Ordered delivery at 3:40 - 20 min later got a text saying there would be another 20 min wait for chicken. I replied I would wait. And again 20 min later texted that the breast I ordered would take yet another 20 minutes! Again I said okay. Then 10 min later a text saying they could get extra crispy quicker...and again I said okay and thanks. What I got delivered was not a breast but 2 thighs. An hour wait for something I did not order and could not eat.so I took it back and the manager did nothing but make the excuse they were busy. Indeed, busy chasing away customers. No wonder this store has gone downhill. Sad really.
Atmosphere: 1
Food: 2
Service: 1
Nicholas Edmond
Can't take any orders at 12:30 pm what's the point of even having a business or being open. This place is a joke.
Wellington Murphy
Customer service poor. Asked for a 2pc $5 meal deal and cashier was like its going to take minute... attitude sucked 😒 No thanks do better!
Atmosphere: 3
Food: 2
Service: 1
Rodney Burch
I bought a 12pc chicken only. For 29.dollars. they give me drumstick and Thighs. It was a mix peace. No wings and they gave me 1 chicken breast. It's very oily. Like they cooked it in old grease. They just need to close the place up. Because they are getting our money and giving us crap as food
Dakoda James
I’ve given it 3 tries. First horrible. Second was decent. This last time makes me question if I’ll ever eat at a KFC again. The nastiest, oldest food that could possibly ever be put in a bag. Do better. First pic one side. Second pic of how long it had been sitting in a puddle of oil.
Atmosphere: 1
Food: 1
Service: 2
Birdie Hoaks
To bad I can't give 0 stars. This place sucks. The staff including management are rude, the food is old and disgusting and the manager on duty is so rude I'd be ashamed to call him an employee.
Atmosphere: 1
Food: 1
Service: 1
Kirkwood
Ordered an online order from home went to kfc and they told us to wait in the parking lot and they’d bring us our food. We waited 30 minutes and they’d brought us the wrong order and forgot about us again.
Karl Osborne
Would give negative stars if I could. Ordered food Saturday night. Went to store to pick up. Was ignored by the 1 employee in the store. Never received my food still waiting for a refund 3 days later. Keep getting told from 1-800 number that they are escalating my complaint up the chain. Starting to think there is no chain and never getting my money back. Was allegedly given the area managers number called 2 times no call back. Guess people don’t take pride in their job and the higher ups have no pride in the company or my complaint would joy of fallen on deaf ears. Guess I am just going to dispute the charge with my back. Since no ONE at KFC is going to issue my refund.
Dovitate
Came here the other week to get a specific bucket that we wanted (2 drumsticks, the rest thighs) and the people there did their absolute best to make the order with what they had. Came out with 3 drumsticks the rest thighs. Extremely satisfied with the service, and the workers themselves were incredibly friendly and funny. The breading was a tad soggy when I got home, but im sure that's not their fault at all as I had a 20 minute drive home.
I placed my order ONLINE at the wrong location and so I had to drive 30 mins to nw23rd location where I placed the order. I called the location multiple times on the way there to let them know not to make my order just yet because I ordered at the wrong store and they never did answer the phone. Before I touched my order I asked if the manager that drives the blue charger if he could remake my order because I came a long way and I know it’s cold and he said he WILL NOT REMAKE my order because it is to much food to waste so he took the cold and soggy order back and told me to call KFC and get my money back because he wouldn’t give me a refund either!! This is absolutely unacceptable for a PAYING CUSTOMER TO RECEIVE SERVICE LIKE THIS AND TO JUST TAKE MY MONEY AND GIVE NOTHING IN RETURN and still don’t have my money or the food
Atmosphere: 1
Food: 1
Service: 1
Tim Turner
No chicken ready at 6:00 p.m. but very friendly and helpful and worked hard to get it done ✅
Atmosphere: 4
Food: 5
Service: 4
aaron V
Horrible. Oily, burnt, and old.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Alfaro
Went thru the drive. The person taking the order had a horrible attitude. Talked to the person ahead of me like they were dumb. I could hear it with my windows up. When it was my turned. The person talked to me the same way. Even my child asked me why they were mean. 😞 I left. Horrible horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
A Jones
Ordered on line, no chicken ready when arrived. Cooked fresh, got home to 7 legs and 5 misc pieces of chicken that breading was falling off. WORST KFC experience ever.!!!!!!!!!
Always love KFC since a kid.
Atmosphere: 3
Food: 4
Service: 3
Ordered delivery at 3:40 - 20 min later got a text saying there would be another 20 min wait for chicken. I replied I would wait. And again 20 min later texted that the breast I ordered would take yet another 20 minutes! Again I said okay. Then 10 min later a text saying they could get extra crispy quicker...and again I said okay and thanks. What I got delivered was not a breast but 2 thighs.
An hour wait for something I did not order and could not eat.so I took it back and the manager did nothing but make the excuse they were busy.
Indeed, busy chasing away customers. No wonder this store has gone downhill. Sad really.
Atmosphere: 1
Food: 2
Service: 1
Can't take any orders at 12:30 pm what's the point of even having a business or being open. This place is a joke.
Customer service poor. Asked for a 2pc $5 meal deal and cashier was like its going to take minute... attitude sucked 😒 No thanks do better!
Atmosphere: 3
Food: 2
Service: 1
I bought a 12pc chicken only. For 29.dollars. they give me drumstick and Thighs. It was a mix peace. No wings and they gave me 1 chicken breast. It's very oily. Like they cooked it in old grease. They just need to close the place up. Because they are getting our money and giving us crap as food
I’ve given it 3 tries. First horrible. Second was decent. This last time makes me question if I’ll ever eat at a KFC again. The nastiest, oldest food that could possibly ever be put in a bag. Do better. First pic one side. Second pic of how long it had been sitting in a puddle of oil.
Atmosphere: 1
Food: 1
Service: 2
To bad I can't give 0 stars. This place sucks. The staff including management are rude, the food is old and disgusting and the manager on duty is so rude I'd be ashamed to call him an employee.
Atmosphere: 1
Food: 1
Service: 1
Ordered an online order from home went to kfc and they told us to wait in the parking lot and they’d bring us our food. We waited 30 minutes and they’d brought us the wrong order and forgot about us again.
Would give negative stars if I could. Ordered food Saturday night. Went to store to pick up. Was ignored by the 1 employee in the store. Never received my food still waiting for a refund 3 days later. Keep getting told from 1-800 number that they are escalating my complaint up the chain. Starting to think there is no chain and never getting my money back. Was allegedly given the area managers number called 2 times no call back. Guess people don’t take pride in their job and the higher ups have no pride in the company or my complaint would joy of fallen on deaf ears. Guess I am just going to dispute the charge with my back. Since no ONE at KFC is going to issue my refund.
Came here the other week to get a specific bucket that we wanted (2 drumsticks, the rest thighs) and the people there did their absolute best to make the order with what they had. Came out with 3 drumsticks the rest thighs. Extremely satisfied with the service, and the workers themselves were incredibly friendly and funny. The breading was a tad soggy when I got home, but im sure that's not their fault at all as I had a 20 minute drive home.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I placed my order ONLINE at the wrong location and so I had to drive 30 mins to nw23rd location where I placed the order. I called the location multiple times on the way there to let them know not to make my order just yet because I ordered at the wrong store and they never did answer the phone. Before I touched my order I asked if the manager that drives the blue charger if he could remake my order because I came a long way and I know it’s cold and he said he WILL NOT REMAKE my order because it is to much food to waste so he took the cold and soggy order back and told me to call KFC and get my money back because he wouldn’t give me a refund either!! This is absolutely unacceptable for a PAYING CUSTOMER TO RECEIVE SERVICE LIKE THIS AND TO JUST TAKE MY MONEY AND GIVE NOTHING IN RETURN and still don’t have my money or the food
Atmosphere: 1
Food: 1
Service: 1
No chicken ready at 6:00 p.m. but very friendly and helpful and worked hard to get it done ✅
Atmosphere: 4
Food: 5
Service: 4
Horrible. Oily, burnt, and old.
Atmosphere: 1
Food: 1
Service: 1
Went thru the drive. The person taking the order had a horrible attitude. Talked to the person ahead of me like they were dumb. I could hear it with my windows up. When it was my turned. The person talked to me the same way. Even my child asked me why they were mean. 😞 I left. Horrible horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Ordered on line, no chicken ready when arrived. Cooked fresh, got home to 7 legs and 5 misc pieces of chicken that breading was falling off. WORST KFC experience ever.!!!!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
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