Gong Cha Aurora

Straw is hard to put in u gotta stab it in wasn’t able to drink I properly because of how bad the straw is & lost some when I pulled the straw out. Even the straws from other places are better than this junk. Waste of money & time never trying this place again. Please improve your straws.

Drink is good but whoever is working is not very bright. The tablet was off when I was ordering when I try to turn on the tablet and enter my number he finalize the sale and told me I couldn't collect point because of that. Did he think I was just bored and playing with the tablet? I ordered less ice but gave me half cup of ice.

Half of the drink was just ice.

Good and on time for orders!

Really good tea but please stop giving paper straws. Tapioca and other toppings don’t go through paper straws when they get soft.

I had a wonderful experience at this store, the barista was very helpful in helping me choose one of the many selections of drinks that they offer on the menu. I ended up choosing one of their promotions which was the double peach milk tea and I love it!

avoid this place, milk tea tasted like water, very disappointed

Bad review, they said buy one get one free but didn’t give it. I called to ask, but they didn’t finish half of the sentence and hung up on me😭😭😭

Mid-way through ordering for 4 ppl I was informed that there was only enough tapioca for one. I was disappointed as had been craving tapioca all day, so I paused to consider what to do next (order sth else or go elsewhere). Don't know if it's the owner or an employee, but the cashier starts making excuses and telling me about the tricky logistics of running a business and how she would be willing to wait 30 mins if she wanted tapioca. Mind you, it was 6pm and they close at 9pm, so don't know why they'd run out so early. She said everyone wanted bubbles that day (go figure). I didn't bother to tell her that I have 15 years of experience in the food business, 7yrs of running my own busy food service operation, so am familiar with all the reasons you might "run out" of something. When you don't have the product that a customer wants, the right response is simply to apologize and offer solutions or an incentive, not to explain why you didn't do your job well. We went elsewhere to satisfy my tapioca craving. However, due to the cashiers lack of customer service attitude we won't be back to try Gong Cha Aurora.

Atmosphere: 4

Service: 1

Went to bubble tea place. No bubbles 💀🤡

Atmosphere: 2

Food: 1

Service: 1

I like the lychee oolong tea with pearls. The 3 J Earl Grey is good also. It wasn't busy when we went. Service was fast.

Atmosphere: 5

Food: 5

Service: 4

Won’t be ordering from them extremely rude and food was unedible

Atmosphere: 1

Food: 1

Service: 1

Amazing place, friendly staff

Atmosphere: 5

Food: 5

Service: 5

Unfortunately extremely watered down milk tea. Tastes like water with a drop of tea for flavour.

Unfortunately extremely watered down milk tea. Tastes like water with a drop of tea for flavour.