Great American Cookies

We ordered a cookie cake for my daughter’s birthday. Schedule a time to pick it up the next day, order being placed over the phone. Drive from Enid to get it and they tell me they not only have not started on it, but won’t have it ready at all. Bad business. Disappointed birthday girl.

Service: 1

I ordered a Lilo and Stitch birthday cookie cake with bright girlie colors 2 weeks ago for my granddaughter. Went to pick it up and it was not ready, no big deal, went to dinner came back to the most hideous cookie cake that cost me $42. It had a single black palm tree and brown flip flops (I assume). Also no bright colors what so ever!!! NEVER EVER AGAIN!!!

Atmosphere: 1

Food: 1

Service: 1

Carly was great! Amazing service and very nice.

Atmosphere: 5

Food: 5

Service: 5

Employees here don’t know basic math. I ordered a double doozie and had a $5 coupon in my rewards and despite having a QR code and solid proof the guy kept telling me to pay $4.14 for the order. I said no, I have a reward I’m using I’m not paying for it. He said well it’s this after the coupon. No it isn’t lol keep lying buddy. I let him keep the cookie and will not be coming back.

Atmosphere: 1

Food: 4

Service: 1

I live out of town. Closest store is Stillwater. I order a day ahead to be picked up at 2 the next day. Call ahead 4 times before I leave to be sure they have the order…. No answer any of the times. Arrive at 1:55- worker says it’s not ready. It will just take 15 min to decorate. No worries! Things happen, you get busy... I understand. Needless to say, I’m writing this review after being here 45 minutes and she’s still in the back :/ They’ve been really nice about it and looked like they’d been busy. But still….a little frustrating.

I would give a zero if I could. I believe this is a scam. I do not live in Stillwater. I ordered a box of cookies to be delivered to another Stillwater business as a thank you gift. I received a text saying it wasn’t delivered. They charged my credit card $46 and didn’t give me a refund. I have called every day but always just get a message. I have left a message to call me that I would like the delivery or a refund. They haven’t returned my call or refunded my money. I will be reporting them to my credit card company. Buyer beware.

Atmosphere: 1

Food: 1

Service: 1

Ordered a cake for my son’s birthday to be picked up on a Friday at 2. Received a call at 2:03 on the Friday from an employee but missed It and assumed because I was late picking it up they were just calling to remind me. Show up to pick up cake and they inform me that they are out of chocolate chip cookie dough. I just can’t believe they waited until 2pm day of party to tell me this. How don’t not know in the morning or the night before you don’t have cookie dough. I requested a refund and managers number (no response). Thankfully, OKC cookie company location went above and beyond to get a cake made in an hour and here in time for party.

Service: 1

Ordered a cookie cake for my husband's birthday. Was ready for me when I arrived, exactly as I ordered, and tasted great. Thank you!

Atmosphere: 5

Food: 5

Service: 5

I live out of town and wanted a cookie cake for my son's 18th birthday. Trying to make it special since he's away from home for the first time. I called and spoke with someone about having it made and picking it up when I was in town. Placed the order online and paid for it, but there was no cookie cake when I arrived and no record of the order. I received a refund and then bought all the cookie slices they had ready to try to compensate (which cost more than a full cookie cake would have cost). It was frustrating and disappointing. Not sure I would risk ordering from them again without calling to confirm they receive my order.

I actually ordered a cookie cake through door dash as a surprise for my college kid. It took about an hour to arrive, but he said it was still a little warm and obviously just baked. The design was really cute. He and his roommates said it was really delicious!

Ordered a cookie cake, when I went to pick it up they said they never got the order and that their orders had been messing up all day. I was then told I would be refunded and that the manager would call me the next day. I ordered the cake Wednesday, to be picked up Thursday and it is now Monday. I am now waiting for the store to open so that I can call them and get my money back.

GREAT EXPERIENCE. Unfortunately they were short staffed but went above and beyond on the afternoon of 5/5/23 to make up for the wait. Amazing customer service!

I ordered a cookie cake to be ready by 12:30/1 today and when I went to go get my cookie cake they were closed. The girl I spoke with on the phone when ordering and designing it said nothing about them being close on Saturday, and the sign in the window states they should be open today 12-10pm. I have since tried calling 16 times just to make sure no one was there. I am now without a cake for a birthday celebration and absolutely do not recommend the stillwater Marble Slab/Great American Cookie location.

I ordered a cookie cake to be ready by 12:30/1 today and when I went to go get my cookie cake they were closed. The girl I spoke with on the phone when ordering and designing it said nothing about them being close on Saturday, and the sign in the window states they should be open today 12-10pm. I have since tried calling 16 times just to make sure no one was there. I am now without a cake for a birthday celebration and absolutely do not recommend the stillwater Marble Slab/Great American Cookie location.

I ordered a super cute cookie design online and when I got my cookie it was just writing. NOT AT ALL what I wanted or what I ordered. Just a plain cookie with plain writing, no design, no picture, I am incredibly disappointed and a bit embarrassed to have this cookie at the going away party. What is the point of ordering online if they don’t follow through on what you order??