I had an excellent experience at Starbucks thanks to lyv . She provided very polite and friendly customer service, making me feel truly welcome. Even though I ordered a venti cup of coffee, she went the extra mile to prepare a custom drink just for me. Her professionalism and warm attitude made my visit even better. Thank you, Shital, for your outstanding service!
Atmosphere: 5
Food: 5
Service: 5
Victoria Rausch
As a long-time Starbucks customer, I’m disappointed to say that this recent experience has led me to reconsider my loyalty to the franchise. On July 3rd at approximately 8:15 PM, I visited the drive-thru to redeem my birthday reward. Prior to arriving, the Starbucks app had unexpectedly logged me out. After logging back in, I noticed that all of my stars and rewards had disappeared. Despite this, I proceeded to order, expecting the issue could be resolved at the window. When I presented my Starbucks card, I was informed there were no rewards available. I explained the situation — including the app malfunction — and even offered to show my ID to verify it was my birthday. However, the supervisor who was called over responded dismissively and informed me, rather curtly, that due to recent changes to the app, there was nothing they could do, even with my ID as proof. I was left feeling dismissed and pressured to pay for a drink that had already been made, despite clearly being eligible for a birthday reward. The interaction felt cold and unempathetic, and unfortunately, it left me visibly upset. I can’t recall a time when I’ve left an establishment feeling so disheartened. While I understand policies exist, it was the manner in which the situation was handled that was most disappointing. Because of this experience, I’ve decided I will be supporting local cafés moving forward — places where customer service still feels personal and genuine.
Service: 1
Shyama Pokharel
I will not go again , employees have negative attitude. They do as though as though they are paying from their pocket .
Atmosphere: 2
Food: 5
Service: 1
Jonathan Cacheiro
Staff was incredibly rude over an issue with a birthday drink, will not be returning, horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Rosemary Metallo
Not as good as it used to be
Amanda McCormick
Purchased a dragon drink light ice. I do not usually visit this location. It was very watered down. They remade it no problem. Still watered down. I think it is possibly a base issue. Tastes mostly of water a coconut milk.
Emma Grace
I had let an employee pick a drink for me, the following day I came back to re-purchase because I enjoyed it. When i re-purchased it, i did a mobile order and just ordered the last thing I had ordered. However, once i got the drink, i realized that the day before the lady didn’t log it was oat milk, she just made sure to add it. So when i re-purchased it didnt have oat milk. I explained the situation as i can not have regular milk, Georgia was so kind to offer to remake my drink no problem, she was more than willing and kind. Didn’t make me feel bad for not realizing sooner. Overall, had a great experience and was very impressed with how welcoming she was and how she instantly was ready to fix the problem that I had made by not double checking before i place the order. Will definitely be returning.
Trevor Daly
Coffee they have it's okay but Starbucks is overpriced ..the staff was good..the prices meh I make better coffee at home
Madison Lynn
Sad to see that a large company isnt training their staff on the AODA, and the management isnt enforcing
Neo
Service is fast, But got Blueberries in my hot Matcha Latte. It was at the bottom of my cup. Was too far away from location to return.
I really like this Starbucks. I don't live in Barrie but I am happy to do there when traveling. It has a nice atmosphere, it's clean and service is always great.
Atmosphere: 5
Service: 5
i Homie
Great People! Good Vibes!
Atmosphere: 5
Food: 5
Service: 5
Rob Ivanco
Great food and coffee
Atmosphere: 4
Food: 5
Service: 4
Shawn Nicol
Standard Starbucks. Drive-thru can get busy but themselves the breaks.
Atmosphere: 4
Food: 4
Service: 4
Ekaterina Mitrofanova
Enough is enough. I don’t know how many times this location has messed my order up, unfortunately, it is the closest location to my work. Ordered online to make sure everything is ready for me to pickup within my 15 minutes break to find out that they forgot about my food. That with me asking a worker 5 minutes earlier why is the flat white ready and the food isn’t. Was disregarded and told that the lady who prepares the food is busy. The coffee was absolutely disgusting too! Went straight to their garbage. I drink my coffee with oat milk everyday, so I can tell how oat milk tastes! Was offered a new one but because I waited for my oatmeal for 13 minutes I had to leave to make it back to work! So ended up paying nearly $13 for oatmeal and disgusting aftertaste of horrible flat white in my mouth.
I had an excellent experience at Starbucks thanks to lyv . She provided very polite and friendly customer service, making me feel truly welcome. Even though I ordered a venti cup of coffee, she went the extra mile to prepare a custom drink just for me. Her professionalism and warm attitude made my visit even better. Thank you, Shital, for your outstanding service!
Atmosphere: 5
Food: 5
Service: 5
As a long-time Starbucks customer, I’m disappointed to say that this recent experience has led me to reconsider my loyalty to the franchise.
On July 3rd at approximately 8:15 PM, I visited the drive-thru to redeem my birthday reward. Prior to arriving, the Starbucks app had unexpectedly logged me out. After logging back in, I noticed that all of my stars and rewards had disappeared. Despite this, I proceeded to order, expecting the issue could be resolved at the window.
When I presented my Starbucks card, I was informed there were no rewards available. I explained the situation — including the app malfunction — and even offered to show my ID to verify it was my birthday. However, the supervisor who was called over responded dismissively and informed me, rather curtly, that due to recent changes to the app, there was nothing they could do, even with my ID as proof.
I was left feeling dismissed and pressured to pay for a drink that had already been made, despite clearly being eligible for a birthday reward. The interaction felt cold and unempathetic, and unfortunately, it left me visibly upset. I can’t recall a time when I’ve left an establishment feeling so disheartened.
While I understand policies exist, it was the manner in which the situation was handled that was most disappointing. Because of this experience, I’ve decided I will be supporting local cafés moving forward — places where customer service still feels personal and genuine.
Service: 1
I will not go again , employees have negative attitude. They do as though as though they are paying from their pocket .
Atmosphere: 2
Food: 5
Service: 1
Staff was incredibly rude over an issue with a birthday drink, will not be returning, horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Not as good as it used to be
Purchased a dragon drink light ice. I do not usually visit this location. It was very watered down. They remade it no problem. Still watered down. I think it is possibly a base issue. Tastes mostly of water a coconut milk.
I had let an employee pick a drink for me, the following day I came back to re-purchase because I enjoyed it. When i re-purchased it, i did a mobile order and just ordered the last thing I had ordered. However, once i got the drink, i realized that the day before the lady didn’t log it was oat milk, she just made sure to add it. So when i re-purchased it didnt have oat milk. I explained the situation as i can not have regular milk, Georgia was so kind to offer to remake my drink no problem, she was more than willing and kind. Didn’t make me feel bad for not realizing sooner. Overall, had a great experience and was very impressed with how welcoming she was and how she instantly was ready to fix the problem that I had made by not double checking before i place the order. Will definitely be returning.
Coffee they have it's okay but Starbucks is overpriced ..the staff was good..the prices meh I make better coffee at home
Sad to see that a large company isnt training their staff on the AODA, and the management isnt enforcing
Service is fast, But got Blueberries in my hot Matcha Latte. It was at the bottom of my cup. Was too far away from location to return.
Restaurantji Recommends
I really like this Starbucks. I don't live in Barrie but I am happy to do there when traveling. It has a nice atmosphere, it's clean and service is always great.
Atmosphere: 5
Service: 5
Great People! Good Vibes!
Atmosphere: 5
Food: 5
Service: 5
Great food and coffee
Atmosphere: 4
Food: 5
Service: 4
Standard Starbucks. Drive-thru can get busy but themselves the breaks.
Atmosphere: 4
Food: 4
Service: 4
Enough is enough. I don’t know how many times this location has messed my order up, unfortunately, it is the closest location to my work. Ordered online to make sure everything is ready for me to pickup within my 15 minutes break to find out that they forgot about my food. That with me asking a worker 5 minutes earlier why is the flat white ready and the food isn’t. Was disregarded and told that the lady who prepares the food is busy. The coffee was absolutely disgusting too! Went straight to their garbage. I drink my coffee with oat milk everyday, so I can tell how oat milk tastes! Was offered a new one but because I waited for my oatmeal for 13 minutes I had to leave to make it back to work! So ended up paying nearly $13 for oatmeal and disgusting aftertaste of horrible flat white in my mouth.
Atmosphere: 1
Food: 1
Service: 1
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