Firstly, I ordered a whopper meal with no tomato. This is what I got, atleast there wasn’t a tomato on it I guess. I ordered a single and I got a patty and two dry junior beef jerky pieces. Secondly, the wife wanted ordered one of the new Kooky Shakes at 9pm, the guy at the window said they shut the milkshake machine down at 9 every night but to come back and they would comp her a shake. We show up two days later a little after 8pm and ordered the burger posted in the picture and two of the shakes, again we were told they shut the milkshake machine down…. But this time at 8pm…. So it’s apparent there’s no night manager working here and this place sucks. Edit: forgot to mention the Dr Pepper and coke we ordered ended up being flat and not any kind of pop I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Valeriana A
The service was perfect, the restaurant was spotless, the atmosphere was warm, inviting, and friendly. But now they are permanently closed ??
First time using the app today. It was awful. Charging extra for condiments, specified no ketchup on my burger, had it anyways. Coworker ordered on the app as well and wanted a large Coke icee & somehow managed to get a small. Terrible experience. Picked our mobile orders up through the drive thru & just got handed food with no greeting or anything. Will not be back to this location.
Atmosphere: 1
Keri Lansing
Where to start…missing items, bad attitudes, frozen machines defrosting at 6pm, not being able to give a straight answer about if an item contains something you’re allergic to or not. Long story short, don’t go to this location.
Local Guide
Please stop making me feel like it’s a burden for you to serve me. I see Braum’s busy all the time across the street, yet I choose you every time :) Customer service is non existent almost every time I come here. See you again soon.
Atmosphere: 2
Food: 5
Service: 1
Scott Plumlee
We waited in the dining room for over 30 minutes. We ordered on the BK app. When I went to ask about our order I was told they never got it. Employees said I sent my order to another BK. I showed them on the app we were at the right location, order number and time. They still denied me and said I was wrong. Then they found my ticket and admitted they had erased our order. I am attaching a copy of my receipt, time, order number, location. They did not have the fiery chicken fries, our fries were cold, the onion rings were old, the fiery whopper was a joke. It was bland and tasteless. The chicken sandwich had virtually ZERO fire sauce on it, but it was edible. The only redeeming part of our entire order was the fiery Sprite, only because the employees were unable to mess that up. I will state for the record that this location was SEVERELY SHORT STAFFED. 2 employees trying to run the entire store, drive thru included. We noticed repeat mistakes on orders from guests who kept coming inside from the drive thru complaining about their orders being wrong. After the employees owned THEIR MISTAKE, and this was after we had been waiting for almost 45 minutes for our food, NO RESTITUTION WAS OFFERED, NO APOLOGY, NO ATTEMPT to make our order fresh or correct. All I got after proving they were wrong was one employee cursing obscenities under his breath and walking off. I want a FULL REFUND of $30.25 placed back on my form of payment. I We will not return to this location. We should have had our food, eaten and left BEFORE we even got our drinks. The date was 07/23/2024 Location 11020 S Memorial Drive, Tulsa, OK Order number was 89 Time of order was 6:17 PM Time food received: 7:00 PM 7 items from Burger King $30.25 Ordered from Burger King Total cost $30.25 Items Fiery Bacon Whopper®, Fiery Bacon Royal Crispy Chicken, 4 Pc. Fiery Mozzarella Fries, 8 Pc. Fiery Chicken Fries, Medium Fiery Strawberry & Sprite®, Medium Have-sies™, Medium Sprite Zero
Me and the wife stopped off for a quick lunch. Ordered are food that's when we noticed it was over 85f in dinning area. After waiting on for for about 10 mins and creating a small lake on the table we decided that we would be eating in the car. Then after get are food we looked at the large chicken frys we had ordered and found only 2 full size chicken frys all the rest were 1/2 size at best like it was just the left over bits. This was by far the worst experience I have ever had at BK
Atmosphere: 1
Food: 1
Service: 3
Sara Wright
The place is dirty like hasn't been clean in weeks . Fries cold and you can taste they haven't changed the oil in days
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
Richard Salgado
The costumer service is terrible. We have to wait 23 minutes for our food & our food taste greasy and bland. Hopefully I don't get sick.
Food: 3
Service: 1
Nicholas Buford
Not a huge fan
Atmosphere: 4
Food: 4
Service: 3
Travis Busby
I come to this place about once a week for the guilty pleasure of a small cheeseburger. In all the years I've indulged in fast food I have never had such consistent wonderful experience as when I come here. The burger, bun, and toppings are always the absolute freshest quality and each bite reminds me of how a burger should taste. Buku kudos to this crew and management for maintaining the standard.
Good and clean
Atmosphere: 4
Food: 4
Service: 4
Firstly, I ordered a whopper meal with no tomato. This is what I got, atleast there wasn’t a tomato on it I guess. I ordered a single and I got a patty and two dry junior beef jerky pieces. Secondly, the wife wanted ordered one of the new Kooky Shakes at 9pm, the guy at the window said they shut the milkshake machine down at 9 every night but to come back and they would comp her a shake. We show up two days later a little after 8pm and ordered the burger posted in the picture and two of the shakes, again we were told they shut the milkshake machine down…. But this time at 8pm…. So it’s apparent there’s no night manager working here and this place sucks. Edit: forgot to mention the Dr Pepper and coke we ordered ended up being flat and not any kind of pop I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
The service was perfect, the restaurant was spotless, the atmosphere was warm, inviting, and friendly. But now they are permanently closed ??
Parking: There was plenty of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Bacon Cheeseburger
First time using the app today. It was awful. Charging extra for condiments, specified no ketchup on my burger, had it anyways. Coworker ordered on the app as well and wanted a large Coke icee & somehow managed to get a small. Terrible experience. Picked our mobile orders up through the drive thru & just got handed food with no greeting or anything. Will not be back to this location.
Atmosphere: 1
Where to start…missing items, bad attitudes, frozen machines defrosting at 6pm, not being able to give a straight answer about if an item contains something you’re allergic to or not. Long story short, don’t go to this location.
Please stop making me feel like it’s a burden for you to serve me. I see Braum’s busy all the time across the street, yet I choose you every time :) Customer service is non existent almost every time I come here. See you again soon.
Atmosphere: 2
Food: 5
Service: 1
We waited in the dining room for over 30 minutes. We ordered on the BK app. When I went to ask about our order I was told they never got it. Employees said I sent my order to another BK. I showed them on the app we were at the right location, order number and time. They still denied me and said I was wrong. Then they found my ticket and admitted they had erased our order. I am attaching a copy of my receipt, time, order number, location. They did not have the fiery chicken fries, our fries were cold, the onion rings were old, the fiery whopper was a joke. It was bland and tasteless. The chicken sandwich had virtually ZERO fire sauce on it, but it was edible. The only redeeming part of our entire order was the fiery Sprite, only because the employees were unable to mess that up. I will state for the record that this location was SEVERELY SHORT STAFFED. 2 employees trying to run the entire store, drive thru included. We noticed repeat mistakes on orders from guests who kept coming inside from the drive thru complaining about their orders being wrong. After the employees owned THEIR MISTAKE, and this was after we had been waiting for almost 45 minutes for our food, NO RESTITUTION WAS OFFERED, NO APOLOGY, NO ATTEMPT to make our order fresh or correct. All I got after proving they were wrong was one employee cursing obscenities under his breath and walking off. I want a FULL REFUND of $30.25 placed back on my form of payment. I We will not return to this location. We should have had our food, eaten and left BEFORE we even got our drinks. The date was 07/23/2024 Location 11020 S Memorial Drive, Tulsa, OK Order number was 89 Time of order was 6:17 PM Time food received: 7:00 PM 7 items from Burger King $30.25 Ordered from Burger King Total cost $30.25 Items Fiery Bacon Whopper®, Fiery Bacon Royal Crispy Chicken, 4 Pc. Fiery Mozzarella Fries, 8 Pc. Fiery Chicken Fries, Medium Fiery Strawberry & Sprite®, Medium Have-sies™, Medium Sprite Zero
Atmosphere: 1
Food: 1
Service: 1
Made the food right
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Cheeseburger
Fiery Bacon Chicken sandwich is ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fiery Royal Crispy Chicken
The person who serves is very rude
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Me and the wife stopped off for a quick lunch. Ordered are food that's when we noticed it was over 85f in dinning area. After waiting on for for about 10 mins and creating a small lake on the table we decided that we would be eating in the car. Then after get are food we looked at the large chicken frys we had ordered and found only 2 full size chicken frys all the rest were 1/2 size at best like it was just the left over bits. This was by far the worst experience I have ever had at BK
Atmosphere: 1
Food: 1
Service: 3
The place is dirty like hasn't been clean in weeks . Fries cold and you can taste they haven't changed the oil in days
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
The costumer service is terrible. We have to wait 23 minutes for our food & our food taste greasy and bland. Hopefully I don't get sick.
Food: 3
Service: 1
Not a huge fan
Atmosphere: 4
Food: 4
Service: 3
I come to this place about once a week for the guilty pleasure of a small cheeseburger. In all the years I've indulged in fast food I have never had such consistent wonderful experience as when I come here. The burger, bun, and toppings are always the absolute freshest quality and each bite reminds me of how a burger should taste. Buku kudos to this crew and management for maintaining the standard.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Cheeseburger, Chicken Nuggets
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