Tropical Smoothie Cafe

Walk in to order and order but look to my right and see staff stuffing there face eating in the kitchen.
No hair nets on anyone.
Double gross unsanitary.
Didn't eat and won't return ever.
Lot nicer places over here to eat at.

The employees aren’t pleasant, never seem happy. Every time I order a smoothie for delivery, the straw is missing. They would rather blame the 3rd party driver than come up with a solution. I deleted my good review to put this one

I’m not sure if customer service is part of Tropical Smoothie’s training, but based on my experience at this location, it certainly didn’t feel like it. I walked in and was immediately met with blank stares from the staff—no greeting, no “how can I help you,” not even a simple acknowledgment. It turned into an awkward 30-second stare-down that left me wondering if I had something on my face.

Is it too much to expect a “hello” or basic courtesy? If I’m not welcome here, just say so—I’ll be more than happy to take my business elsewhere.

Peanut butter cup mmmmm

My food and smoothie were both great. Customer service was great as well. But please clean these fans. Thanks so much!

Atmosphere: 2

Food: 5

Service: 5

Found a fly in my food 🤢🤢🤢 will never eat here again!! Like how did you not see the dead fly when wrapping my sandwich up? That is a health hazard and thank god my kids didn’t eat this. Feel like calling the health department. Let me also add that it was wrapped up with a sticker so no way fly could’ve got in there while in my possession. When I unwrapped my sandwich it was already there and dead on my sandwhich!!! I got my refund through DoorDash thankfully but won’t be ever eating here again.

Atmosphere: 1

Food: 1

Service: 2

So I left a review earlier stating that anytime I order food from this location via Grubhub that I never receive a receipt, and it’s frustrating because I miss out on getting my rewards points for my orders and have missed out on hundreds of points in the past because I didn’t feel like driving across town for a receipt. I also stated that I never have this issue at any other location besides this one and instead of taking accountability for not providing a receipt with my order, they say that receipts don’t print off for Grubhub orders and that all Tropical Smoothie locations have issues with this. They want to make me look like bad, so I tested their claims of other locations having this issue and placed another order VIA Grubhub at the south memorial location and as you will see in the picture below, I received a receipt for my order. What do you know! Receipt printed just fine and dandy.

Service: 1

I go into this particular tropical smoothie at least twice a week. I just went in there. I was being harassed from children like teenage children wanting money and I couldn’t get waited on at the counter and I had to leave then they said they couldn’t do anything about the people in there asking for money I feel like they could’ve asked them to leave. They have the right to refuse service to people and ask people to get out of their store.i asked for a manager but unfortunately, there was not one working . There was only one other customer there besides the kids coming in that
We’re asking for money. So I left felt very uncomfortable on top of no service Couldn’t get waited on

Service: 1

Truly disappointed in my smoothie it was so watery and tasted awful...my first and last time for this place!

Atmosphere: 1

Food: 1

Service: 1

Thank you Gabby G for the Acai Berry Boost, you were super quick and sweet!

Atmosphere: 5

Food: 5

Service: 5

Employees rolling their eyes when a customer walks in is a great way to get repeat customers.. ?

Atmosphere: 1

Food: 5

Service: 1

I always go during this locations Happy Hour, in rhe early morning. Great discount on the smoothie, during Happy Hour. Call them for details

Atmosphere: 3

Food: 5

Service: 4

Think maybe the girl that fixed my smoothie was a tran

Atmosphere: 3

Food: 5

Service: 5

Think maybe the girl that fixed my smoothie was a tran

I so appreciated the kindness and customer care of April! My smoothie was awesome but makes my experience so welcoming! I look forward to ordering from Tropical Smoothie on Peoria again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Island Green Smoothie