Ordered an online order from home went to kfc and they told us to wait in the parking lot and they’d bring us our food. We waited 30 minutes and they’d brought us the wrong order and forgot about us again.
Karl Osborne
Would give negative stars if I could. Ordered food Saturday night. Went to store to pick up. Was ignored by the 1 employee in the store. Never received my food still waiting for a refund 3 days later. Keep getting told from 1-800 number that they are escalating my complaint up the chain. Starting to think there is no chain and never getting my money back. Was allegedly given the area managers number called 2 times no call back. Guess people don’t take pride in their job and the higher ups have no pride in the company or my complaint would joy of fallen on deaf ears. Guess I am just going to dispute the charge with my back. Since no ONE at KFC is going to issue my refund.
Dovitate
Came here the other week to get a specific bucket that we wanted (2 drumsticks, the rest thighs) and the people there did their absolute best to make the order with what they had. Came out with 3 drumsticks the rest thighs. Extremely satisfied with the service, and the workers themselves were incredibly friendly and funny. The breading was a tad soggy when I got home, but im sure that's not their fault at all as I had a 20 minute drive home.
Atmosphere: 5
Food: 4
Service: 5
Zahmarion Patterson
I placed my order ONLINE at the wrong location and so I had to drive 30 mins to nw23rd location where I placed the order. I called the location multiple times on the way there to let them know not to make my order just yet because I ordered at the wrong store and they never did answer the phone. Before I touched my order I asked if the manager that drives the blue charger if he could remake my order because I came a long way and I know it’s cold and he said he WILL NOT REMAKE my order because it is to much food to waste so he took the cold and soggy order back and told me to call KFC and get my money back because he wouldn’t give me a refund either!! This is absolutely unacceptable for a PAYING CUSTOMER TO RECEIVE SERVICE LIKE THIS AND TO JUST TAKE MY MONEY AND GIVE NOTHING IN RETURN and still don’t have my money or the food
Atmosphere: 1
Food: 1
Service: 1
Tim Turner
No chicken ready at 6:00 p.m. but very friendly and helpful and worked hard to get it done ✅
Atmosphere: 4
Food: 5
Service: 4
aaron V
Horrible. Oily, burnt, and old.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Alfaro
Went thru the drive. The person taking the order had a horrible attitude. Talked to the person ahead of me like they were dumb. I could hear it with my windows up. When it was my turned. The person talked to me the same way. Even my child asked me why they were mean. 😞 I left. Horrible horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
A Jones
Ordered on line, no chicken ready when arrived. Cooked fresh, got home to 7 legs and 5 misc pieces of chicken that breading was falling off. WORST KFC experience ever.!!!!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
Michael Hernandez
Wanted over 30 minutes for an 8 piece with 2 sides and 1 biscuit. Nobody was in the lobby but me. Everyone going through the drive thru seemed to get their order faster than mine for some reason.
Tyler Wynes
John and Jay had took care of my girlfriend and I while my visit at this kfc. They helped me with smile and enthusiasm! I will be coming back to this location more often! Thank you guys
Thank you! You guys so much. I really appreciate the patience you have with serving the surrounding area and love how you all work as a team to get everything done. Now I love KFC alot more than others and won't say your crispy is better than the Col. Harland Sanders but it was passable to serve the community well. We appreciate you Ron the new GM and the Crew for making our 23rd better than most. Again thank you and again congratulations on you alls success at KFC.
Vegetarian options: Coleslaw
Dietary restrictions: Cooked in Shortening with salt
Parking: There's 2 handicap parking at the front of the store.
Kid-friendliness: Kid friendly
Wheelchair accessibility: Very wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries, Tenders Flavor Meal, Gravy, Pot Pie Combo, Cole Slaw
David H.
Drive-thru for some original recipe tenders. The cashier dude was nice. The tenders were only partially breaded. I know you people are stereotypically lazy but I thought spooks are proud of their fried chicken. I know your mamas would be very disappointed if she saw the half-breaded tenders y'all servin'.
Food: 1
Service: 4
Oma Alv
Cook workers were outside smoking marihuana. Place smells like skunk. I left.
david England
Too expensive
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Charles Worthington
Not sure where all these negative reviews are coming from. I've been here at least a dozen times (drive-thru & online ordering pickup) and never once had an issue with anything or anyone. Compared to some of the other fast food venues in the area, this place is unbelievably quick and efficient.
Ordered an online order from home went to kfc and they told us to wait in the parking lot and they’d bring us our food. We waited 30 minutes and they’d brought us the wrong order and forgot about us again.
Would give negative stars if I could. Ordered food Saturday night. Went to store to pick up. Was ignored by the 1 employee in the store. Never received my food still waiting for a refund 3 days later. Keep getting told from 1-800 number that they are escalating my complaint up the chain. Starting to think there is no chain and never getting my money back. Was allegedly given the area managers number called 2 times no call back. Guess people don’t take pride in their job and the higher ups have no pride in the company or my complaint would joy of fallen on deaf ears. Guess I am just going to dispute the charge with my back. Since no ONE at KFC is going to issue my refund.
Came here the other week to get a specific bucket that we wanted (2 drumsticks, the rest thighs) and the people there did their absolute best to make the order with what they had. Came out with 3 drumsticks the rest thighs. Extremely satisfied with the service, and the workers themselves were incredibly friendly and funny. The breading was a tad soggy when I got home, but im sure that's not their fault at all as I had a 20 minute drive home.
Atmosphere: 5
Food: 4
Service: 5
I placed my order ONLINE at the wrong location and so I had to drive 30 mins to nw23rd location where I placed the order. I called the location multiple times on the way there to let them know not to make my order just yet because I ordered at the wrong store and they never did answer the phone. Before I touched my order I asked if the manager that drives the blue charger if he could remake my order because I came a long way and I know it’s cold and he said he WILL NOT REMAKE my order because it is to much food to waste so he took the cold and soggy order back and told me to call KFC and get my money back because he wouldn’t give me a refund either!! This is absolutely unacceptable for a PAYING CUSTOMER TO RECEIVE SERVICE LIKE THIS AND TO JUST TAKE MY MONEY AND GIVE NOTHING IN RETURN and still don’t have my money or the food
Atmosphere: 1
Food: 1
Service: 1
No chicken ready at 6:00 p.m. but very friendly and helpful and worked hard to get it done ✅
Atmosphere: 4
Food: 5
Service: 4
Horrible. Oily, burnt, and old.
Atmosphere: 1
Food: 1
Service: 1
Went thru the drive. The person taking the order had a horrible attitude. Talked to the person ahead of me like they were dumb. I could hear it with my windows up. When it was my turned. The person talked to me the same way. Even my child asked me why they were mean. 😞 I left. Horrible horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Ordered on line, no chicken ready when arrived. Cooked fresh, got home to 7 legs and 5 misc pieces of chicken that breading was falling off. WORST KFC experience ever.!!!!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
Wanted over 30 minutes for an 8 piece with 2 sides and 1 biscuit. Nobody was in the lobby but me. Everyone going through the drive thru seemed to get their order faster than mine for some reason.
John and Jay had took care of my girlfriend and I while my visit at this kfc. They helped me with smile and enthusiasm! I will be coming back to this location more often! Thank you guys
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thank you! You guys so much. I really appreciate the patience you have with serving the surrounding area and love how you all work as a team to get everything done. Now I love KFC alot more than others and won't say your crispy is better than the Col. Harland Sanders but it was passable to serve the community well. We appreciate you Ron the new GM and the Crew for making our 23rd better than most. Again thank you and again congratulations on you alls success at KFC.
Vegetarian options: Coleslaw
Dietary restrictions: Cooked in Shortening with salt
Parking: There's 2 handicap parking at the front of the store.
Kid-friendliness: Kid friendly
Wheelchair accessibility: Very wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries, Tenders Flavor Meal, Gravy, Pot Pie Combo, Cole Slaw
Drive-thru for some original recipe tenders. The cashier dude was nice. The tenders were only partially breaded. I know you people are stereotypically lazy but I thought spooks are proud of their fried chicken. I know your mamas would be very disappointed if she saw the half-breaded tenders y'all servin'.
Food: 1
Service: 4
Cook workers were outside smoking marihuana. Place smells like skunk.
I left.
Too expensive
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Not sure where all these negative reviews are coming from. I've been here at least a dozen times (drive-thru & online ordering pickup) and never once had an issue with anything or anyone. Compared to some of the other fast food venues in the area, this place is unbelievably quick and efficient.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Chicken, Mashed Potatoes & Gravy, Cole Slaw
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