Worst Pizza Hut Ever! Employee at 9:36pm on 3-20 was as rude as i have ever seen. SOS. Corporate reach out! We need some help here!
David Justis
This last visit was one of the worst experiences ever. I placed my order through the app and paid with ApplePay. Upon my arrival and giving the guy at the window my name, I then saw two declined transactions for $6.54 from Pizza Hut come through on my phone from my bank. The guy came back to the window and said that I owed him $6.54. I asked why, as I had already paid for my pizzas. He responded "I don't know, it just says that you still owe $6.54". I explained that that does not make any sense since I had purchased these through the app and the transaction already went through. I also indicated that I do not appreciate my card being run without my permission. He then insisted that I still owed money and would not get the pizzas that I had already paid for. To this I informed him that when I was in a week ago, I had been given a credit on my account for an incorrect order. Without even checking, he told me that there are no credits on this account and that I was going to pay him and could not have my order. I then asked to speak to a manager. He informed me that he was the only manager there at the time. I then asked if I needed to speak to corporate about this issue and he told me "we are a franchise so it doesn't matter". He was extremely abrasive, rude and aggressive. At this point I decided to pull out of the drive through and come in to discuss it further. After suffering his attitude even then and being interrupted as I tried to explain my situation again, he then let another employee step up and said "she will figure it out". At this point, he then walked over to the oven and started throwing things onto the cutting table. The other employee who was at the register, did not say a word (and I believe that she was present the week before) but then zeroed out the transaction and gave me my order. This male employee was the most unprofessional, rude, argumentative and aggressive person I have ever dealt with in any situation. It is difficult to enjoy a meal after being abused by an employee.
It's fine. Exactly what you expecting for a pizza chain.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheese Pizza
Ron and Heather Wallace
good food, but cannot seem to follow simple instructions on cutting the pizza the way my family prefers it. such a little thing, but none the less frustrating in its simplicity.
Vegetarian options: the fact that you can order a pizza how you want it makes it valuable to a vegetarian.....that is if they can manage to follow your instructions ?
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Breadsticks, Oven-Baked Cheesy Alfredo Pasta
Laleanna Buckholz
Don't waste your time! Order from a different location. Or somewhere else all together. I ordered two different pizzas they tried to say that I canceled one and they delivered one and then argued with me on the phone when I told them I never received anything at all.
Atmosphere: 1
Food: 1
Service: 1
Dustin Gibson
Made a last minute huge order for the staff and most everything was in point. They missed delivering some wings but everyone was happy with the outcome. Great variety and great taste. Thank you.
Vegetarian options: The 2 veggie pizzas were devoured by the team faster than I expected.
Food is not even in the oven yet when your carryout ready time has already past. Dominos is way better with order tracking, pizza huts is a joke and will have you sitting and waiting for no reason. Going back to dominos.
Atmosphere: 2
Food: 4
Service: 2
Stephen Sanders
GM helped me, pretty close to closing time and he was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel, Diced Roma Tomatoes
S B
So good. Very yummy. Meat pizza makes my tummy happy. Would recommend to friends. Am satisfied. Breadsticks have a good seasoning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
T. M.
So good. Very yummy. Meat pizza makes my tummy happy. Would recommend to friends. Am satisfied. Breadsticks have a good seasoning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
stressed
So good. Very yummy. Meat pizza makes my tummy happy. Would recommend to friends. Am satisfied. Breadsticks have a good seasoning.
Worst Pizza Hut Ever! Employee at 9:36pm on 3-20 was as rude as i have ever seen. SOS. Corporate reach out! We need some help here!
This last visit was one of the worst experiences ever. I placed my order through the app and paid with ApplePay. Upon my arrival and giving the guy at the window my name, I then saw two declined transactions for $6.54 from Pizza Hut come through on my phone from my bank. The guy came back to the window and said that I owed him $6.54. I asked why, as I had already paid for my pizzas. He responded "I don't know, it just says that you still owe $6.54". I explained that that does not make any sense since I had purchased these through the app and the transaction already went through. I also indicated that I do not appreciate my card being run without my permission. He then insisted that I still owed money and would not get the pizzas that I had already paid for. To this I informed him that when I was in a week ago, I had been given a credit on my account for an incorrect order. Without even checking, he told me that there are no credits on this account and that I was going to pay him and could not have my order. I then asked to speak to a manager. He informed me that he was the only manager there at the time. I then asked if I needed to speak to corporate about this issue and he told me "we are a franchise so it doesn't matter". He was extremely abrasive, rude and aggressive. At this point I decided to pull out of the drive through and come in to discuss it further. After suffering his attitude even then and being interrupted as I tried to explain my situation again, he then let another employee step up and said "she will figure it out". At this point, he then walked over to the oven and started throwing things onto the cutting table. The other employee who was at the register, did not say a word (and I believe that she was present the week before) but then zeroed out the transaction and gave me my order. This male employee was the most unprofessional, rude, argumentative and aggressive person I have ever dealt with in any situation. It is difficult to enjoy a meal after being abused by an employee.
Atmosphere: 1
Food: 2
Service: 1
Our food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Breadsticks, Meat Lovers Melt
App is annoying. If I'm logged in to my account why did it open up with me having to input my address like I'm new to the app.
Vegetarian options: The 2 veggie pizzas were devoured by the team faster than I expected.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks, Cheese Pizza, Supreme Pizza, Breaded Boneless Wings
It's fine. Exactly what you expecting for a pizza chain.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheese Pizza
good food, but cannot seem to follow simple instructions on cutting the pizza the way my family prefers it. such a little thing, but none the less frustrating in its simplicity.
Vegetarian options: the fact that you can order a pizza how you want it makes it valuable to a vegetarian.....that is if they can manage to follow your instructions ?
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Breadsticks, Oven-Baked Cheesy Alfredo Pasta
Don't waste your time! Order from a different location. Or somewhere else all together. I ordered two different pizzas they tried to say that I canceled one and they delivered one and then argued with me on the phone when I told them I never received anything at all.
Atmosphere: 1
Food: 1
Service: 1
Made a last minute huge order for the staff and most everything was in point. They missed delivering some wings but everyone was happy with the outcome. Great variety and great taste. Thank you.
Vegetarian options: The 2 veggie pizzas were devoured by the team faster than I expected.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Sticks, Cheese Pizza, Supreme Pizza, Breaded Boneless Wings
Good place
Atmosphere: 5
Food: 5
Service: 5
Good cooking
Restaurantji Recommends
Food is not even in the oven yet when your carryout ready time has already past. Dominos is way better with order tracking, pizza huts is a joke and will have you sitting and waiting for no reason. Going back to dominos.
Atmosphere: 2
Food: 4
Service: 2
GM helped me, pretty close to closing time and he was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel, Diced Roma Tomatoes
So good. Very yummy. Meat pizza makes my tummy happy. Would recommend to friends. Am satisfied. Breadsticks have a good seasoning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
So good. Very yummy. Meat pizza makes my tummy happy. Would recommend to friends. Am satisfied. Breadsticks have a good seasoning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
So good. Very yummy. Meat pizza makes my tummy happy. Would recommend to friends. Am satisfied. Breadsticks have a good seasoning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
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