Everytime I have ordered a delivery from this restaurant (4 times now), something went wrong.Food forgotten. Wrong food delivered.And worse of all, average delivery turn around of 90 minutes. Not even at a busy time.I've walked into this restaurant many times during these times of day and it was basically empty. And yet, they can't figure out delivering before 90 mins pass (despite proximity being an 8 min drive to me).
Food: 3
Service: 1
C P
We had the most wonderful experience at dinner today (Mar 25th) at the Aurora (First Commerce) location. The lady working was the sole waitress but was able to take or order and serve our food in a timely manner. She provided excellent service! She went above and beyond to ensure we were content. Thank youKid-friendliness: We visited this location for my son's birthday and the waitress went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Chicken
Djd Dhd
Ella was a great server! Wonderful
Atmosphere: 3
Food: 4
Service: 5
Craig Brown
10/10 Rosa was my sever and she had brought the food fast and it was hot 10/10 recommend your sever to be Rosa as she is fast to bring your food… Will definitely come to dislocation againParking: It is a big lotWheelchair accessibility: The doors are automatic there is a handicap bathroom, and the tables and chairs are able to accommodate people in wheelchairs
Everything is good except they need more stuff and the waiting time is too long.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Salad, Chicken Soup, Wings
Gionni Magnante
Thanks for the great service and delicious food. Thank you Francis, great job!
Atmosphere: 4
Food: 5
Service: 5
bernice
ella was such a sweet waiter, we had an amazing time!
Atmosphere: 5
Food: 5
Service: 5
Lorejane Emono
We had a reservation for 17 people.and only one.server but.she was.great server. Her name.is.Rosa.Dietary restrictions: We ordered for no salt fries and.they gave us the exact orderParking: Plenty of parking
Atmosphere: 5
Food: 4
Service: 5
Anikka Bolender
Enjoyed a lovely meal at the Aurora location. Shout out to James our server, he was such an attentive and cheerful server!
Atmosphere: 5
Food: 5
Service: 5
Mathusha Natasha Thass (Madhu)
We always come to this location with our family and are served by a lovely professional server James. He always provides caring and affectionate service despite how busy and ensures that we are well taken care of.
James is a wonderful server. Friendly, fast, knowledgeable. Such a great lunch. Thank you, James!
Atmosphere: 5
Food: 5
Service: 5
Mike De Sousa
A casual day spent at Swiss Chalet. James takes care of the whole restaurant all by himself. He’s host, and server simultaneously and never disappoints
george rintamaki
Poor prep of food items.Very small servings.Hot chicken sandwich = 2 pcs bread with gravy with little chicken.Very disappointed. Complaint falls on deaf ears in store.Never again will I eat at a Swiss chalet.PS I LOVE IT WHEN THEY DEEP FRY THERE CHICKEN TO FINISH THE COOKING PROCESS AS WITNESSED IN TAKEOUT PREVIOUS VISIT.P.s. no offer will be acceptedFor my wasted time.
Atmosphere: 2
Food: 1
Service: 2
Samantha
I’m a fan of Swiss Chalet.. my family and I usually get takeout from the Henderson location about once a week. Noticed today on Uber this location had buy one get one free on soup and figured as a franchise what could go wrong I’m just getting a wrap. Huge swing and a miss. Opened the wrap to the most rancid smell. The chicken was going grey and had bones in it, the bacon was to a point it looked as if it was going moldy. Clearly not cooked or stored properly. I don’t know what smelled worse between the two. Needless to say I wouldn’t even feed it to a dog and threw it out. I’ll be sticking to Henderson.
Food: 1
Marc Andreacchi
James is so great! He makes our experience amazing every time we come, and is always so lovely to our daughter! She loves the treasure chest!
Everytime I have ordered a delivery from this restaurant (4 times now), something went wrong.Food forgotten. Wrong food delivered.And worse of all, average delivery turn around of 90 minutes. Not even at a busy time.I've walked into this restaurant many times during these times of day and it was basically empty. And yet, they can't figure out delivering before 90 mins pass (despite proximity being an 8 min drive to me).
Food: 3
Service: 1
We had the most wonderful experience at dinner today (Mar 25th) at the Aurora (First Commerce) location. The lady working was the sole waitress but was able to take or order and serve our food in a timely manner. She provided excellent service! She went above and beyond to ensure we were content. Thank youKid-friendliness: We visited this location for my son's birthday and the waitress went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Chicken
Ella was a great server! Wonderful
Atmosphere: 3
Food: 4
Service: 5
10/10 Rosa was my sever and she had brought the food fast and it was hot 10/10 recommend your sever to be Rosa as she is fast to bring your food… Will definitely come to dislocation againParking: It is a big lotWheelchair accessibility: The doors are automatic there is a handicap bathroom, and the tables and chairs are able to accommodate people in wheelchairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Honey Garlic Chicken Wings, Wings, Quarter Chicken Dinner
Everything is good except they need more stuff and the waiting time is too long.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Salad, Chicken Soup, Wings
Thanks for the great service and delicious food. Thank you Francis, great job!
Atmosphere: 4
Food: 5
Service: 5
ella was such a sweet waiter, we had an amazing time!
Atmosphere: 5
Food: 5
Service: 5
We had a reservation for 17 people.and only one.server but.she was.great server. Her name.is.Rosa.Dietary restrictions: We ordered for no salt fries and.they gave us the exact orderParking: Plenty of parking
Atmosphere: 5
Food: 4
Service: 5
Enjoyed a lovely meal at the Aurora location. Shout out to James our server, he was such an attentive and cheerful server!
Atmosphere: 5
Food: 5
Service: 5
We always come to this location with our family and are served by a lovely professional server James. He always provides caring and affectionate service despite how busy and ensures that we are well taken care of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Chicken
Restaurantji Recommends
James is a wonderful server. Friendly, fast, knowledgeable. Such a great lunch. Thank you, James!
Atmosphere: 5
Food: 5
Service: 5
A casual day spent at Swiss Chalet. James takes care of the whole restaurant all by himself. He’s host, and server simultaneously and never disappoints
Poor prep of food items.Very small servings.Hot chicken sandwich = 2 pcs bread with gravy with little chicken.Very disappointed. Complaint falls on deaf ears in store.Never again will I eat at a Swiss chalet.PS I LOVE IT WHEN THEY DEEP FRY THERE CHICKEN TO FINISH THE COOKING PROCESS AS WITNESSED IN TAKEOUT PREVIOUS VISIT.P.s. no offer will be acceptedFor my wasted time.
Atmosphere: 2
Food: 1
Service: 2
I’m a fan of Swiss Chalet.. my family and I usually get takeout from the Henderson location about once a week. Noticed today on Uber this location had buy one get one free on soup and figured as a franchise what could go wrong I’m just getting a wrap. Huge swing and a miss. Opened the wrap to the most rancid smell. The chicken was going grey and had bones in it, the bacon was to a point it looked as if it was going moldy. Clearly not cooked or stored properly. I don’t know what smelled worse between the two. Needless to say I wouldn’t even feed it to a dog and threw it out. I’ll be sticking to Henderson.
Food: 1
James is so great! He makes our experience amazing every time we come, and is always so lovely to our daughter! She loves the treasure chest!
Atmosphere: 5
Food: 5
Service: 5