Customer service is poor here,but the food is always hot and fresh
Atmosphere: 4
Food: 5
Service: 2
Paul Hull
Ordered 2 five piece chicken tenders. Just tenders and one very small tub of brown gravy. Cherries said we'd have to get the meal. They charged $27.02 -- saying they did not have just the tenders. BUT, that is ALL we got. Just two boxes each containing just 5 tenders and a little tub of gravy. No biscuits, no potatoes & gravy. And, Sherrie rang up the order as one 10-piece ALA CART order. We will NOT be returning to this store. I sent a First Class letter of complaint and a copy of my receipt to Corporate in Kentucky.
Atmosphere: 1
Food: 5
Service: 1
Jackie Malaske (Jack)
The people working were rude.
Atmosphere: 2
Food: 3
Service: 2
Lissa
I was set up to get disappointed because it's KFC. I haven't gone in years. I saw the promotion for the free strips/8 piece with purchase through the app. We ordered a 15.00 meal combo and got the 8;strips free. It was EXCELLENT I mean it was good! They have a new mango cream drink. It's so good. Will be back to make sure it wasn't a fluke 🤣 jk👀 PS...no photos we ate it ALLLLL
Food: 5
Service: 5
Sandy M
Just picked up the eight piece free bucket on the app. buckett looks like someone has dug through it. Crust is missing and soggy. Very disappointing
Pixie Amy
Super rude staff. Will talk to you like your an idiot and give you rude facial expressions.
Atmosphere: 1
Food: 1
Service: 1
Anjelica Flores
They were very quick and it was very clean inside and the employees were very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Hauger
I got small mash and paid for a large, called 5 times. She said she was too busy to answer the phone. Whether you a customer in or on the phone you are a
Atmosphere: 1
Food: 1
Service: 1
AWil
Picked up a family meal that consisted of 6 bone in chicken, 6 tenders, and 2 sides. I've never seen so much empty space in a side order container before. Please fill containers like they should or atleast like the Owasso location.
Atmosphere: 3
Food: 2
Service: 2
Tan B
Karine was not polite at all, she spent the majority of my short visit on her cell phone, which was in the counter, she was scrolling before she took my order. She just kept tellinge that didn't have what I was trying to order, instead of explaining that they just recently discontinued it. After, she took my order, she then went off to the side and kept scrolling on her phone. She was very uninterested in customer service or customer satisfaction. She makes KFC look bad, She needs another job.
Great drive thru experience 1-3-25. Spent 55.00. I did compliment the drive thru attendant. The food lacked flavor and I was happy overall with the service. I may return.
Atmosphere: 5
Food: 3
Service: 5
Kayla Blair
Food was wrong, old and when I called to try to get it fixed cause I had already made it home they didn't answer, called again someone picked up the phone and hung up.
Atmosphere: 1
Food: 1
Service: 1
ShiQuela Barnes
Food was fresh. Kids working it and no service but that's the next generation. Got my food it was fresh and good no other complaints. 2 legs 2 biscuits 5.95 that's not bad.
Atmosphere: 3
Food: 5
Service: 3
Anna Dickhudt
Kid-friendliness: I just have one meal for next weeks on Friday we lived in Michigan Ann Arbor for 6 years to Hong Kong thank you for working hard have a nice day
Customer service is poor here,but the food is always hot and fresh
Atmosphere: 4
Food: 5
Service: 2
Ordered 2 five piece chicken tenders. Just tenders and one very small tub of brown gravy. Cherries said we'd have to get the meal. They charged $27.02 -- saying they did not have just the tenders. BUT, that is ALL we got. Just two boxes each containing just 5 tenders and a little tub of gravy. No biscuits, no potatoes & gravy. And, Sherrie rang up the order as one 10-piece ALA CART order. We will NOT be returning to this store. I sent a First Class letter of complaint and a copy of my receipt to Corporate in Kentucky.
Atmosphere: 1
Food: 5
Service: 1
The people working were rude.
Atmosphere: 2
Food: 3
Service: 2
I was set up to get disappointed because it's KFC. I haven't gone in years. I saw the promotion for the free strips/8 piece with purchase through the app. We ordered a 15.00 meal combo and got the 8;strips free. It was EXCELLENT I mean it was good! They have a new mango cream drink. It's so good. Will be back to make sure it wasn't a fluke 🤣 jk👀
PS...no photos we ate it ALLLLL
Food: 5
Service: 5
Just picked up the eight piece free bucket on the app. buckett looks like someone has dug through it. Crust is missing and soggy. Very disappointing
Super rude staff. Will talk to you like your an idiot and give you rude facial expressions.
Atmosphere: 1
Food: 1
Service: 1
They were very quick and it was very clean inside and the employees were very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
I got small mash and paid for a large, called 5 times. She said she was too busy to answer the phone. Whether you a customer in or on the phone you are a
Atmosphere: 1
Food: 1
Service: 1
Picked up a family meal that consisted of 6 bone in chicken, 6 tenders, and 2 sides. I've never seen so much empty space in a side order container before. Please fill containers like they should or atleast like the Owasso location.
Atmosphere: 3
Food: 2
Service: 2
Karine was not polite at all, she spent the majority of my short visit on her cell phone, which was in the counter, she was scrolling before she took my order. She just kept tellinge that didn't have what I was trying to order, instead of explaining that they just recently discontinued it. After, she took my order, she then went off to the side and kept scrolling on her phone. She was very uninterested in customer service or customer satisfaction. She makes KFC look bad, She needs another job.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Great drive thru experience 1-3-25. Spent 55.00. I did compliment the drive thru attendant.
The food lacked flavor and I was happy overall with the service. I may return.
Atmosphere: 5
Food: 3
Service: 5
Food was wrong, old and when I called to try to get it fixed cause I had already made it home they didn't answer, called again someone picked up the phone and hung up.
Atmosphere: 1
Food: 1
Service: 1
Food was fresh. Kids working it and no service but that's the next generation. Got my food it was fresh and good no other complaints. 2 legs 2 biscuits 5.95 that's not bad.
Atmosphere: 3
Food: 5
Service: 3
Kid-friendliness: I just have one meal for next weeks on Friday we lived in Michigan Ann Arbor for 6 years to Hong Kong thank you for working hard have a nice day
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Fried, Chicken Sandwich, Dr Pepper, Gravy, Cranberry Sweet Tea
I got the special and no biscuit they had a fire 3 days earlier and the chicken had a smoke taste to it
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Fried
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