I used to go here alot Until I seen from up above that a man with gloves that served customers grab a Floor matt and drug it with the same gloves and then use those same gloves to get someone cookies! Made me sick! Wouldn't recommend if the workers can't figure out that its dirty to do such a thing and not change gloves.
Atmosphere: 1
Food: 4
Service: 2
J
Employees don't seem to care. Your cake icing or cookie will come out looking like crap not like any advertised pictures you see. They seem to go on 1HR breaks quite often and leave the stand un attended. You will have a pickup order placed and when you go to pick it up there will be no one there working so you have to cancel your order not knowing if the food is made already, or it wasn't made, or no one showed up to work today or what's the deal but huge bummer and waste of your time. Spend your money and time where people care about your order not here.
Atmosphere: 1
Food: 1
Service: 1
Samantha Maloy
Debated placing a cake order for almost a week after seeing the prices. Finally talked myself into it, after seeing the beautiful photos online.
Biggest waste of money! The writing was very shaky, difficult to read, and not centered at all. There were specs of blue and green on the white icing (that was an up-charge and not flat at all). The cookie itself, seemed as though it had never been in the oven. It was dough, and paper thin. The icing layer was thicker than the cookie, and almost inedible.
Worst part… I sent detailed feedback online that very same day, and never heard back. It’s been nearly a week.
Food: 1
Jill Henderson
Horrible customer service by both the employees and ultimately the manager. Worst experience ever.
It should have tipped me off when I saw the very minimal effort put into the cookie decorating
Atmosphere: 1
Food: 3
Service: 1
Layana Tahbob
Great place, delicious cookies ,great place to get desserts from.
Atmosphere: 5
Food: 5
Service: 5
Audra 918
Best cookie cakes on earth.
Atmosphere: 5
Food: 5
Service: 5
Bee Bishop
Came at 7:20 to make a purchase as they close at 8. The merry go round operator was in the booth preparing a door dash order because it had already been paid for. The cashier still wasn't back when we left at 7:45. Not sure why you would take a long break right before closing but we won't be back.
Division
Don't get the cookie cake. I swer it was some nasty stale leftovers. Walmart cakes are way better which is sad to say, waste of money nvr going back there again
Love them!! Whether you’re in need of a single Cheesecake Brownie to satisfy a craving or a large Birthday Cookie-Cake for your child and their friends, Great American Cookies is the place to go!
Juan Mendoza
Ok cookies
the sports channel
aways yummy cookies thank you
Michaela Schirlls
I had a strawberry lemon cookie here or something similar to that flavor… before I write this I will say I did NOT come back to complain or correct the issue as I had a toddler in tow and we needed to leave… but I had this cookie and in the middle of the cookie I took a bite and it instantly locked up my mouth like when you eat something too sour or something… I spit it out and threw it away. I had a gritty gross feeling in my mouth for an hour, and About 5 minutes later I started feeling lightheaded and almost dizzy/high. It was so strange. I just think it was some citric acid or something similar and the cookie batter was either not mixed right before baking or the pans aren’t being cleaned in between baking. Idk. I was scared for a minute but it was okay after like ten minutes. Weirdest experience ever.
Angela Torres
Great customers service, and Amazing ice cream flavors. Must try the cherry chocolate flavor ice cream. It is delicious! 100% would recommended trying this place out!
I used to go here alot Until I seen from up above that a man with gloves that served customers grab a Floor matt and drug it with the same gloves and then use those same gloves to get someone cookies! Made me sick! Wouldn't recommend if the workers can't figure out that its dirty to do such a thing and not change gloves.
Atmosphere: 1
Food: 4
Service: 2
Employees don't seem to care. Your cake icing or cookie will come out looking like crap not like any advertised pictures you see. They seem to go on 1HR breaks quite often and leave the stand un attended. You will have a pickup order placed and when you go to pick it up there will be no one there working so you have to cancel your order not knowing if the food is made already, or it wasn't made, or no one showed up to work today or what's the deal but huge bummer and waste of your time. Spend your money and time where people care about your order not here.
Atmosphere: 1
Food: 1
Service: 1
Debated placing a cake order for almost a week after seeing the prices. Finally talked myself into it, after seeing the beautiful photos online.
Biggest waste of money! The writing was very shaky, difficult to read, and not centered at all. There were specs of blue and green on the white icing (that was an up-charge and not flat at all). The cookie itself, seemed as though it had never been in the oven. It was dough, and paper thin. The icing layer was thicker than the cookie, and almost inedible.
Worst part… I sent detailed feedback online that very same day, and never heard back. It’s been nearly a week.
Food: 1
Horrible customer service by both the employees and ultimately the manager. Worst experience ever.
It should have tipped me off when I saw the very minimal effort put into the cookie decorating
Atmosphere: 1
Food: 3
Service: 1
Great place, delicious cookies ,great place to get desserts from.
Atmosphere: 5
Food: 5
Service: 5
Best cookie cakes on earth.
Atmosphere: 5
Food: 5
Service: 5
Came at 7:20 to make a purchase as they close at 8. The merry go round operator was in the booth preparing a door dash order because it had already been paid for. The cashier still wasn't back when we left at 7:45. Not sure why you would take a long break right before closing but we won't be back.
Don't get the cookie cake. I swer it was some nasty stale leftovers. Walmart cakes are way better which is sad to say, waste of money nvr going back there again
Clean good fresh products ????????
So delicious
Restaurantji Recommends
Love them!! Whether you’re in need of a single Cheesecake Brownie to satisfy a craving or a large Birthday Cookie-Cake for your child and their friends, Great American Cookies is the place to go!
Ok cookies
aways yummy cookies thank you
I had a strawberry lemon cookie here or something similar to that flavor… before I write this I will say I did NOT come back to complain or correct the issue as I had a toddler in tow and we needed to leave… but I had this cookie and in the middle of the cookie I took a bite and it instantly locked up my mouth like when you eat something too sour or something… I spit it out and threw it away. I had a gritty gross feeling in my mouth for an hour, and About 5 minutes later I started feeling lightheaded and almost dizzy/high. It was so strange. I just think it was some citric acid or something similar and the cookie batter was either not mixed right before baking or the pans aren’t being cleaned in between baking. Idk. I was scared for a minute but it was okay after like ten minutes. Weirdest experience ever.
Great customers service, and Amazing ice cream flavors. Must try the cherry chocolate flavor ice cream. It is delicious! 100% would recommended trying this place out!
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