Very disappointed. I ordered 2 orders of bread sticks and they left the seasoning off. The pizzas were not cut evenly at all. Our driver was good though.
Tim White
My grandma is a very elderly woman. The pizza came over an hour since it said the pizza was on the way, and about 45 minutes after it was due to arrive. We waited nearly two hours for her pizza from this place which is a 2 minute drive away. I took the pizza back untouched and politely asked for a refund. I didn't yell, use profanity, or any angry tone of voice. I said please can I have a refund because this pizza came very late. At first, the manager refused to refund the pizza, and then both the manager and delivery driver began to yell at me about how I didn't deserve a refund. I asked what would qualify me for a refund, and they didn't say. I stood my ground, and the manager said she was going to call her boss, then finally, I was able to get the refund for my grandma. This was the worst pizza hut experience of all time.
Atmosphere: 1
Food: 1
Service: 1
Timothy Winkler
Worst pizza place in Stillwater. Slow and burned. Wait times here exceed an hour and they aren't that busy.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
Éomer Éadig
I've been here a few times, and almost every time there's something wrong with my order. absolutely do not get any of their salads, they give you next to nothing. the last side salad I got I took out a kitchen scale and weighed it. it weighed 2.5 oz!!! that's almost nothing for $5. we also ordered a 16p wings and recieved 11 pieces? this is not the first time this has happened, they regularly try to short you. go somewhere else, this place is incredibly poorly managed.
Atmosphere: 2
Food: 1
Service: 2
Lucas Vasquez
Ordered several hours ahead, still had to wait 10 minutes upon arrival.
R Hernandez
Worst Pizza Hut Ever! Employee at 9:36pm on 3-20 was as rude as i have ever seen. SOS. Corporate reach out! We need some help here!
David Justis
This last visit was one of the worst experiences ever. I placed my order through the app and paid with ApplePay. Upon my arrival and giving the guy at the window my name, I then saw two declined transactions for $6.54 from Pizza Hut come through on my phone from my bank. The guy came back to the window and said that I owed him $6.54. I asked why, as I had already paid for my pizzas. He responded "I don't know, it just says that you still owe $6.54". I explained that that does not make any sense since I had purchased these through the app and the transaction already went through. I also indicated that I do not appreciate my card being run without my permission. He then insisted that I still owed money and would not get the pizzas that I had already paid for. To this I informed him that when I was in a week ago, I had been given a credit on my account for an incorrect order. Without even checking, he told me that there are no credits on this account and that I was going to pay him and could not have my order. I then asked to speak to a manager. He informed me that he was the only manager there at the time. I then asked if I needed to speak to corporate about this issue and he told me "we are a franchise so it doesn't matter". He was extremely abrasive, rude and aggressive. At this point I decided to pull out of the drive through and come in to discuss it further. After suffering his attitude even then and being interrupted as I tried to explain my situation again, he then let another employee step up and said "she will figure it out". At this point, he then walked over to the oven and started throwing things onto the cutting table. The other employee who was at the register, did not say a word (and I believe that she was present the week before) but then zeroed out the transaction and gave me my order. This male employee was the most unprofessional, rude, argumentative and aggressive person I have ever dealt with in any situation. It is difficult to enjoy a meal after being abused by an employee.
good food, but cannot seem to follow simple instructions on cutting the pizza the way my family prefers it. such a little thing, but none the less frustrating in its simplicity.
Vegetarian options: the fact that you can order a pizza how you want it makes it valuable to a vegetarian.....that is if they can manage to follow your instructions ?
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Breadsticks, Oven-Baked Cheesy Alfredo Pasta
Laleanna Buckholz
Don't waste your time! Order from a different location. Or somewhere else all together. I ordered two different pizzas they tried to say that I canceled one and they delivered one and then argued with me on the phone when I told them I never received anything at all.
Atmosphere: 1
Food: 1
Service: 1
Dustin Gibson
Made a last minute huge order for the staff and most everything was in point. They missed delivering some wings but everyone was happy with the outcome. Great variety and great taste. Thank you.
Vegetarian options: The 2 veggie pizzas were devoured by the team faster than I expected.
Very disappointed. I ordered 2 orders of bread sticks and they left the seasoning off. The pizzas were not cut evenly at all. Our driver was good though.
My grandma is a very elderly woman. The pizza came over an hour since it said the pizza was on the way, and about 45 minutes after it was due to arrive. We waited nearly two hours for her pizza from this place which is a 2 minute drive away. I took the pizza back untouched and politely asked for a refund. I didn't yell, use profanity, or any angry tone of voice. I said please can I have a refund because this pizza came very late. At first, the manager refused to refund the pizza, and then both the manager and delivery driver began to yell at me about how I didn't deserve a refund. I asked what would qualify me for a refund, and they didn't say. I stood my ground, and the manager said she was going to call her boss, then finally, I was able to get the refund for my grandma. This was the worst pizza hut experience of all time.
Atmosphere: 1
Food: 1
Service: 1
Worst pizza place in Stillwater. Slow and burned. Wait times here exceed an hour and they aren't that busy.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
I've been here a few times, and almost every time there's something wrong with my order. absolutely do not get any of their salads, they give you next to nothing. the last side salad I got I took out a kitchen scale and weighed it. it weighed 2.5 oz!!! that's almost nothing for $5. we also ordered a 16p wings and recieved 11 pieces? this is not the first time this has happened, they regularly try to short you. go somewhere else, this place is incredibly poorly managed.
Atmosphere: 2
Food: 1
Service: 2
Ordered several hours ahead, still had to wait 10 minutes upon arrival.
Worst Pizza Hut Ever! Employee at 9:36pm on 3-20 was as rude as i have ever seen. SOS. Corporate reach out! We need some help here!
This last visit was one of the worst experiences ever. I placed my order through the app and paid with ApplePay. Upon my arrival and giving the guy at the window my name, I then saw two declined transactions for $6.54 from Pizza Hut come through on my phone from my bank. The guy came back to the window and said that I owed him $6.54. I asked why, as I had already paid for my pizzas. He responded "I don't know, it just says that you still owe $6.54". I explained that that does not make any sense since I had purchased these through the app and the transaction already went through. I also indicated that I do not appreciate my card being run without my permission. He then insisted that I still owed money and would not get the pizzas that I had already paid for. To this I informed him that when I was in a week ago, I had been given a credit on my account for an incorrect order. Without even checking, he told me that there are no credits on this account and that I was going to pay him and could not have my order. I then asked to speak to a manager. He informed me that he was the only manager there at the time. I then asked if I needed to speak to corporate about this issue and he told me "we are a franchise so it doesn't matter". He was extremely abrasive, rude and aggressive. At this point I decided to pull out of the drive through and come in to discuss it further. After suffering his attitude even then and being interrupted as I tried to explain my situation again, he then let another employee step up and said "she will figure it out". At this point, he then walked over to the oven and started throwing things onto the cutting table. The other employee who was at the register, did not say a word (and I believe that she was present the week before) but then zeroed out the transaction and gave me my order. This male employee was the most unprofessional, rude, argumentative and aggressive person I have ever dealt with in any situation. It is difficult to enjoy a meal after being abused by an employee.
Atmosphere: 1
Food: 2
Service: 1
Our food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Breadsticks, Meat Lovers Melt
App is annoying. If I'm logged in to my account why did it open up with me having to input my address like I'm new to the app.
Vegetarian options: The 2 veggie pizzas were devoured by the team faster than I expected.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks, Cheese Pizza, Supreme Pizza, Breaded Boneless Wings
It's fine. Exactly what you expecting for a pizza chain.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheese Pizza
Restaurantji Recommends
good food, but cannot seem to follow simple instructions on cutting the pizza the way my family prefers it. such a little thing, but none the less frustrating in its simplicity.
Vegetarian options: the fact that you can order a pizza how you want it makes it valuable to a vegetarian.....that is if they can manage to follow your instructions ?
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Breadsticks, Oven-Baked Cheesy Alfredo Pasta
Don't waste your time! Order from a different location. Or somewhere else all together. I ordered two different pizzas they tried to say that I canceled one and they delivered one and then argued with me on the phone when I told them I never received anything at all.
Atmosphere: 1
Food: 1
Service: 1
Made a last minute huge order for the staff and most everything was in point. They missed delivering some wings but everyone was happy with the outcome. Great variety and great taste. Thank you.
Vegetarian options: The 2 veggie pizzas were devoured by the team faster than I expected.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Sticks, Cheese Pizza, Supreme Pizza, Breaded Boneless Wings
Good place
Atmosphere: 5
Food: 5
Service: 5
Good cooking
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