Me and my girlfriend came in here at 10:45 because we were in the area and my girlfriend was hungry. We stood there for 5 minutes while staff proceeded to take stuff off the shelf and ignore us, will never come here again, shitty shitty service, do better
Nishat Mannan
I ordered breakfast sandwich with Latte. But they gave me black coffee instead. I didn’t realize that until I got home. I went back tot be store and told them about it. They didn’t sorry or anything. Also, funny that they took that black coffee from me and gave me a latte.
Stephen Barks
I waited over 15 minutes in the drive through to find out the icecap machine was not working and that is the only thing the person I was picking it up for wanted. There needs to be a sign put up before you enter the lineup stating they were not available. What a waste of people's time. Not the first time this has happened to me at this location. But fortunately the other times were only 5-10 minutes.
Farai Oscar Magodora
Try it and thank me later
Ryan Cox
Was a good experience overall. Not the cleanest Tim's I have been in in the lobby but was ok. Food was as expected. Had new breakfast box...was decent but a little pricey for what you get
Graham Walmsley
Suman1 was awesome!! Very kind and gave excellent service. 2AM she made 2 pizza's for me being the only one running the show..
T.M.
The people that work there are very nice and do as much as they can for you. This is a busy store so I understand they can't do it all.
Road Side Chiken
Very poor service as well as rude when I was asking simple questions.
John
Thank you for charging me for a farmers wrap but giving me no sausage. If you’re out of sausage, might be a good idea to tell customers that before ripping them off
Sirjan Kaur
Tim Hortons at Dunlop is such a clean and friendly location. Their speed of service, professionalism, accuracy of the order, friendliness, hygienic preparation, etc everything is top notch! I really prefer to go to this location over anywhere else. Kudos to everyone working there!!👍🏻
I had to tell i love this tim and any other Tim's as washrooms were clean and store looks best. I guess I can say I had best experience And I guess some name Asha or something served me and she was jolly person with good vibes.
Dom M
Been to the location and normally never had an issue with this location via being in person or heck even drive-thru but the past few month I've been using tims app delivery service and it so happens to use this one, tbh haven't been to this location in person for over a year so good service was a year ago or more and since ive been doing delivery through the tims app I've had over 7 orders where they forgot to add what I payed for, and the same thing everytime I order coffees and my coffee I get vanilla syrup added.... well mine and my partners always come with the requested sugar and cream however my coffee has been missing the vanilla syrup for now an 8th time..... like I've not complained till now as over 7 times really come on its now the 8th and I'm getting tired of the fast hiring as clearly there's either lack of proper training or misunderstanding on the employees part on the training provided eitherway kinda unprofessional considering 5 years ago tims barely ever made an issue to the point they could fix issues for free thinking there wouldn't be many to fix.... stop replacing our kind old coffee ladies with people that barely understand how to make coffee.
Update: reordered and still no vanilla!....... probably going to stop using tims app for delivery as with other delivery apps atleast I get to choose my delivery location, also worked for tims myself and customer care is a lie the complaints just get put in a mail box and ignored or disposed of if an owner or manager cares they contact directly, would rather see action like a promise of atleast one proper coffee at the minimum or a free proper coffee or better yet I did the math and a $5 or $10 tims gift card would replace the money wasted on incorrect coffees and paying for an extra topping to my coffee that's now 80 cents a shot of syrup i get 2 coffees I'm almost paying for a whole coffee in just paying for 2 shots of syrup so someone get it right...... that's minimum $1.60 an order in extra charges that I'm requesting and not even getting the vanilla?!?!?.... then on top of that I don't enjoy my coffee so could even count the coffee as a waste.... that's another $2 waste or more as I get xl coffee..... very disappointed with tims recently it used to hold itself to such standards i might go in and see for myself whats wrong with this location it's probably all new staff that are not properly trained or worst no offense to the people themselves but if there is too many immigrants and there English is broken then who's making sure they understand there job and whats means what seeing as they're entire job, training, customer interaction, it's all in English so who's making sure they understand everything I know tims used to as it's always had it's fair mix of immigrants, colored, and even age tims always tried to keep a balance and not favor one over the other, past 5 years I've watched tenor workers ones that know the job in and out be replaced with more and more people from out of country that don't always understand our language and worse our standards, I've noticed corners being cut in certain industries as most countries don't have as many rules or policies as we do and thus our standards are now dropping as to what we're willing to accept in terms of standards.... in the past if you didn't understand your training you were not hired simple as that.... what happened to the standard of quality we used to have.... it was nothing racist or against anyone it was just facts majority of our populace is English so if you couldn't understand English enough they wouldn't hire you to avoid issues of communication or worse understanding.... a good example even when I do get vanilla it's half the time French vanilla powder..... all because of wording and or lack of understanding of the words I get French vanilla powder instead of vanilla syrup..... I just wish quality assurance was still a thing...
Andrew King
Good service
Harjot Singh
Nastiest place ever. No cleaniness in the store.
Jared Halket
One of the better tims in central barrie. Never messy, attentive and nice staff, and fairly fast time of service in the drive through.
Me and my girlfriend came in here at 10:45 because we were in the area and my girlfriend was hungry. We stood there for 5 minutes while staff proceeded to take stuff off the shelf and ignore us, will never come here again, shitty shitty service, do better
I ordered breakfast sandwich with Latte. But they gave me black coffee instead. I didn’t realize that until I got home. I went back tot be store and told them about it. They didn’t sorry or anything. Also, funny that they took that black coffee from me and gave me a latte.
I waited over 15 minutes in the drive through to find out the icecap machine was not working and that is the only thing the person I was picking it up for wanted. There needs to be a sign put up before you enter the lineup stating they were not available. What a waste of people's time. Not the first time this has happened to me at this location. But fortunately the other times were only 5-10 minutes.
Try it and thank me later
Was a good experience overall. Not the cleanest Tim's I have been in in the lobby but was ok. Food was as expected. Had new breakfast box...was decent but a little pricey for what you get
Suman1 was awesome!! Very kind and gave excellent service. 2AM she made 2 pizza's for me being the only one running the show..
The people that work there are very nice and do as much as they can for you. This is a busy store so I understand they can't do it all.
Very poor service as well as rude when I was asking simple questions.
Thank you for charging me for a farmers wrap but giving me no sausage. If you’re out of sausage, might be a good idea to tell customers that before ripping them off
Tim Hortons at Dunlop is such a clean and friendly location. Their speed of service, professionalism, accuracy of the order, friendliness, hygienic preparation, etc everything is top notch! I really prefer to go to this location over anywhere else. Kudos to everyone working there!!👍🏻
Restaurantji Recommends
I had to tell i love this tim and any other Tim's as washrooms were clean and store looks best. I guess I can say I had best experience And I guess some name Asha or something served me and she was jolly person with good vibes.
Been to the location and normally never had an issue with this location via being in person or heck even drive-thru but the past few month I've been using tims app delivery service and it so happens to use this one, tbh haven't been to this location in person for over a year so good service was a year ago or more and since ive been doing delivery through the tims app I've had over 7 orders where they forgot to add what I payed for, and the same thing everytime I order coffees and my coffee I get vanilla syrup added.... well mine and my partners always come with the requested sugar and cream however my coffee has been missing the vanilla syrup for now an 8th time..... like I've not complained till now as over 7 times really come on its now the 8th and I'm getting tired of the fast hiring as clearly there's either lack of proper training or misunderstanding on the employees part on the training provided eitherway kinda unprofessional considering 5 years ago tims barely ever made an issue to the point they could fix issues for free thinking there wouldn't be many to fix.... stop replacing our kind old coffee ladies with people that barely understand how to make coffee.
Update: reordered and still no vanilla!....... probably going to stop using tims app for delivery as with other delivery apps atleast I get to choose my delivery location, also worked for tims myself and customer care is a lie the complaints just get put in a mail box and ignored or disposed of if an owner or manager cares they contact directly, would rather see action like a promise of atleast one proper coffee at the minimum or a free proper coffee or better yet I did the math and a $5 or $10 tims gift card would replace the money wasted on incorrect coffees and paying for an extra topping to my coffee that's now 80 cents a shot of syrup i get 2 coffees I'm almost paying for a whole coffee in just paying for 2 shots of syrup so someone get it right...... that's minimum $1.60 an order in extra charges that I'm requesting and not even getting the vanilla?!?!?.... then on top of that I don't enjoy my coffee so could even count the coffee as a waste.... that's another $2 waste or more as I get xl coffee..... very disappointed with tims recently it used to hold itself to such standards i might go in and see for myself whats wrong with this location it's probably all new staff that are not properly trained or worst no offense to the people themselves but if there is too many immigrants and there English is broken then who's making sure they understand there job and whats means what seeing as they're entire job, training, customer interaction, it's all in English so who's making sure they understand everything I know tims used to as it's always had it's fair mix of immigrants, colored, and even age tims always tried to keep a balance and not favor one over the other, past 5 years I've watched tenor workers ones that know the job in and out be replaced with more and more people from out of country that don't always understand our language and worse our standards, I've noticed corners being cut in certain industries as most countries don't have as many rules or policies as we do and thus our standards are now dropping as to what we're willing to accept in terms of standards.... in the past if you didn't understand your training you were not hired simple as that.... what happened to the standard of quality we used to have.... it was nothing racist or against anyone it was just facts majority of our populace is English so if you couldn't understand English enough they wouldn't hire you to avoid issues of communication or worse understanding.... a good example even when I do get vanilla it's half the time French vanilla powder..... all because of wording and or lack of understanding of the words I get French vanilla powder instead of vanilla syrup..... I just wish quality assurance was still a thing...
Good service
Nastiest place ever. No cleaniness in the store.
One of the better tims in central barrie. Never messy, attentive and nice staff, and fairly fast time of service in the drive through.
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