I had ordered one of the Tuesday deals online. It took 25 minutes after my 7 PM estimated time for them to bring out my food... And it was entirely the wrong order. I would have gone back in to have them fix it except that they had just informed everyone that all chicken would be a 40 minute wait!
Atmosphere: 3
Food: 2
Service: 1
Charles Collins
So I went to the location on 7617 southwestern. The guy was nice and everything until it comes to the ordering and I told him that I would like to have the two breast instead of how it comes or whatever he proceeded to tell me that it would be $.99 extra for me to change to two breasts so in total, it would be an extra two dollars for me to get the same thing that I got in the app which did not charge me anything extra then I forgot to order barbecue sauce and I asked the guy if I could get barbecue sauce and he said it would be $.40 extra and they did not accept credit cards And then said that he could not give it to me since I ordered an app which I think is stupid because I was willing to pay the extra charge to get the barbecue sauce, but your system does not allow him or he just did not want to give me the barbecue sauce and charge me the price if you want customers to continue to come to your locations you need to offer a way for them to be able to get what they’re wanting and if there’s gonna be a up charge, it needs to be the same in the app as it is in store and not different again I’m not sure when I’ll be back to this location or any other location of KFC just because of the kind of rudeness of the guy after I asked him for barbecue sauce and he proceeded to pretend like he was trying to get bring it in and he said the system wouldn’t let him I believe that but there needs to be a way for you to do that or accommodate your guest and not have them leave dissatisfied
Atmosphere: 2
Food: 5
Service: 2
Judy Armstrong
I went inside for my online order and they where super nice and everyone here made sure I had been helped
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Kathie Webb
The chicken I had here was freshly cooked, and very good.
buck lau
Arrived at 10:40pm, establishment closes at 11. No answer for drive thru, door locked, placed closed early.
Atmosphere: 1
Food: 1
Service: 1
Davi B
Ordered food through Uber eats. The sandwich was cold and soggy and tasted weird. The pie poppers were fridge cold. The famous bowl was hot so I know it wasn't just waiting on the driver to get here.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Crespin
Worst experience paid for a 4 piece legs and thigh meal and got a 3 piece old burnt tenders even had to wait for 20mins to get the wrong order terrible experience never again don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Josefina Murillo
Very good food
Atmosphere: 5
Food: 5
Service: 5
Melba McAnear
Great food & quick service. Nice hot & off we go. I LOVE KFC!
Atmosphere: 5
Food: 5
Luz Robles
Very bad service , family pack I paid 16 piz And the put 12 piz , mashed potato, no gravy, all mushed with gravy , all biscuits old hard . All employees look like mad 😠 no empathy no respect to the Costomer, How can they hire people like that, the company will know? I'm referring to the owner. I will never buy there again. I'd rather eat my beans with tortillas than give away my money for crap 💩
The customer service Was excellent. I had to wait a few minutes for my fries to be cooked fresh, but that’s OK. I appreciate it that he communicated with me why I was waiting. Everything was fresh! I will be returning
Atmosphere: 5
Food: 5
Service: 5
luke ince
Lied in drive thru. Ordered all dark meat and was told okay. Get the food and it was all white meat. Went back through drive thru and they said they have no dark meat. Stole the money by point blank lying about our order.
Atmosphere: 1
Food: 1
Service: 1
Manuel Rivas
Very bad customer service. They didn't give me my chicken, they gave me an incomplete one. It's not fair. I paid for it and they didn't give it to me. I didn't go for it anymore. I live 40 minutes away. I don't recommend it. Besides, they're racist.
Atmosphere: 1
Food: 1
Service: 1
Nina Marsh
They are just great in the food and the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Kali Toahty
Staff is nice! Food was made fast! And it was hot too!
I had ordered one of the Tuesday deals online. It took 25 minutes after my 7 PM estimated time for them to bring out my food... And it was entirely the wrong order. I would have gone back in to have them fix it except that they had just informed everyone that all chicken would be a 40 minute wait!
Atmosphere: 3
Food: 2
Service: 1
So I went to the location on 7617 southwestern. The guy was nice and everything until it comes to the ordering and I told him that I would like to have the two breast instead of how it comes or whatever he proceeded to tell me that it would be $.99 extra for me to change to two breasts so in total, it would be an extra two dollars for me to get the same thing that I got in the app which did not charge me anything extra then I forgot to order barbecue sauce and I asked the guy if I could get barbecue sauce and he said it would be $.40 extra and they did not accept credit cards And then said that he could not give it to me since I ordered an app which I think is stupid because I was willing to pay the extra charge to get the barbecue sauce, but your system does not allow him or he just did not want to give me the barbecue sauce and charge me the price if you want customers to continue to come to your locations you need to offer a way for them to be able to get what they’re wanting and if there’s gonna be a up charge, it needs to be the same in the app as it is in store and not different again I’m not sure when I’ll be back to this location or any other location of KFC just because of the kind of rudeness of the guy after I asked him for barbecue sauce and he proceeded to pretend like he was trying to get bring it in and he said the system wouldn’t let him I believe that but there needs to be a way for you to do that or accommodate your guest and not have them leave dissatisfied
Atmosphere: 2
Food: 5
Service: 2
I went inside for my online order and they where super nice and everyone here made sure I had been helped
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
The chicken I had here was freshly cooked, and very good.
Arrived at 10:40pm, establishment closes at 11. No answer for drive thru, door locked, placed closed early.
Atmosphere: 1
Food: 1
Service: 1
Ordered food through Uber eats. The sandwich was cold and soggy and tasted weird. The pie poppers were fridge cold. The famous bowl was hot so I know it wasn't just waiting on the driver to get here.
Atmosphere: 1
Food: 1
Service: 1
Worst experience paid for a 4 piece legs and thigh meal and got a 3 piece old burnt tenders even had to wait for 20mins to get the wrong order terrible experience never again don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Very good food
Atmosphere: 5
Food: 5
Service: 5
Great food & quick service. Nice hot & off we go. I LOVE KFC!
Atmosphere: 5
Food: 5
Very bad service , family pack I paid 16 piz
And the put 12 piz , mashed potato, no gravy, all mushed with gravy , all biscuits old hard .
All employees look like mad 😠 no empathy no respect to the Costomer, How can they hire people like that, the company will know? I'm referring to the owner. I will never buy there again. I'd rather eat my beans with tortillas than give away my money for crap 💩
Restaurantji Recommends
The customer service Was excellent. I had to wait a few minutes for my fries to be cooked fresh, but that’s OK. I appreciate it that he communicated with me why I was waiting. Everything was fresh! I will be returning
Atmosphere: 5
Food: 5
Service: 5
Lied in drive thru. Ordered all dark meat and was told okay. Get the food and it was all white meat. Went back through drive thru and they said they have no dark meat. Stole the money by point blank lying about our order.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service. They didn't give me my chicken, they gave me an incomplete one. It's not fair. I paid for it and they didn't give it to me. I didn't go for it anymore. I live 40 minutes away. I don't recommend it. Besides, they're racist.
Atmosphere: 1
Food: 1
Service: 1
They are just great in the food and the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Staff is nice! Food was made fast! And it was hot too!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Chicken
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