I would say I love scooters, but this location is not the move. I found a gnat in my drink and the manager Karla did nothing about it nor was she kind. The customer service is never it.
Atmosphere: 1
Food: 1
Service: 1
Valeria Nunez
The employees are very nice, and everything we got looks great love and will keep coming back. They even put positive comments on our drinks love it would recommend this place 100%✨🥰
Atmosphere: 5
Food: 5
Service: 5
Amber Carlsen
Scooters is great! But the coffee I ordered didn’t taste good but that’s my fault thinking I knew how to make my own coffee concoctions 😂
Food: 5
Service: 5
M M
If I could give negative one thousand stars, I would. The employee is rude and sarcastic. She wouldn’t tell me her name. The food is terrible.
Atmosphere: 1
Food: 1
Service: 1
Joumana Asfour
Scooters used to be my favorite coffee shop because they had a reliable hot coffee for $1 and were willing to put in ice to help cool the heat of the coffee so I wouldn’t burn my tongue. They eventually changed the policy and increased the price, for which I assumed was for competition, to $4. I still committed because the hot coffee with a bit off ice was worth it.
Lo and behold, I have now found out they’ve changed their policy again. You can only order hot coffee OR cold brews. The fact that they’re unwilling to put a few pieces of ice into a hot coffee cup so that it doesn’t burn to hold or to drink is ridiculous. Their solution is to give a cup of ice and a hot brewed coffee - which, burned me when I attempted to fix it myself in my car in the road. Ridiculous. Completely hazardous policy.
In addition, they don’t even share this to the customer over the drive in. They just simply hand you an ice brewed coffee - which everyone knows is higher concentration in caffeine and has a different taste to hot brewed coffee. Their employees are undertrained and argue over the new policy which was not publically made, and has no logical soundings. The fact their employees will stand and argue instead of explaining any of this is even more undesirable of an experience. It also is NOT a warmed coffee which is what people want.
It’s clear that scooters has sold out for profit and no longer cares about individuals ordering or their employees who they are subjecting to arguments because of bad policies and undertraining. It’s embarrassing scooters.
I will no longer be coming to scooters and advising all the people I know to stop because honestly - there are much better local coffee spots in the city that treat people better
Atmosphere: 1
Food: 1
Service: 1
Malizza Miller
Asked for ice coffee with a splash of half and half….all I got was a cup off milk with sugar free syrup. STARBUCKS is better quality and listening g to what customer wants.
Atmosphere: 3
Food: 1
Service: 3
Yvonne Gurski
Coffee had floaties in it. Not appetizing. And overpriced.
Instantly turned off by the server’s attitude at the drive thru. Never been here before. We weren’t doing anything but looking at the menu, no one behind us. And the server rudely comes over the comes asking us if we’re ready to order. It was in her tone. We told her we were still looking and then not even sixty seconds went by and she came back over asking if we needed help deciding. Same tone. Again, no one else behind us. So I asked her if she was in a rush and she responds just repeating what she said. We explained that we just needed some time, we’d never been there before. Then she doesn’t respond. And we decided to just leave. To which she did not respond. We clearly weren’t wanted there. Funny how much can be said in just a person’s tone. But she said it all. Extremely unpleasant and will just swing on over to Starbucks instead.
Service: 1
Hayley
Oh my god. I just placed a mobile order which was $30 for 3 coffees, and I was happy to pay because I remember really liking scooters. I also got pretzel snackers which I had never tried before. I got a nitro cold brew and it no joke tasted like the Ohio river. Absolutely horrible. I included a picture of it because why on earth does it look like that, the cold foam won’t mix with the coffee at all it just stays separated 😭 the pretzel snackers are also so so so bad, literal rocks so hard to bite and chew and look nothing like the picture. Guys I’m so sad actually. They also didn’t give us straws btw
Atmosphere: 3
Food: 1
Service: 4
Gladys Anifowose
Ok coffee was lukewarm and tasted like water no flavor
Atmosphere: 5
Food: 1
Service: 5
La'Toya D.R.
Just a typical scooter's and I enjoyed my iced caramelicious coffee drink. I had no complaints whatsoever. It was near my VA Appointment location and it was just what I needed. ☕
I would say I love scooters, but this location is not the move. I found a gnat in my drink and the manager Karla did nothing about it nor was she kind. The customer service is never it.
Atmosphere: 1
Food: 1
Service: 1
The employees are very nice, and everything we got looks great love and will keep coming back. They even put positive comments on our drinks love it would recommend this place 100%✨🥰
Atmosphere: 5
Food: 5
Service: 5
Scooters is great! But the coffee I ordered didn’t taste good but that’s my fault thinking I knew how to make my own coffee concoctions 😂
Food: 5
Service: 5
If I could give negative one thousand stars, I would. The employee is rude and sarcastic. She wouldn’t tell me her name. The food is terrible.
Atmosphere: 1
Food: 1
Service: 1
Scooters used to be my favorite coffee shop because they had a reliable hot coffee for $1 and were willing to put in ice to help cool the heat of the coffee so I wouldn’t burn my tongue. They eventually changed the policy and increased the price, for which I assumed was for competition, to $4. I still committed because the hot coffee with a bit off ice was worth it.
Lo and behold, I have now found out they’ve changed their policy again. You can only order hot coffee OR cold brews. The fact that they’re unwilling to put a few pieces of ice into a hot coffee cup so that it doesn’t burn to hold or to drink is ridiculous. Their solution is to give a cup of ice and a hot brewed coffee - which, burned me when I attempted to fix it myself in my car in the road. Ridiculous. Completely hazardous policy.
In addition, they don’t even share this to the customer over the drive in. They just simply hand you an ice brewed coffee - which everyone knows is higher concentration in caffeine and has a different taste to hot brewed coffee. Their employees are undertrained and argue over the new policy which was not publically made, and has no logical soundings. The fact their employees will stand and argue instead of explaining any of this is even more undesirable of an experience. It also is NOT a warmed coffee which is what people want.
It’s clear that scooters has sold out for profit and no longer cares about individuals ordering or their employees who they are subjecting to arguments because of bad policies and undertraining. It’s embarrassing scooters.
I will no longer be coming to scooters and advising all the people I know to stop because honestly - there are much better local coffee spots in the city that treat people better
Atmosphere: 1
Food: 1
Service: 1
Asked for ice coffee with a splash of half and half….all I got was a cup off milk with sugar free syrup. STARBUCKS is better quality and listening g to what customer wants.
Atmosphere: 3
Food: 1
Service: 3
Coffee had floaties in it. Not appetizing. And overpriced.
Food: 2
Service: 2
Great coffee.
Food: 5
Service: 5
Our favorite coffee shop
Atmosphere: 5
Food: 5
Service: 5
This evidently was just a drive thru
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
I love scooters.
Atmosphere: 4
Food: 4
Service: 5
Instantly turned off by the server’s attitude at the drive thru. Never been here before. We weren’t doing anything but looking at the menu, no one behind us. And the server rudely comes over the comes asking us if we’re ready to order. It was in her tone. We told her we were still looking and then not even sixty seconds went by and she came back over asking if we needed help deciding. Same tone. Again, no one else behind us. So I asked her if she was in a rush and she responds just repeating what she said. We explained that we just needed some time, we’d never been there before. Then she doesn’t respond. And we decided to just leave. To which she did not respond. We clearly weren’t wanted there. Funny how much can be said in just a person’s tone. But she said it all. Extremely unpleasant and will just swing on over to Starbucks instead.
Service: 1
Oh my god. I just placed a mobile order which was $30 for 3 coffees, and I was happy to pay because I remember really liking scooters. I also got pretzel snackers which I had never tried before. I got a nitro cold brew and it no joke tasted like the Ohio river. Absolutely horrible. I included a picture of it because why on earth does it look like that, the cold foam won’t mix with the coffee at all it just stays separated 😭 the pretzel snackers are also so so so bad, literal rocks so hard to bite and chew and look nothing like the picture. Guys I’m so sad actually. They also didn’t give us straws btw
Atmosphere: 3
Food: 1
Service: 4
Ok coffee was lukewarm and tasted like water no flavor
Atmosphere: 5
Food: 1
Service: 5
Just a typical scooter's and I enjoyed my iced caramelicious coffee drink. I had no complaints whatsoever. It was near my VA Appointment location and it was just what I needed. ☕
Atmosphere: 4
Food: 4
Service: 4
Loading...