recommend phoning before your visit to confirm availability of specific menu items, especially if you have your heart set on a particular dish. Budget awareness: Be prepared for additional charges on individual ingredients and modifications, which can add up quickly.
Joey's Pizzeria has the foundation for excellence, particularly in their service staff. However, management needs to address their inventory and preparation processes to ensure the kitchen matches the quality Malik and his colleagues provide. Until these operational issues are resolved, your dining experience may depend largely on what happens to be available that day.
Juan Dobronski
The staff was very friendly, and the food came out quickly. I ordered some meatballs and a pizza. While the food wasn't quite as good as I had hoped, it was still a decent meal. It was a holiday, which may explain why the service wasn’t quite up to expectations. Overall, it was a good experience.
Pat Byrne
On Friday May 30 my wife and I went to Joey’s for lunch. When the server approached us to take our order my wife told her she has a gluten issue. She asked if the salads were gluten free. We should have known and should have left because the server told her very sarcastically and with a smirk we can just leave the croutons off the salad. My wife and I both noticed her attitude. My wife got a salad and that was the only thing she ate away from our house yesterday. We had dinner home. Today my wife has been in constant pain from a gluten exposure. She knows what happens when she has food with gluten. In my opinion from the sarcastic attitude our server had and the smirk on her face the server either knew the salad was not gluten free or she put something on the salad knowing it was gluten. Beware if you have a gluten issue I would not eat at Joey’s
Richard Keech
On a busy playoff night in Thunder Alley we found such a warm , welcoming atmosphere for the family, and the pizzas were the best! And gelato to top it off.
Shane Boulds
Great pizza, great vibes, excellent service 10/10 will be eating again
Brandon
Pizza was outstanding very enjoyable.
Mike Kupczynski
Nice place! Our server was amazing, food really good ! Loved the atmosphere
Scott Garroutte
The Pizza was more dough than anything else, barely any sauce, the cheese was not stringy service was good.
Rebecca Kasten Glover
Delicious!!😋 I am impressed. My husband and I set out to find a good pizzeria, and we were successful. The pizza sauce has great flavor, many toppings to choose from, and the crust… not the kind of crust you just throw out. New favorite here!
darnell harris
Amazing food and the staff are absolutely incredible.
Small unassuming hole in the wall place. I was walking and looking for a place to have lunch. These are always the best finds. Service was great and the ravioli was amazing. I absolutely recommend.
Maxi Haugh
My wife and I shared a 12" "The Heap" pizza while she was in the hospital. They were very quick making our hand tossed crust pizza. It was Delicious, just the right amount of sauce. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Rob Welcher
This place is fantastic. Get your pizza fix here.
Chrysti Kendrick
The food is fresh and delicious! My kids love the personal pizzas with cinnamon bread on the side. Always a hit with our whole family.
Bob Mac
This is truly a hidden gem downtown, I’ve never had anything bad to say! The food and service is phenomenal and the jalapeño margaritas and sangria are out of this world! as for the food oh my gosh! amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Joey’S Famous Meatballs, Pizzas, Colossal Meat Pizza, The Heap Pizza
Service Excellence Meets Kitchen Shortcomings
My recent visit to Joey's Pizzeria was a study in contrasts - exceptional service overshadowed by disappointing kitchen management.
Outstanding Service
Malik deserves special recognition for his exemplary service throughout our visit. His attentiveness was remarkable, consistently checking on our table without being intrusive. He demonstrated genuine care for our dining experience, promptly addressing every request with professionalism and a friendly demeanor. Malik's service alone elevated what could have been a frustrating evening.
Kitchen Management Concerns
Unfortunately, the kitchen's performance didn't match the front-of-house excellence. My anticipation for their Alfredo pasta was met with disappointment when I learned they were completely out of Alfredo sauce - and this was an hour and a half before closing time. Running out of such a fundamental sauce with significant service hours remaining suggests serious gaps in inventory management and shift preparation. For a restaurant to deplete basic ingredients this early in their operating day speaks to inadequate planning and forecasting. Aside from that this chicken bacon ranch pizza was delicious and the garlic bread with cheese and pepperoni was tasty.
The mismatch between service quality and kitchen preparedness was stark - while Malik provided five-star service, the kitchen's inability to maintain basic ingredients significantly detracted from the overall experience.
Practical Recommendations
Call ahead: I strongly recommend phoning before your visit to confirm availability of specific menu items, especially if you have your heart set on a particular dish.
Budget awareness: Be prepared for additional charges on individual ingredients and modifications, which can add up quickly.
Joey's Pizzeria has the foundation for excellence, particularly in their service staff. However, management needs to address their inventory and preparation processes to ensure the kitchen matches the quality Malik and his colleagues provide. Until these operational issues are resolved, your dining experience may depend largely on what happens to be available that day.
The staff was very friendly, and the food came out quickly. I ordered some meatballs and a pizza. While the food wasn't quite as good as I had hoped, it was still a decent meal. It was a holiday, which may explain why the service wasn’t quite up to expectations. Overall, it was a good experience.
On Friday May 30 my wife and I went to Joey’s for lunch. When the server approached us to take our order my wife told her she has a gluten issue. She asked if the salads were gluten free. We should have known and should have left because the server told her very sarcastically and with a smirk we can just leave the croutons off the salad. My wife and I both noticed her attitude. My wife got a salad and that was the only thing she ate away from our house yesterday. We had dinner home. Today my wife has been in constant pain from a gluten exposure. She knows what happens when she has food with gluten. In my opinion from the sarcastic attitude our server had and the smirk on her face the server either knew the salad was not gluten free or she put something on the salad knowing it was gluten. Beware if you have a gluten issue I would not eat at Joey’s
On a busy playoff night in Thunder Alley we found such a warm , welcoming atmosphere for the family, and the pizzas were the best! And gelato to top it off.
Great pizza, great vibes, excellent service
10/10 will be eating again
Pizza was outstanding very enjoyable.
Nice place! Our server was amazing, food really good ! Loved the atmosphere
The Pizza was more dough than anything else, barely any sauce, the cheese was not stringy service was good.
Delicious!!😋 I am impressed. My husband and I set out to find a good pizzeria, and we were successful. The pizza sauce has great flavor, many toppings to choose from, and the crust… not the kind of crust you just throw out. New favorite here!
Amazing food and the staff are absolutely incredible.
Restaurantji Recommends
Small unassuming hole in the wall place. I was walking and looking for a place to have lunch. These are always the best finds. Service was great and the ravioli was amazing. I absolutely recommend.
My wife and I shared a 12" "The Heap" pizza while she was in the hospital. They were very quick making our hand tossed crust pizza. It was Delicious, just the right amount of sauce. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
This place is fantastic. Get your pizza fix here.
The food is fresh and delicious! My kids love the personal pizzas with cinnamon bread on the side. Always a hit with our whole family.
This is truly a hidden gem downtown, I’ve never had anything bad to say! The food and service is phenomenal and the jalapeño margaritas and sangria are out of this world! as for the food oh my gosh! amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Joey’S Famous Meatballs, Pizzas, Colossal Meat Pizza, The Heap Pizza
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