The pizza was so greasy you couldn't pick it up . Yes they where busy but dose not give a reason to be rude to guests especially cussing in front of my kids .. and on top of the rudeness we got it for dine in and they boxed it to go ...
Atmosphere: 1
Food: 1
Service: 1
Brittney Litle
I rarely get Pizza Hut and when I do, they can’t ever have it ready at a reasonable time. Tonight, we ordered pizza 30 minutes ahead of time and the app said it would be ready in 13 minutes. We showed up within 20 minutes and still had to wait 10 minutes. We didn’t get a sorry or anything to make it right. My husband pulled around to the front, so I could go in and speak with someone. When he brought out the food I said something about it taking much longer and he said “You’re lucky you didn’t get them later.” Again, no apologies. We won’t be back to the one in Shawnee!
Atmosphere: 1
Food: 2
Service: 1
Kevin Huffman
I have been ordering from this establishment for over a year. I have went up there a few times to pick up my food however. Out of probably a good 2 dozen times or so I've only had a issue once. I do tip well and that may have a influence but even when they are not tipped they do a excellent job. My food is always as expected and perfect. My wings are never over done, my cheesy bread is never burnt or under cooked, my pizza is always hot and cooked perfectly. Thank you for helping me get through my daily life and being an establishment our community can be proud of! I love how fresh my food is every time!
Atmosphere: 5
Food: 5
Service: 4
Jackie Skalla
Hot pizza and friendly
Parking: Sometimes it's hard finding a parking spot
Ordered a My Hut Box on 7/2/24 which consisted of a Create Your Own Personal Pan Pizza with a side. They had several side choices & I chose Breaded Honey BBQ Boneless Wings for my side choice. I had never tried their boneless wings before & they were just ok. My entire lunch was 7.69 which included tax. The food was hot & ready when I placed my order on the Pizza Hut App.
I've eaten at this location both inside & to go orders & it's consistently pretty good. I live over 20 minutes away & the pizza is hot & fresh. Our family will continue to order from this location in the future.
Atmosphere: 5
Food: 4
Service: 5
Fabor Orosco
Great food! Staff both taking my order and at the pick-up window were extremely nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Paula Adams
I got a personal pan pizza with medium boneless chicken wing. They were delicious. The food tasted very fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Cheese Sticks, Breadsticks, Bone-In Mild, Buffalo Chicken Pizza, Marinara, Personal Pan Pizza, Pepperoni Pizza
Brenda Dye
Took over an hour to get pizza due to sending to wrong address. Pizza was ordered for work address but sent to home address
Stephen Buckner
Our server was shy and spoke very quietly. However, she was excellent and very attentive. I really felt very important by her and the rest of the staff. Great location.
Got a Supreme Pizza and some boneless Chicken Wings for the NBA PLAYOFFS. Food was great and staff was very friendly. They even brought my food out to me as I had my dog in the truck .
Atmosphere: 5
Food: 5
Service: 5
Annie Wackerly
Pizza was cold and nasty by the time it got here it was at close so couldn't get ahold of anyone
Atmosphere: 1
Food: 1
Service: 1
Mary Giesbrecht
Very grumpy peopleDirty tables and benchesDidn't give me what I ordered plus the wings where RAW!!!NEVER EVER GONNA TRU THIS PLACE AGAIN!!
Atmosphere: 1
Food: 1
Service: 1
Marianne Cook
Well that's the last time I order from pizza hut in Shawnee. IOrdered an extra large 1/2 and 1/2 pizza to feed the 3 of us. I was told it'd be about 30 min and it took over an hr and we r not but about maybe 10 min away at most. Then we finally get it and was luke warm and limp as tho it had been left to just sit I'm sorry idc for sweet tomato sauce. Looked like a really cheap pizza. Not worth the 26.00 I paid for it. If we had a car I would have taken it back and raised hell.
Devon Washburn
The past 3 pickup orders I’ve had from this location have had issues. All 3 times the pizza has been dry and over cooked. All 3 times I’ve arrived at the time the app told me and my order is never done and I have to continue to wait. Also, this past time I put in for an Alfredo pasta. Apparently they didn’t try to cook the pasta until I arrived and then found out all the Alfredo in the building was frozen so they had to give me a different kind of pasta. There was no comps or any discussion of a discount to try to make it right. Very disappointed.
The pizza was so greasy you couldn't pick it up . Yes they where busy but dose not give a reason to be rude to guests especially cussing in front of my kids .. and on top of the rudeness we got it for dine in and they boxed it to go ...
Atmosphere: 1
Food: 1
Service: 1
I rarely get Pizza Hut and when I do, they can’t ever have it ready at a reasonable time. Tonight, we ordered pizza 30 minutes ahead of time and the app said it would be ready in 13 minutes.
We showed up within 20 minutes and still had to wait 10 minutes. We didn’t get a sorry or anything to make it right. My husband pulled around to the front, so I could go in and speak with someone. When he brought out the food I said something about it taking much longer and he said “You’re lucky you didn’t get them later.” Again, no apologies. We won’t be back to the one in Shawnee!
Atmosphere: 1
Food: 2
Service: 1
I have been ordering from this establishment for over a year. I have went up there a few times to pick up my food however. Out of probably a good 2 dozen times or so I've only had a issue once. I do tip well and that may have a influence but even when they are not tipped they do a excellent job. My food is always as expected and perfect. My wings are never over done, my cheesy bread is never burnt or under cooked, my pizza is always hot and cooked perfectly. Thank you for helping me get through my daily life and being an establishment our community can be proud of! I love how fresh my food is every time!
Atmosphere: 5
Food: 5
Service: 4
Hot pizza and friendly
Parking: Sometimes it's hard finding a parking spot
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Breadsticks, Pepperoni Pizza
I like how they have TV's in there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Pepperoni Pizza
Ordered a My Hut Box on 7/2/24 which consisted of a Create Your Own Personal Pan Pizza with a side. They had several side choices & I chose Breaded Honey BBQ Boneless Wings for my side choice. I had never tried their boneless wings before & they were just ok. My entire lunch was 7.69 which included tax. The food was hot & ready when I placed my order on the Pizza Hut App.
I've eaten at this location both inside & to go orders & it's consistently pretty good. I live over 20 minutes away & the pizza is hot & fresh. Our family will continue to order from this location in the future.
Atmosphere: 5
Food: 4
Service: 5
Great food! Staff both taking my order and at the pick-up window were extremely nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
I got a personal pan pizza with medium boneless chicken wing. They were delicious. The food tasted very fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Cheese Sticks, Breadsticks, Bone-In Mild, Buffalo Chicken Pizza, Marinara, Personal Pan Pizza, Pepperoni Pizza
Took over an hour to get pizza due to sending to wrong address. Pizza was ordered for work address but sent to home address
Our server was shy and spoke very quietly. However, she was excellent and very attentive. I really felt very important by her and the rest of the staff. Great location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got a Supreme Pizza and some boneless Chicken Wings for the NBA PLAYOFFS. Food was great and staff was very friendly. They even brought my food out to me as I had my dog in the truck .
Atmosphere: 5
Food: 5
Service: 5
Pizza was cold and nasty by the time it got here it was at close so couldn't get ahold of anyone
Atmosphere: 1
Food: 1
Service: 1
Very grumpy peopleDirty tables and benchesDidn't give me what I ordered plus the wings where RAW!!!NEVER EVER GONNA TRU THIS PLACE AGAIN!!
Atmosphere: 1
Food: 1
Service: 1
Well that's the last time I order from pizza hut in Shawnee. IOrdered an extra large 1/2 and 1/2 pizza to feed the 3 of us. I was told it'd be about 30 min and it took over an hr and we r not but about maybe 10 min away at most. Then we finally get it and was luke warm and limp as tho it had been left to just sit I'm sorry idc for sweet tomato sauce. Looked like a really cheap pizza. Not worth the 26.00 I paid for it. If we had a car I would have taken it back and raised hell.
The past 3 pickup orders I’ve had from this location have had issues. All 3 times the pizza has been dry and over cooked. All 3 times I’ve arrived at the time the app told me and my order is never done and I have to continue to wait. Also, this past time I put in for an Alfredo pasta. Apparently they didn’t try to cook the pasta until I arrived and then found out all the Alfredo in the building was frozen so they had to give me a different kind of pasta. There was no comps or any discussion of a discount to try to make it right. Very disappointed.
Atmosphere: 4
Food: 2
Service: 3
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