Honestly one of the best experiences with the managers, Reecha and Ryan. Had an issue with the my food order and contacted these managers; they were extremely kind and went above and beyond to remake my order and provide me with a refund for my inconvenience. They have consistently shown this type of customer service as I've been coming here often . The staff are also very kind and welcoming. Thumbs up to their good customer service!
Service: 5
Lisa Poshni
Such slow service. Even when it’s not busy.
Service: 2
Smith Murphy
Good food
Atmosphere: 5
Food: 5
Service: 5
RoyaleWchz
Very friendly service but the coffee tasted like the carafe hadn’t been cleaned in years. Awful coffee. Will not return
Atmosphere: 5
Food: 1
Service: 5
Scott W
Fast friendly service. And my bagel was very delicious.
Atmosphere: 5
Food: 5
Service: 5
Divyansh Bhardwaj
I visited the Tim Hortons at Livingstone in Barrie on June 28th around 9:44 PM. I initially ordered a small coffee triple-triple and a small honey lemon, but then asked to replace the triple-triple with another small honey lemon instead. When we received the drink, my friend noticed it was curdled. It turned out the staff had mixed the triple-triple with the honey lemon.
Even a child knows that adding lemon to tea with milk causes it to curdle. I went back to explain the issue politely, but the Indian Gujarati girl at the drive-thru kept arguing instead of listening. I even offered to pay for a new one, but she didn’t understand and was very dismissive. I showed her the difference between the two cups, but she still refused to acknowledge the mistake. She even closed the drive-thru window on my face, clearly showing she didn’t care about what the customer was trying to express.
Very disappointed with the customer service at this location—rude attitude and lack of basic knowledge about drinks. I will let this matter go, but I truly hope no other customer has to face such unprofessional and disrespectful behaviour from the staff in the future. This is definitely not the experience I expect from Tim Hortons.
Cassity Potter
This location has always given me excellent service in a timely manner. Great friendly staff.
Atmosphere: 5
Food: 5
Service: 5
M Karp
A food handler working at Tim Hortons (181 Livingstone St. E., Barrie) has been identified as a confirmed case of hepatitis A. People who had food or drinks from the restaurant from May 17 to June 3, may have been exposed to hepatitis A.
Atmosphere: 3
Food: 1
Service: 3
Liam Blake
Closed because of hepatitis A. someone hasn’t been washing their hands and definitely has been spreading fecal particles.
Restaurant had a hepatitis outbreak. Check media article to find out if you were exposed
Atmosphere: 1
Food: 1
Service: 1
T K
Confirmed case of Hepatitis A at this location. Frequently gets my order wrong anyways so I will definitely be staying away now.
Beata Dworakowski
I went to the drive thru in this location, it is my regular tim hortons I go to every day. Today was 2 cars in front of me and no one behind me. When I got to the window I pulled out my debit card to pay for my order and when I was putting away my debit card Pooja right away said here you go, knowing I'm putting away my card to have free hands to grab my order, she then repeated herself louder here you go. I looked at her and asked her what's the rush? I'm just putting away my card and there is no one behind me anyways and she responded in arguable voice that I don't care about that, we have numbers we have to follow it, it's fast pace. Many times I was waiting for minutes to pickup my order at the window and they were busy talking, they didn't care about a fast pace then? I just don't appreciate to be treated like I'm invading their place of work. I also don't appreciate to be rushed when putting away my cards. Pooja needs more patience with customers and improve customer service.
Danielle McNaughton
Wowww rude rude people here!!!!! TERRIBLE
Atmosphere: 1
Food: 1
Service: 1
Davinder Toor
I usually enjoy visiting Tim Hortons, but I’ve had consistently bad experiences with the night staff at this location. The employees are often rude, inattentive, and seem uninterested in providing proper service. Whether it’s getting the order wrong, serving cold food, or simply acting like they don’t want to be there, the night shift really brings down the reputation of this place.
It’s frustrating as a customer to be treated with such a lack of basic courtesy. I hope management looks into this and takes steps to improve customer service, especially during the late hours.
Very very bad customer service
Honestly one of the best experiences with the managers, Reecha and Ryan. Had an issue with the my food order and contacted these managers; they were extremely kind and went above and beyond to remake my order and provide me with a refund for my inconvenience. They have consistently shown this type of customer service as I've been coming here often . The staff are also very kind and welcoming. Thumbs up to their good customer service!
Service: 5
Such slow service. Even when it’s not busy.
Service: 2
Good food
Atmosphere: 5
Food: 5
Service: 5
Very friendly service but the coffee tasted like the carafe hadn’t been cleaned in years. Awful coffee. Will not return
Atmosphere: 5
Food: 1
Service: 5
Fast friendly service. And my bagel was very delicious.
Atmosphere: 5
Food: 5
Service: 5
I visited the Tim Hortons at Livingstone in Barrie on June 28th around 9:44 PM. I initially ordered a small coffee triple-triple and a small honey lemon, but then asked to replace the triple-triple with another small honey lemon instead. When we received the drink, my friend noticed it was curdled. It turned out the staff had mixed the triple-triple with the honey lemon.
Even a child knows that adding lemon to tea with milk causes it to curdle. I went back to explain the issue politely, but the Indian Gujarati girl at the drive-thru kept arguing instead of listening. I even offered to pay for a new one, but she didn’t understand and was very dismissive. I showed her the difference between the two cups, but she still refused to acknowledge the mistake. She even closed the drive-thru window on my face, clearly showing she didn’t care about what the customer was trying to express.
Very disappointed with the customer service at this location—rude attitude and lack of basic knowledge about drinks. I will let this matter go, but I truly hope no other customer has to face such unprofessional and disrespectful behaviour from the staff in the future. This is definitely not the experience I expect from Tim Hortons.
This location has always given me excellent service in a timely manner. Great friendly staff.
Atmosphere: 5
Food: 5
Service: 5
A food handler working at Tim Hortons (181 Livingstone St. E., Barrie) has been identified as a confirmed case of hepatitis A. People who had food or drinks from the restaurant from May 17 to June 3, may have been exposed to hepatitis A.
Atmosphere: 3
Food: 1
Service: 3
Closed because of hepatitis A. someone hasn’t been washing their hands and definitely has been spreading fecal particles.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Restaurant had a hepatitis outbreak. Check media article to find out if you were exposed
Atmosphere: 1
Food: 1
Service: 1
Confirmed case of Hepatitis A at this location. Frequently gets my order wrong anyways so I will definitely be staying away now.
I went to the drive thru in this location, it is my regular tim hortons I go to every day. Today was 2 cars in front of me and no one behind me. When I got to the window I pulled out my debit card to pay for my order and when I was putting away my debit card Pooja right away said here you go, knowing I'm putting away my card to have free hands to grab my order, she then repeated herself louder here you go. I looked at her and asked her what's the rush? I'm just putting away my card and there is no one behind me anyways and she responded in arguable voice that I don't care about that, we have numbers we have to follow it, it's fast pace. Many times I was waiting for minutes to pickup my order at the window and they were busy talking, they didn't care about a fast pace then? I just don't appreciate to be treated like I'm invading their place of work. I also don't appreciate to be rushed when putting away my cards. Pooja needs more patience with customers and improve customer service.
Wowww rude rude people here!!!!! TERRIBLE
Atmosphere: 1
Food: 1
Service: 1
I usually enjoy visiting Tim Hortons, but I’ve had consistently bad experiences with the night staff at this location. The employees are often rude, inattentive, and seem uninterested in providing proper service. Whether it’s getting the order wrong, serving cold food, or simply acting like they don’t want to be there, the night shift really brings down the reputation of this place.
It’s frustrating as a customer to be treated with such a lack of basic courtesy. I hope management looks into this and takes steps to improve customer service, especially during the late hours.
Atmosphere: 1
Food: 1
Service: 1
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