Chicken was terrible dark was not crispy look like I've been sitting there all day I ordered mashed potatoes and corn did not receive my mashed potatoes seemed not interested in their job
Food: 1
Service: 1
Rex
Nice clean place and good food.
Atmosphere: 3
Food: 4
Service: 4
wanda bell
We with through the drive the several times, the chicken is always hot and the sides are fresh and delicious
Food: 5
Service: 5
Fawad Tanvir
Very bad service and always give you the order wrong from what you ordered and never make up if you complain
Lateacha Ward
Price was too high for 2 thing
Atmosphere: 3
Service: 3
Camille Carter
Updated Review: Hubby and I went in for 2 of KFC's $5 meals. There were only 3 staff, but Manager Jessica and her crew of 2 held it down!🫡 She was working both the front counter, as well as the drive-thru and did them both effortlessly. My husband and I were the only 2 at the register, but the drive-thru was extremely BUSY!! But Jessica handled everything like a pro. The other 2 staff held their own, as well. 1 guy was preparing and bagging up the food. While the other guy cooked and kept the area cleaned. To say it was busy would be an understatement, but the 3 of them worked well 2gther.👌🏽
Our 7 mos. old Pitt-Bully, Remi rode w/Me to KFC bcuz I was Craving their Chicken Sandwich. We went through the drive-thru and had a short wait. I ordered a combo to go w/my sandwich and a 3-piece combo for My Hubby (1 piece for Remi🥰). The Male Manager who rang up/checked out the order was Really Friendly & Nice. The food was Fresh and Everything tasted DELICIOUS!!😋👌🏾
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Chase Nelson
I’m done. They charged me for a chicken sandwich and then forgot it completely, gave me mashed potatoes as my side when I ordered fries..I’ll never be back.
Atmosphere: 1
Food: 1
Service: 1
G.S.M.
3/23/2025, my wife and I stopped here for a quick lunch. The restaurant is impeccably clean and peaceful during the lunch hour. Upon our arrival, we were greeted warmly, and our service was impeccable. The chicken was perfectly crisp, the mashed potatoes, mac n cheese, and biscuits were truly delicious. We have been here numerous times over the years, and I am somewhat surprised that I never left any feedback before.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Tender Fill Up Box, Chicken Tender
Que Ball
This is NOT a buffet
Atmosphere: 3
Food: 3
Service: 3
Jimmie Broyles
i pulled into drive thru 9:45, in line with 3 other cars. We all sat for a few minutes waiting for help, thinking the intercom was broken one by one we pull up to the window just to be ignored there also... if you are going to close early at least have the courtesy to put up a sign or just not ignore people and tell them.
Brought my son here today to get food and we pulled to drive through and a female answered saying order when ready, we began ordering and got no response. We pulled around to front to go inside and order because we thought something was wrong with the drive through speakers. Get to the front door and they are locked. So I tell my son let's try the drive through again, same female comes on the microphone saying order when ready, we did that again, still no response from this woman again so now I know she's trying to be funny so I said to her that i will be reporting this to corporate, still no response from her. This woman thought it was funny to pretend to take orders and not reply or come to the window. This is so upsetting, I had a very long day at work and just wanted food. All the woman had to say was they are closed instead of making fun of is for at least 10 minutes. This is very sad and she got a good laugh today at my expense. Very disappointed because I love kfc and now I will not return especially to this location.
Atmosphere: 1
Pieter Anderson
Terrible! Lady taking our order needs to start using her outside voice and stop being distracted by who I guess is a co-worker of some sort. Had to repeat my order twice. My colleague had to get her attention to take his order.
I guess the colonel would be disappointed🤷♂️
I'm not impressed with service or the food.
Atmosphere: 2
Food: 3
Service: 1
Mariag Isidro
I was rushed throughout the ordering process. I was refused a reciept and told I was not charged for something when I clearly was. Then when the manager finally gave me a reciept I was actually double charged. The cashier had a horrible attitude and was not nice at all.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Gravy
James Frakes
It takes a lot for me to leave a bad review, and I rarely do so accept in cases were a service or food has been exceptionally bad. In this case, the food has been consistently bad on a repeated basis; IMO, it has been food that should have never been served and tossed out. First, it started with two chicken sandwiches about 10 months ago that had been butterflied and was very thin, and not crispy whatsoever. Next, we ordered a two piece combo, one original and the other extra crispy. The original was a joke – actually the smallest pieces of regular chicken I’ve ever seen. The extra crispy was average.
The last straw for us was the 3 piece chicken tender box. We ordered 3 boxes, and the tenders in each of the boxes were burnt. They were pretty much inedible. We live about 45 miles from this location, and each time we did not discover this until we got home. Never again. No other KFC in this area comes close to this location on 71st and Memorial with such poor quality. What’s sad, is all 3 times we had decent customer service, but the quality of the food has been lousy every time. We won’t be back.
Food: 1
Service: 4
Amanda Reed
I went here several months back. The service was ok, but the biscuit was still doughy. Thought I'd try them again. Once again got a biscuit that wasn't done in the middle. And the guy at the window didn't say one word to me except "yes" when I asked if I could have some butter. I think he might need somd customer service training ??? At least say "Thanks" or "Have a nice day..." Something! Not a horrible experience but definitely not great.
Chicken was terrible dark was not crispy look like I've been sitting there all day I ordered mashed potatoes and corn did not receive my mashed potatoes seemed not interested in their job
Food: 1
Service: 1
Nice clean place and good food.
Atmosphere: 3
Food: 4
Service: 4
We with through the drive the several times, the chicken is always hot and the sides are fresh and delicious
Food: 5
Service: 5
Very bad service and always give you the order wrong from what you ordered and never make up if you complain
Price was too high for 2 thing
Atmosphere: 3
Service: 3
Updated Review: Hubby and I went in for 2 of KFC's $5 meals. There were only 3 staff, but Manager Jessica and her crew of 2 held it down!🫡 She was working both the front counter, as well as the drive-thru and did them both effortlessly. My husband and I were the only 2 at the register, but the drive-thru was extremely BUSY!! But Jessica handled everything like a pro. The other 2 staff held their own, as well. 1 guy was preparing and bagging up the food. While the other guy cooked and kept the area cleaned. To say it was busy would be an understatement, but the 3 of them worked well 2gther.👌🏽
Our 7 mos. old Pitt-Bully, Remi rode w/Me to KFC bcuz I was Craving their Chicken Sandwich. We went through the drive-thru and had a short wait. I ordered a combo to go w/my sandwich and a 3-piece combo for My Hubby (1 piece for Remi🥰). The Male Manager who rang up/checked out the order was Really Friendly & Nice. The food was Fresh and Everything tasted DELICIOUS!!😋👌🏾
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken
I’m done. They charged me for a chicken sandwich and then forgot it completely, gave me mashed potatoes as my side when I ordered fries..I’ll never be back.
Atmosphere: 1
Food: 1
Service: 1
3/23/2025, my wife and I stopped here for a quick lunch.
The restaurant is impeccably clean and peaceful during the lunch hour.
Upon our arrival, we were greeted warmly, and our service was impeccable. The chicken was perfectly crisp, the mashed potatoes, mac n cheese, and biscuits were truly delicious. We have been here numerous times over the years, and I am somewhat surprised that I never left any feedback before.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Tender Fill Up Box, Chicken Tender
This is NOT a buffet
Atmosphere: 3
Food: 3
Service: 3
i pulled into drive thru 9:45, in line with 3 other cars. We all sat for a few minutes waiting for help, thinking the intercom was broken one by one we pull up to the window just to be ignored there also... if you are going to close early at least have the courtesy to put up a sign or just not ignore people and tell them.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Brought my son here today to get food and we pulled to drive through and a female answered saying order when ready, we began ordering and got no response. We pulled around to front to go inside and order because we thought something was wrong with the drive through speakers. Get to the front door and they are locked. So I tell my son let's try the drive through again, same female comes on the microphone saying order when ready, we did that again, still no response from this woman again so now I know she's trying to be funny so I said to her that i will be reporting this to corporate, still no response from her. This woman thought it was funny to pretend to take orders and not reply or come to the window. This is so upsetting, I had a very long day at work and just wanted food. All the woman had to say was they are closed instead of making fun of is for at least 10 minutes. This is very sad and she got a good laugh today at my expense. Very disappointed because I love kfc and now I will not return especially to this location.
Atmosphere: 1
Terrible!
Lady taking our order needs to start using her outside voice and stop being distracted by who I guess is a co-worker of some sort.
Had to repeat my order twice. My colleague had to get her attention to take his order.
I guess the colonel would be disappointed🤷♂️
I'm not impressed with service or the food.
Atmosphere: 2
Food: 3
Service: 1
I was rushed throughout the ordering process. I was refused a reciept and told I was not charged for something when I clearly was. Then when the manager finally gave me a reciept I was actually double charged. The cashier had a horrible attitude and was not nice at all.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Gravy
It takes a lot for me to leave a bad review, and I rarely do so accept in cases were a service or food has been exceptionally bad. In this case, the food has been consistently bad on a repeated basis; IMO, it has been food that should have never been served and tossed out. First, it started with two chicken sandwiches about 10 months ago that had been butterflied and was very thin, and not crispy whatsoever. Next, we ordered a two piece combo, one original and the other extra crispy. The original was a joke – actually the smallest pieces of regular chicken I’ve ever seen. The extra crispy was average.
The last straw for us was the 3 piece chicken tender box. We ordered 3 boxes, and the tenders in each of the boxes were burnt. They were pretty much inedible. We live about 45 miles from this location, and each time we did not discover this until we got home. Never again. No other KFC in this area comes close to this location on 71st and Memorial with such poor quality. What’s sad, is all 3 times we had decent customer service, but the quality of the food has been lousy every time. We won’t be back.
Food: 1
Service: 4
I went here several months back. The service was ok, but the biscuit was still doughy. Thought I'd try them again. Once again got a biscuit that wasn't done in the middle. And the guy at the window didn't say one word to me except "yes" when I asked if I could have some butter. I think he might need somd customer service training ??? At least say "Thanks" or "Have a nice day..." Something! Not a horrible experience but definitely not great.
Atmosphere: 3
Food: 4
Service: 3
Loading...