I ordered a birthday day dinner for my wife and I, two kung pao chickens. We open the boxes only to find one of them has nice proper long strips of chicken in a decent quantity, making for a well-balanced, proper meal. The other one on the other hand came with these tiny scrap looking pieces of chicken and little quantity, making for a super low in protein meal, for a dish highlighted by its chicken. Probably had the equivalent of half a drumstick worth of chicken in the whole meal. Absolutely ridiculous. I called the restaurant the next day with video and picture evidence, and politely explained what had happened, knowing it could've been an innocent mistake, and the manager said they would review the situation. They then email me later on saying that they checked their camera footage, and concluded that their employees did nothing wrong and that they weren't going to do anything about it. So, answered back and sent the video and pictures, and wrote a tactful and sincere reply, and the extent of what they offered is a 10% credit for next time... not even enough to cover the tax. The way they take their customers for idiots, and do not have any remorse for their errors, or care for customer satisfaction is baffling. Even McDonald's has better customer service than that! I would 100% not recommend to anybody. Side note, the food itself is nothing to special in the slightest either. Not worth it at all. What you see in the photo is exactly every piece in the whole dish... not enough protein for anybody, not even my grandma.
Food: 2
Service: 1
BMG Music Canada
Very slow service and bad quality
Atmosphere: 1
Food: 1
Service: 1
Ken Rogue
Food was great. But I made the mistake of not looking for the little hot sauce sign. Be sure to check for spicy symbols.
Atmosphere: 3
Food: 5
Service: 5
J. Joy
Great restaurant for any lunch or dinner! Always freshly made! Lots of options to choose from. The owners and staff are always very friendly and make every visit wonderful! Great service every time!
Atmosphere: 5
Food: 5
Service: 5
Robert Wargala
Used to go fairly often for takeout (biweekly) but it looks like they changed their POS and preset tips are now a thing. They start at 15% and the guy at the counter was staring me down as I went thru the payment process almost daring me to skip. Not really interested in going back any time soon.
Atmosphere: 3
Food: 4
Service: 3
Bela romania
First time here. Arkey was our cook and server and absolutely was a pleasure being served by him. Food was great! Definitely try it out it’s worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai, Firecracker Chicken
Paula Flear
The food tasted fine, other then making stuck on the Lou all night
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Firecracker Chicken
Michael Csikos
Delicious food, great employees and excellent pricing couldn't ask for anything more
Atmosphere: 5
Food: 5
Service: 5
Amanda Jackson
I Worked a 16 hour day and was to tired to cook dinner so figured we would try wokbox again after a couple years. Came in with a buy one get one free coupon. Tried to order a third butter chicken as the daily special at 20% off and a a box off the value meal. I was told I could only apply one discount. After saying I would place two seperate orders the guy agreed to honor the butter chicken at the 20% off but then charged me full price $13.99 on the everyday value menu meal that should have been $10.99. Yes I realize I'm talking about $3 plus tax but this is terrible customer service. I'm a single mom and things are right for everyone. It incredibly embarrassing having to insist that they apply the correct pricing. Based on this unfortunately I will not be back and I will not recommend wokbox to anyone.
I have 20+ years of experience in food/customer service and think this is a crappy way to run a business. I understand if I was trying to use multiple coupons that that would be an issue but I wasn't.. I used a coupon, ordered the daily special and 1 item on the value menu.
Atmosphere: 3
Food: 3
Service: 1
Bryan Russell
Came across the promotion 25% off if you were a first time buyer through the app in which I did, my whole order came about to $73ish after tax ($63 before). I got to the store and was told that the promo is “added automatically”, I explained to the person that “I was not prompted any options to add any code and was not given any code for the 25% after signing up”. I was told multiple times that the promo is added automatically but the only thing that was added is the tax. Advertisement is misleading and they should have a system where if you sign up as a first time buyer, they email you a code specifically for you.
Delicious Mongolian beef and broccoli by my new friend Luckshur- power went out all over Barrie north so I went in and had a meal and a brew. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Tanvi B. Patel
Food was very good Allstaff members are friendly
Atmosphere: 5
Food: 5
Service: 5
Mika Braet
This is a message for management. It has nothing to do with the employee that was working there. They were very kind, considerate and did they best they could. It took myself and my cousins one hour to get three noodle dishes; that is an exorbitant amount of time. There was only one worker for both the cooking and the till. I understand that today was a holiday (Thanksgiving) but there should have been at least two people working: one to cook and one doing customer service. Managers: do better for your employees.
Food: 5
Rob Bungay
Always a ton of food for what you pay for. Sumo size equals 2 meals
Atmosphere: 4
Food: 5
Service: 5
Dana Gairdner
Just ordered the chicken teriyaki and the entire dish overwhelmingly tastes like fish. Inedible and utterly disgusted by this atrocious food. I've had other Wok Box before but this one is disgusting. Steer clear of this location
I ordered a birthday day dinner for my wife and I, two kung pao chickens. We open the boxes only to find one of them has nice proper long strips of chicken in a decent quantity, making for a well-balanced, proper meal. The other one on the other hand came with these tiny scrap looking pieces of chicken and little quantity, making for a super low in protein meal, for a dish highlighted by its chicken. Probably had the equivalent of half a drumstick worth of chicken in the whole meal. Absolutely ridiculous. I called the restaurant the next day with video and picture evidence, and politely explained what had happened, knowing it could've been an innocent mistake, and the manager said they would review the situation. They then email me later on saying that they checked their camera footage, and concluded that their employees did nothing wrong and that they weren't going to do anything about it. So, answered back and sent the video and pictures, and wrote a tactful and sincere reply, and the extent of what they offered is a 10% credit for next time... not even enough to cover the tax. The way they take their customers for idiots, and do not have any remorse for their errors, or care for customer satisfaction is baffling. Even McDonald's has better customer service than that! I would 100% not recommend to anybody. Side note, the food itself is nothing to special in the slightest either. Not worth it at all. What you see in the photo is exactly every piece in the whole dish... not enough protein for anybody, not even my grandma.
Food: 2
Service: 1
Very slow service and bad quality
Atmosphere: 1
Food: 1
Service: 1
Food was great. But I made the mistake of not looking for the little hot sauce sign. Be sure to check for spicy symbols.
Atmosphere: 3
Food: 5
Service: 5
Great restaurant for any lunch or dinner! Always freshly made! Lots of options to choose from. The owners and staff are always very friendly and make every visit wonderful! Great service every time!
Atmosphere: 5
Food: 5
Service: 5
Used to go fairly often for takeout (biweekly) but it looks like they changed their POS and preset tips are now a thing. They start at 15% and the guy at the counter was staring me down as I went thru the payment process almost daring me to skip. Not really interested in going back any time soon.
Atmosphere: 3
Food: 4
Service: 3
First time here.
Arkey was our cook and server and absolutely was a pleasure being served by him.
Food was great!
Definitely try it out it’s worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai, Firecracker Chicken
The food tasted fine, other then making stuck on the Lou all night
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Firecracker Chicken
Delicious food, great employees and excellent pricing couldn't ask for anything more
Atmosphere: 5
Food: 5
Service: 5
I Worked a 16 hour day and was to tired to cook dinner so figured we would try wokbox again after a couple years. Came in with a buy one get one free coupon. Tried to order a third butter chicken as the daily special at 20% off and a a box off the value meal. I was told I could only apply one discount. After saying I would place two seperate orders the guy agreed to honor the butter chicken at the 20% off but then charged me full price $13.99 on the everyday value menu meal that should have been $10.99. Yes I realize I'm talking about $3 plus tax but this is terrible customer service.
I'm a single mom and things are right for everyone. It incredibly embarrassing having to insist that they apply the correct pricing. Based on this unfortunately I will not be back and I will not recommend wokbox to anyone.
I have 20+ years of experience in food/customer service and think this is a crappy way to run a business. I understand if I was trying to use multiple coupons that that would be an issue but I wasn't.. I used a coupon, ordered the daily special and 1 item on the value menu.
Atmosphere: 3
Food: 3
Service: 1
Came across the promotion 25% off if you were a first time buyer through the app in which I did, my whole order came about to $73ish after tax ($63 before). I got to the store and was told that the promo is “added automatically”, I explained to the person that “I was not prompted any options to add any code and was not given any code for the 25% after signing up”. I was told multiple times that the promo is added automatically but the only thing that was added is the tax. Advertisement is misleading and they should have a system where if you sign up as a first time buyer, they email you a code specifically for you.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Delicious Mongolian beef and broccoli by my new friend Luckshur- power went out all over Barrie north so I went in and had a meal and a brew. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Food was very good
Allstaff members are friendly
Atmosphere: 5
Food: 5
Service: 5
This is a message for management. It has nothing to do with the employee that was working there. They were very kind, considerate and did they best they could. It took myself and my cousins one hour to get three noodle dishes; that is an exorbitant amount of time. There was only one worker for both the cooking and the till. I understand that today was a holiday (Thanksgiving) but there should have been at least two people working: one to cook and one doing customer service. Managers: do better for your employees.
Food: 5
Always a ton of food for what you pay for. Sumo size equals 2 meals
Atmosphere: 4
Food: 5
Service: 5
Just ordered the chicken teriyaki and the entire dish overwhelmingly tastes like fish. Inedible and utterly disgusted by this atrocious food. I've had other Wok Box before but this one is disgusting. Steer clear of this location
Atmosphere: 3
Food: 1
Service: 3
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