Been here 2 times since it opened. Menu is very big with lots of great options. Everything I tired was absolutely amazing. Also the drink options are endless. Definitely will be back. Small issues with communication but that's minor.
Huy Bui
TLDR: Bad food, poor ordering system with phone asking for too much info and no confirmation, and staff who swear at you in Vietnamese with no follow up from complaints made on social and website. Even if it’s late, you’re better off going hungry.
As a Canadian born Vietnamese I’ve been to quite a lot of pho places over my life and sadly this one not only has bad service but the food is sub par and you should not judge Vietnamese food by what is being sold here. I need to write this post as a warning to others about not only the sun par quality but the horrendous service. The worst part is this has been the second time I gave this place a chance and it was poor both times.
Experience:
To start off we came by this place later in the night and it was the only place open at the time. If you want to dine in you must order food through their web app. The app will take you name, phone and email. After taking all this info they fail to give you any confirmation of what you have ordered which in any restaurant(not only pho places) will repeat your order back to you. I bring this up because after we received our food I realized they gave me something that was different than what I thought I ordered. I went up to the counter to ask him to fix it, but he was with a customer who was ordering. Which was fine, I waited patiently as I saw he made eye contact with me. There was another girl working but looked like she was on break, and in Vietnamese she asked him if he needed help. He declined. After taking the order he continued to ignore me and made some slushie drink for the customer, then finally asked me what I needed. I explained this to the waiter and the younger man started giving me attitude saying that it was my fault. I told him just fix it. I went back to wait. This whole process of finding out I got the wrong order and him actually bringing it to me took over 30mins. At that point I told him I don’t want it anymore since my wife and our friend both finished their food and would have to wait for me to eat mine from the start. He grudgingly took the item off our bill only after I complained a second time after checking the bowl to see if I ate any( I didn’t touch it). After he got back to the counter I could hear him swear in. Vietnamese calling me a dog(“thằng chó”). Even though he knew we all spoke Vietnamese.
Food:
Just poorly made and low quality ingredients. This is coming from me, my wife, and two of my friends on two different occasions. And trust me, I’m rarely picky about food.
Post service:
As someone whose worked in customer service for years I know how important it is for customer feedback as it helps a business grow and learn from mistakes. I tried reaching out on multiple Facebook posts and messaging, their website contact form and calling and no one will get back to me about my experience.
Dawn Janeiro Wilson
We love the Jane and Wilson location. Have been eating there for years! The service and the food is amazing! Also the smoothies and iced coffees can’t be beat ♥️
Araceli Sanchez
Delicious food, highly recommended 🍜🍜🍜
Nafees Khan
Love the pad thai with chicken/shrimp and mango chicken salad!
Been here 2 times since it opened. Menu is very big with lots of great options. Everything I tired was absolutely amazing. Also the drink options are endless. Definitely will be back. Small issues with communication but that's minor.
TLDR: Bad food, poor ordering system with phone asking for too much info and no confirmation, and staff who swear at you in Vietnamese with no follow up from complaints made on social and website. Even if it’s late, you’re better off going hungry. As a Canadian born Vietnamese I’ve been to quite a lot of pho places over my life and sadly this one not only has bad service but the food is sub par and you should not judge Vietnamese food by what is being sold here. I need to write this post as a warning to others about not only the sun par quality but the horrendous service. The worst part is this has been the second time I gave this place a chance and it was poor both times. Experience: To start off we came by this place later in the night and it was the only place open at the time. If you want to dine in you must order food through their web app. The app will take you name, phone and email. After taking all this info they fail to give you any confirmation of what you have ordered which in any restaurant(not only pho places) will repeat your order back to you. I bring this up because after we received our food I realized they gave me something that was different than what I thought I ordered. I went up to the counter to ask him to fix it, but he was with a customer who was ordering. Which was fine, I waited patiently as I saw he made eye contact with me. There was another girl working but looked like she was on break, and in Vietnamese she asked him if he needed help. He declined. After taking the order he continued to ignore me and made some slushie drink for the customer, then finally asked me what I needed. I explained this to the waiter and the younger man started giving me attitude saying that it was my fault. I told him just fix it. I went back to wait. This whole process of finding out I got the wrong order and him actually bringing it to me took over 30mins. At that point I told him I don’t want it anymore since my wife and our friend both finished their food and would have to wait for me to eat mine from the start. He grudgingly took the item off our bill only after I complained a second time after checking the bowl to see if I ate any( I didn’t touch it). After he got back to the counter I could hear him swear in. Vietnamese calling me a dog(“thằng chó”). Even though he knew we all spoke Vietnamese. Food: Just poorly made and low quality ingredients. This is coming from me, my wife, and two of my friends on two different occasions. And trust me, I’m rarely picky about food. Post service: As someone whose worked in customer service for years I know how important it is for customer feedback as it helps a business grow and learn from mistakes. I tried reaching out on multiple Facebook posts and messaging, their website contact form and calling and no one will get back to me about my experience.
We love the Jane and Wilson location. Have been eating there for years! The service and the food is amazing! Also the smoothies and iced coffees can’t be beat ♥️
Delicious food, highly recommended 🍜🍜🍜
Love the pad thai with chicken/shrimp and mango chicken salad!
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