I had called earlier in the week to inquire about getting coffee travlers and was told it wouldn’t be a big deal. I even mentioned I wanted to come about 8:30. So I arrive at the store about 8:20ish - def before 8:30 because I was calling another store by that point - and I go in to order travelers to be told all they can make is an Americana because they already started cleaning their machine. Their pastry case was cleaned out already. The machine was in fact taken apart and being cleaned. They used excuses such as “we don’t really get a lot of traffic at this time” and “the machine takes a long time to clean”. If your hours are until 9 PM, then you should have doors open taking orders until 9 PM. Otherwise you need to state that you quit taking orders at a certain time. They were defensive and didn’t change their tune until I mentioned I had called and talked to someone. I only called to ask because you can preorder days in advance. And when I tried to order on the app tonight it wouldn’t take it. I assume because of the dollar amount of the order. So we went to the store. This was super disappointing to see business run like this and employees with such poor work ethic and customer service skills.
Service: 1
Jujujenny Maichryc
I wanted to take a moment and give a big shout out to the Starbucks on W. 6th St. in Stillwater, Oklahoma no matter when you come to the store everybody is smiling they’re friendly. They’re clean. They’re talking to people. It’s such a wonderful experience.
The manager does an awesome job hiring the right people who connect with the public.
I just wanted to take the time to tell you how good this store is how clean and the service is great thank you Juju
Atmosphere: 5
Food: 5
Service: 5
Ruben Ruiz
My go to place for Morning Coffee runs, friendly staff and fast service.. if you need a coffee fix, this is the place to go!!
Atmosphere: 5
Food: 5
Service: 5
Jasmon Summers
placed a pickup order on the app like i always do on the way to the store. when i went to pick it up the employee was very rude and treated me like i was stupid. she claimed i got there too early and that i needed to wait 5-10 minutes before picking up my singular drink. what’s the difference between placing an order to go and ordering a drink at the screen??? highly disappointed in this store and their customer service and will not be coming back. definitely do not recommend this location.
JL E
This location is regularly overwhelmed and more often than not the service is slow and delayed. You won't know this until you get to the restaurant if you place a mobile order because the staff regularly marks orders as ready for pick-up when they're not (probably to avoid getting in trouble for delayed service from corporate). On a number of occasions (including today) I've placed the mobile order, driven to the store and arrived after the projected time for pickup had passed and the app said the order was ready for pickup. Many of those times have resulted in standing around for 10+ minutes waiting for an order that was supposedly ready for pick-up.
The parking lot is also regularly a mess because it's way too small for the traffic it does.
But honestly all of this is a benefit because it heavily incentivizes me to not spend money at Starbucks on the way to work and instead make the coffee at home or the office. So maybe I should thank Starbucks.
Cassey P
Very fast and accurate service, even with a line of cars.
Robins Realm Readings
I'm always satisfied
Mr & Mrs Spencer
Too much syrup in peppermint mocha. Couldn't taste coffee or mocha. Maybe a new barista?
Atmosphere: 5
Food: 3
Service: 5
Sheree Bigpond
Tried something new today and I'm glad I did always fresh always hot my go-to spot
Absolutely ridiculous to spend 7 dollars on a coffee and they can’t even fill the cup. Ask for no toppings so I guess it’s just a small cup of coffee in the GRANDE size. Ridiculous!
Atmosphere: 2
Food: 2
Service: 3
sb5591 sb
For some reason, this location struggles to make my café Americano without it being served luke warm. I end up having to go find a microwave to heat it up properly. I’ve complained about it a few times and they just can’t seem to get it right. I frequented dozens of other Starbucks and they don’t have a problem.
trinity paris
Literally terrible service I was legit in line for an hour, they need to hire more people. It was so slow and it is like this almost everytime I come
Lindsay Box
For the most part, they are great. But there always seems to be something wrong when I order multiple drinks through the app. If they are all iced or frozen, perfect. If it is not - it tends to be wrong or completely left out.
Food: 4
Service: 4
Maggie Piwenitzky
Saturday morning and they are PACKED. They did an amazing job and were always friendly.
I had called earlier in the week to inquire about getting coffee travlers and was told it wouldn’t be a big deal. I even mentioned I wanted to come about 8:30. So I arrive at the store about 8:20ish - def before 8:30 because I was calling another store by that point - and I go in to order travelers to be told all they can make is an Americana because they already started cleaning their machine. Their pastry case was cleaned out already. The machine was in fact taken apart and being cleaned. They used excuses such as “we don’t really get a lot of traffic at this time” and “the machine takes a long time to clean”. If your hours are until 9 PM, then you should have doors open taking orders until 9 PM. Otherwise you need to state that you quit taking orders at a certain time. They were defensive and didn’t change their tune until I mentioned I had called and talked to someone. I only called to ask because you can preorder days in advance. And when I tried to order on the app tonight it wouldn’t take it. I assume because of the dollar amount of the order. So we went to the store. This was super disappointing to see business run like this and employees with such poor work ethic and customer service skills.
Service: 1
I wanted to take a moment and give a big shout out to the Starbucks on W. 6th St. in Stillwater, Oklahoma no matter when you come to the store everybody is smiling they’re friendly. They’re clean. They’re talking to people. It’s such a wonderful experience.
The manager does an awesome job hiring the right people who connect with the public.
I just wanted to take the time to tell you how good this store is how clean and the service is great thank you Juju
Atmosphere: 5
Food: 5
Service: 5
My go to place for Morning Coffee runs, friendly staff and fast service.. if you need a coffee fix, this is the place to go!!
Atmosphere: 5
Food: 5
Service: 5
placed a pickup order on the app like i always do on the way to the store. when i went to pick it up the employee was very rude and treated me like i was stupid. she claimed i got there too early and that i needed to wait 5-10 minutes before picking up my singular drink. what’s the difference between placing an order to go and ordering a drink at the screen??? highly disappointed in this store and their customer service and will not be coming back. definitely do not recommend this location.
This location is regularly overwhelmed and more often than not the service is slow and delayed. You won't know this until you get to the restaurant if you place a mobile order because the staff regularly marks orders as ready for pick-up when they're not (probably to avoid getting in trouble for delayed service from corporate). On a number of occasions (including today) I've placed the mobile order, driven to the store and arrived after the projected time for pickup had passed and the app said the order was ready for pickup. Many of those times have resulted in standing around for 10+ minutes waiting for an order that was supposedly ready for pick-up.
The parking lot is also regularly a mess because it's way too small for the traffic it does.
But honestly all of this is a benefit because it heavily incentivizes me to not spend money at Starbucks on the way to work and instead make the coffee at home or the office. So maybe I should thank Starbucks.
Very fast and accurate service, even with a line of cars.
I'm always satisfied
Too much syrup in peppermint mocha. Couldn't taste coffee or mocha. Maybe a new barista?
Atmosphere: 5
Food: 3
Service: 5
Tried something new today and I'm glad I did always fresh always hot my go-to spot
Atmosphere: 5
Food: 5
Service: 5
The lawn looks so clean and crisp!
Restaurantji Recommends
Absolutely ridiculous to spend 7 dollars on a coffee and they can’t even fill the cup. Ask for no toppings so I guess it’s just a small cup of coffee in the GRANDE size. Ridiculous!
Atmosphere: 2
Food: 2
Service: 3
For some reason, this location struggles to make my café Americano without it being served luke warm. I end up having to go find a microwave to heat it up properly. I’ve complained about it a few times and they just can’t seem to get it right. I frequented dozens of other Starbucks and they don’t have a problem.
Literally terrible service I was legit in line for an hour, they need to hire more people. It was so slow and it is like this almost everytime I come
For the most part, they are great. But there always seems to be something wrong when I order multiple drinks through the app. If they are all iced or frozen, perfect. If it is not - it tends to be wrong or completely left out.
Food: 4
Service: 4
Saturday morning and they are PACKED. They did an amazing job and were always friendly.
Atmosphere: 5
Food: 5
Service: 5
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