Starbucks
420 Essa Rd, Barrie
(705) 739-7717
Recent Reviews
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Absolutely unacceptable experience at this Starbucks location.
I came in during my one-hour break, purchased a coffee, and attempted to sit at an empty table. I was then told by an employee that I was not allowed to sit and had to leave the store because they were holding a staff meeting.
This is completely unreasonable. The meeting was taking place at one specific table, while multiple other tables were empty and available. There was no valid reason to deny a paying customer the use of the seating area.
If a store is open to the public and selling products, customers should not be forced out for internal staff meetings. This shows a serious lack of professionalism and respect for customers.
I left feeling unwelcome and frustrated.
I will not be returning to this location and do not recommend it to anyone.
This has got to be the slowest starbucks around. Everytime I pre-order on the app and it is never ready on time. Today I ordered it said 10-13 min it will be ready. Then I here and the time changed to 16-21min!!! How is this possible. People pre-order for a reason, do better.
The staff is very friendly I will give them that but maybe there needs to be more staff.
The lady named Karen working today December 15, 2025 at 200pm was absolutely rude, zero personality, and no customer service! Not only has she over charged me twice for the same order were other employees charge me less, and she didn't even get my order right!
I challenged her on her price charging inaccuracies and all I heard from her mouth was huffing and puffing!
If you don't like your job go get another one!
Follow up, went the next day when she wasn't working, ordered thr same drink and was charged $7.86 while Karen charged me $9.76.
I think she's skimming from the til!
Service: 1
There is no excuse for this. Please do better.
Atmosphere: 1
Food: 1
Service: 1
Went to this starbucks location yesterday (nov. 28) at 8:30p (Starbucks app says it closes at 930). Door was locked, and employee was inside mopping the floor. She acknowledged we were there and just continued mopping. Watched 2 other sets of people went up to the door and try to open the locked door.
Ended up having to go to the location on Mapleview, service was fantastic there, super polite, and was actually open like the app says… the line went to the door despite the fact that the inside was closed in 10 minutes. Props to those employees, i will definitely never be coming back to this location.
Atmosphere: 3
Food: 4
Service: 1
Always so good
Atmosphere: 4
Food: 4
Service: 4
live close and come here often and they always forget the ketchup. asked for ketchup on an egg sandwhich, she states they have to add it on the side due to policy, okay sure. she asks if i want ketchup or anything with any of my other sandwhiches. i leave and am on the way to work with no ketchup at all in the bag to eat my food with so it went to waste and i didn’t have time to go back. if you can’t include it on the sandwhich i shouldn’t have to go back when you asked me twice if i wanted ketchup in the bag.
Atmosphere: 3
Food: 2
Service: 2
Two orders in two days, one in store and one through the app. Both were screwed up. For a premium price it's a mid service. Servers were pleasant though.
Atmosphere: 3
Food: 1
Service: 4
hate hate hate hate hate hate hate hate hate hate this place
Atmosphere: 1
Food: 1
Service: 1
Today morning shift this review for them.
Came like usual. Paid for my coffee.
Waited 2 minutes, Waited 5 minutes, Waited 10 minutes still nothing.
They forgot about me. And also want to mention, no people has been there inside only me. Then after around of 10 minutes came the lady into Starbucks which is working there and she was served in 30 seconds, it is not fair guys.
Serve her no problem but don't forget about your old customers.
Thank you Starbucks shift keep going like this and you will get a good reputation.
Every day before go to work I'm buying coffee here, years and years .
Never saw attitude like this to their customers, usually they are nice ,respectful, fast and good, but unfortunately not today's shift.
Not good for me and for them as well.
Just asked to get my money back and left location for another coffee shop.
Service: 1
Restaurantji Recommends
Too expensive for me!
Atmosphere: 3
Food: 3
Service: 3
They are very slow. People are waiting for coffee. Staff is chatting in the background. Disrespectful 👎👎👎👎👎👎👎👎👎👎👎👎
Atmosphere: 1
Food: 1
Service: 1
Great location , very clean with great staff. They are very attentive as well and incredibly pleasant. If you are looking for a great Starbucks to have a coffee and chill or spend some time with a friend I think this is a great location to do so! I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Go to coffee when on the road!
🌟 Five Stars Isn’t Enough! 🌟
I’ve been coming to this Starbucks location for over 7 years, and honestly, the only reason this review is so delayed is because I truly thought I had already written one!
The entire team here is fantastic, but I absolutely have to shout out Maggie and Trevor — they are the heart and soul of this store. Every time I visit, they go above and beyond, making each customer feel valued and welcome. Not once have they ever made me feel like an inconvenience, no matter how busy it gets.
A perfect example: there's a newer barista (likely still in training), and a few of the drinks haven’t been quite right. For the first time ever, I’ve had to bring a drink back — and every single time, Maggie or Trevor has remade it quickly, kindly, and with no fuss, making sure I get the drink I know and love.
Trevor, in particular, has incredible people-reading skills. He somehow knows exactly when to chat and brighten your day — even while multitasking — and when to give you space until you’ve had that first sip of caffeine (which, let’s be honest, is a superpower).
And Maggie... there aren’t enough words for how genuinely sweet and kind she is. She has such a warm, calming presence and truly makes your day better just by being herself. Starbucks is lucky to have someone like her lighting up the store.
If you’re in the area — this is the Starbucks to go to.
Atmosphere: 5
Food: 5
Service: 5
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