Used a coupon, great burgers always at Harvey's. Restaurant was clean, a little bit dark inside
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dill Pickles
Deanne Lavergne
On Wednesday, October 23rd, we visited the Harvey’s drive-thru location in Alliston. We ordered the following: an Original burger with NO CHEESE, fries, and a lemonade; an Original cheeseburger with bacon, onion rings, and a lemonade; a 4-pack of chicken strips with Ghost Pepper sauce; and two birthday cake pies. There was only one car ahead of us, and they left just as we pulled up to the window. We had the staff member read back our order because the total came to $41.87, and everything seemed correct. We paid, waited for our order, and quickly checked to make sure the pies were included since we had a 20-minute drive home.
When we got home and unpacked the meal, we realized the fries and Ghost Pepper sauce were missing. My Original burger had cheese on it, melted into the bun, even though I specifically asked for no cheese. The onion rings, pies, and chicken strips were overcooked. I’ve lived in the area for 20 years and have visited this location many times, but something has changed because the quality of both the food and the customer service has seriously gone downhill.
We called the store right away, but it took six calls and over an hour before someone finally answered. The person who picked up said we could come back to get the fries, but making a 40-minute round trip for fries and a burger made the way I ordered it wasn’t happening. He said he was the night supervisor, but he was completely nonchalant, as if he didn’t care at all about the poor service he and his staff were providing and said his manager can call back the next day
The next day, my partner received an email offering 20% off for the inconvenience, which was just $8. So they expect us to return, pay more, and risk getting the same bad food and service? The manager then called my partner that evening and again offered 20%. After a conversation, he “sweetened” the deal by throwing in an extra fry. My partner declined, and the manager just said “okay.” No other resolution was provided and no care that he just lost a customer. We paid $41 and had to toss $30 worth of food. Where is your logic Harvey’s???
I’m so disappointed in Harvey’s or maybe it’s just the people working today who don’t take pride in providing a quality product or service. These are the people representing YOUR brand. Do better in your hiring process because I’m tired of wasting our hard-earned money. Safe to say we won’t be returning to the Alliston location again.
Atmosphere: 1
Food: 1
Service: 2
Matthew DiMarco
Best burgers around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Angus Burger
david Ritchie
Very good eating big Hervey 👌 👏 and very good service good job thanks you I'm be deaf 👍 I will be back 👍 😀
Atmosphere: 5
Food: 5
Service: 5
Tom Dawe
Only Harvey's I've ever been too that can't add chicken breast to a burger, have it Harvey's way, not my way
DAVE LAUS
This location has a horrible smell throughout like raw sewage.
The entrance area smells horrible, and so does the entire inside. Even worse, The washrooms are filthy and smell worse than a porta-potty.
The service was good and staff were nice.
The meat in the burger must have changed, it was like pate vs the juicy burgers Harvey's used to serve.
But, regardless, the smell in this place is a turn off and it should be shut down and investigated.
Atmosphere: 1
Food: 1
Service: 5
Charles Platten
Good food with good service
Atmosphere: 5
Food: 5
Service: 5
D Austin
Hours are from 10:30-10:30. Arrived on a Tuesday at 10:10pm and all lights were off and restaurant was closed. Please adjust hours to reflect correct closing time. This was very inconvenient.
Matthew Barran
Krip is my pookie bear
Atmosphere: 5
Food: 5
Service: 5
Niko Iustic
The burger did not have condiments in it, even if I ordered them,very dry burger
Used a coupon, great burgers always at Harvey's. Restaurant was clean, a little bit dark inside
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dill Pickles
On Wednesday, October 23rd, we visited the Harvey’s drive-thru location in Alliston. We ordered the following: an Original burger with NO CHEESE, fries, and a lemonade; an Original cheeseburger with bacon, onion rings, and a lemonade; a 4-pack of chicken strips with Ghost Pepper sauce; and two birthday cake pies. There was only one car ahead of us, and they left just as we pulled up to the window. We had the staff member read back our order because the total came to $41.87, and everything seemed correct. We paid, waited for our order, and quickly checked to make sure the pies were included since we had a 20-minute drive home.
When we got home and unpacked the meal, we realized the fries and Ghost Pepper sauce were missing. My Original burger had cheese on it, melted into the bun, even though I specifically asked for no cheese. The onion rings, pies, and chicken strips were overcooked. I’ve lived in the area for 20 years and have visited this location many times, but something has changed because the quality of both the food and the customer service has seriously gone downhill.
We called the store right away, but it took six calls and over an hour before someone finally answered. The person who picked up said we could come back to get the fries, but making a 40-minute round trip for fries and a burger made the way I ordered it wasn’t happening. He said he was the night supervisor, but he was completely nonchalant, as if he didn’t care at all about the poor service he and his staff were providing and said his manager can call back the next day
The next day, my partner received an email offering 20% off for the inconvenience, which was just $8. So they expect us to return, pay more, and risk getting the same bad food and service? The manager then called my partner that evening and again offered 20%. After a conversation, he “sweetened” the deal by throwing in an extra fry. My partner declined, and the manager just said “okay.” No other resolution was provided and no care that he just lost a customer. We paid $41 and had to toss $30 worth of food. Where is your logic Harvey’s???
I’m so disappointed in Harvey’s or maybe it’s just the people working today who don’t take pride in providing a quality product or service. These are the people representing YOUR brand. Do better in your hiring process because I’m tired of wasting our hard-earned money. Safe to say we won’t be returning to the Alliston location again.
Atmosphere: 1
Food: 1
Service: 2
Best burgers around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Angus Burger
Very good eating big Hervey 👌 👏 and very good service good job thanks you I'm be deaf 👍 I will be back 👍 😀
Atmosphere: 5
Food: 5
Service: 5
Only Harvey's I've ever been too that can't add chicken breast to a burger, have it Harvey's way, not my way
This location has a horrible smell throughout like raw sewage.
The entrance area smells horrible, and so does the entire inside. Even worse, The washrooms are filthy and smell worse than a porta-potty.
The service was good and staff were nice.
The meat in the burger must have changed, it was like pate vs the juicy burgers Harvey's used to serve.
But, regardless, the smell in this place is a turn off and it should be shut down and investigated.
Atmosphere: 1
Food: 1
Service: 5
Good food with good service
Atmosphere: 5
Food: 5
Service: 5
Hours are from 10:30-10:30. Arrived on a Tuesday at 10:10pm and all lights were off and restaurant was closed. Please adjust hours to reflect correct closing time. This was very inconvenient.
Krip is my pookie bear
Atmosphere: 5
Food: 5
Service: 5
The burger did not have condiments in it, even if I ordered them,very dry burger
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Deep took my order helped me and made it, tasted great
Beautiful. Just being in the mere presence of the employees made my day. Food was such great quality it tasted Heavenly. God Bless you, Harvey’s
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries
I love it
Atmosphere: 5
Food: 5
Service: 5
Great food and service.
This location in Alliston is usually hot inside. Today was very comfortable.
Atmosphere: 4
Food: 4
Service: 5
Thank you to Vidal, and Deep for the great service.
Atmosphere: 5
Food: 5
Service: 5
Loading...