My personal review of Whataburger (Hickory Location)
I am taking into account that they are newly opened.
Drive thru time was about what I expected. 25 mins from start to finish. What took me by surprise was the armed security guards. Now I am all about carry a gun and protection and all that but the drive thru was packed and all the surrounding parking lots as well. Not sure having 6 armed men outside was necessary. Most of us were just trying to maneuver thru the maze without hitting a cone. Chik fil a has in under control with high school students and from what I saw today could have given some advice on how to direct traffic.
Customer service was not high on the list. No one was smiling or even looked like they were glad to be there. I am sure the long black pants didnt help with the heat. Although security got me thru the drive thru line, all the order takers were in the other line so I pulled up to the window and had not even placed my order. When the young man finally came over he had a very difficult time with his iPad and credit card machine. Repeated my order atleast three times and end result was still incorrect.
The food was not bad but I have had better burgers. I ordered a single cheeseburger with bacon and no onions. I received a double hamburger and extra onions. Markese had the chicken sandwich and said it was good and they did make it correct. Fries were cold and not cooked very well.
My suggestion would be a little more training and you might want to follow up with some of the Chik Fila managers to see how they train their staff. You could probably save a great deal on security and maybe put that into training.
My first experience what not a great one so i will probably not try again, but my suggestion for others would be to wait a little while and let the newness wear off.
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Harry Deez
The Bob Ranchero and the Breakfast Burger are the truth!!! best breakfast sandwiches I've ever had in my life!
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Dan Ross
On 4/8/25, I sent in a complaint via their website. As is obvious from this posting date, one week has passed and not one communication from Whataburger. It is CRM: 00280846787, even though I’m quite sure this matters not at all to this company.
A week ago, I was a recoverable customer. Heck, yesterday they could have won me back. Ignore your customers for a week when they have a complaint? Naw. No coming back.
Even better, the complaint was about being completely ignored at a location in Texas.
Daniel Temple
Unbelievably slow
Atmosphere: 4
Food: 3
Service: 1
David Hillard
I was going to get a Cobb Salad with chicken. I had to use the men's room. Had to get a code for the door. Upon entering the men's room an employee came out of the bathroom stall and went straight to the kitchen area without washing his hands. I left. So gross! Too bad, it's a fairly new location.
Service: 1
Margaret “Marty” Martin
It had been since 2008 at the Orange Park, Florida, Whataburger, since I had patronized the restaurant. I had forgotten the size of the burger compared to other fast food chains. I am happy that we stopped!! Hands down for the price, taste and size, WHATABURGER has the other fast food chains beat!! Way to go for keeping to your name!! I will pick your chain over the rest when traveling!!
Parking: Plenty of parking and normal parking spaces for handicapped people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whataburger with Cheese
William Bayouth
Absolutely the worst whataburger to go to in Tulsa. I’ve been coming here since they opened this location about a year ago. It’s always a complete disaster. If you plan on coming to this location after the hours of 10pm, you’re better off starving yourself and just going home. An absolute joke of an establishment. It will literally take you an hour to receive your order after the hours of 11pm. They have always and are consistently understaffed and the workers seem to be incompetent. Avoid this location at all costs. It will only bring you misery and despair.
Atmosphere: 1
Food: 2
Service: 1
Christina Ruiz
Waited in line for literally 30 minutes and didn’t even get my food because it took that long. I refuse to wait in a line that long through a DRIVE THRU!
It’s quite astonishing that a 3 piece meal would take 30 minutes but they manage to find a way to do it. Drive the extra distance and go to a different one it’s not worth it. They also forget your fries.
Atmosphere: 1
Food: 1
Service: 1
ROBERT Ramsey
My Breakfast Number 2 Combo at 515am. Double Beef Meat with fixings, Large fries, & Large Dr. Pepper. Took awhile engine oof, made fresh too at Drive Thru.
Atmosphere: 5
Food: 5
Service: 5
Valli “Nickel Pickle Juice” Fariss
Had a Cheeseburger, probably for the first time in 10 years! Loved it, regret nothing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger with Cheese, Patty Melt Meal
Cynthia Odom
I just want to shout out the crew clocked in on 12/23/2024 about 11:50 pm the 3 employees! Even though they were short staffed the customer service was amazing and our food was hot with fresh brewed tea. I just wanted to say thank you for your hard work and dedication. If I knew their name’s it would definitely be stated!
My personal review of Whataburger (Hickory Location) I am taking into account that they are newly opened. Drive thru time was about what I expected. 25 mins from start to finish. What took me by surprise was the armed security guards. Now I am all about carry a gun and protection and all that but the drive thru was packed and all the surrounding parking lots as well. Not sure having 6 armed men outside was necessary. Most of us were just trying to maneuver thru the maze without hitting a cone. Chik fil a has in under control with high school students and from what I saw today could have given some advice on how to direct traffic. Customer service was not high on the list. No one was smiling or even looked like they were glad to be there. I am sure the long black pants didnt help with the heat. Although security got me thru the drive thru line, all the order takers were in the other line so I pulled up to the window and had not even placed my order. When the young man finally came over he had a very difficult time with his iPad and credit card machine. Repeated my order atleast three times and end result was still incorrect. The food was not bad but I have had better burgers. I ordered a single cheeseburger with bacon and no onions. I received a double hamburger and extra onions. Markese had the chicken sandwich and said it was good and they did make it correct. Fries were cold and not cooked very well. My suggestion would be a little more training and you might want to follow up with some of the Chik Fila managers to see how they train their staff. You could probably save a great deal on security and maybe put that into training. My first experience what not a great one so i will probably not try again, but my suggestion for others would be to wait a little while and let the newness wear off.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
The Bob Ranchero and the Breakfast Burger are the truth!!! best breakfast sandwiches I've ever had in my life!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
On 4/8/25, I sent in a complaint via their website. As is obvious from this posting date, one week has passed and not one communication from Whataburger. It is CRM: 00280846787, even though I’m quite sure this matters not at all to this company. A week ago, I was a recoverable customer. Heck, yesterday they could have won me back. Ignore your customers for a week when they have a complaint? Naw. No coming back. Even better, the complaint was about being completely ignored at a location in Texas.
Unbelievably slow
Atmosphere: 4
Food: 3
Service: 1
I was going to get a Cobb Salad with chicken. I had to use the men's room. Had to get a code for the door. Upon entering the men's room an employee came out of the bathroom stall and went straight to the kitchen area without washing his hands. I left. So gross! Too bad, it's a fairly new location.
Service: 1
It had been since 2008 at the Orange Park, Florida, Whataburger, since I had patronized the restaurant.
I had forgotten the size of the burger compared to other fast food chains. I am happy that we stopped!! Hands down for the price, taste and size, WHATABURGER has the other fast food chains beat!!
Way to go for keeping to your name!! I will pick your chain over the rest when traveling!!
Parking: Plenty of parking and normal parking spaces for handicapped people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whataburger with Cheese
Absolutely the worst whataburger to go to in Tulsa. I’ve been coming here since they opened this location about a year ago. It’s always a complete disaster. If you plan on coming to this location after the hours of 10pm, you’re better off starving yourself and just going home. An absolute joke of an establishment. It will literally take you an hour to receive your order after the hours of 11pm. They have always and are consistently understaffed and the workers seem to be incompetent. Avoid this location at all costs. It will only bring you misery and despair.
Atmosphere: 1
Food: 2
Service: 1
Waited in line for literally 30 minutes and didn’t even get my food because it took that long. I refuse to wait in a line that long through a DRIVE THRU!
Restaurantji Recommends
It’s quite astonishing that a 3 piece meal would take 30 minutes but they manage to find a way to do it. Drive the extra distance and go to a different one it’s not worth it. They also forget your fries.
Atmosphere: 1
Food: 1
Service: 1
My Breakfast Number 2 Combo at 515am.
Double Beef Meat with fixings, Large fries, & Large Dr. Pepper. Took awhile engine oof, made fresh too at Drive Thru.
Atmosphere: 5
Food: 5
Service: 5
Had a Cheeseburger, probably for the first time in 10 years! Loved it, regret nothing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger with Cheese, Patty Melt Meal
I just want to shout out the crew clocked in on 12/23/2024 about 11:50 pm the 3 employees! Even though they were short staffed the customer service was amazing and our food was hot with fresh brewed tea. I just wanted to say thank you for your hard work and dedication. If I knew their name’s it would definitely be stated!
Atmosphere: 5
Food: 5
Service: 5
Just got a very large coke. Lots of sweetness
Atmosphere: 5
Food: 5
Service: 5
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