Friendly service, amazing cupcakes , but will never order another cake from there ! It was dry, and the icing was not a true buttercream! I expected more for $70 dollars,also your inscriptions ( words ) were way too small for taking a nice photo for keepsake .
Perry Gandhi
I want to share one of the worst customer service experience i had with 'SUGAR MAMA'S BAKE SHOP'.I ordered a custom made cake for my daughter's 17th birthday on 23rd April. I went to Sugar Mama's bake on 18th April to ask if they can make the cake I had shown (gave them pic too) few days back and the older lady at the shop confirmed that they can make it except for the fondant work. I confirmed them the order on text the same day ie 18th April. I even wrote them on text what I needed on cake. I got a reply back from Krysten's country kitchen that they will only consider the order once they get the payment. She sent me an email address to pay. Fair enough.I went to shop next day on 19th April to make the payment and confirm my order in-person.I reiterated my order and realized I had made a mistake on text about what is to be written on the cake. I had texted them to write "Getting Seventeen" but actually my daughter wanted "GOING SEVENTEEN" a title from some POP group. So while confirming the order in-person I asked them to write Correct wordings. The old lady at the counter wrote the order (in the order book). I corrected her that I want them to title the cake GOING SEVENTEEN. She even took the picture of the cake from my phone. I also asked them to write Happy Birthday message. They showed me a white fondant type thing in various designs on which they write message to go in the top of cake.My daughter was so happy and excited to get the cake she really desired and was looking forward to it.Everything went well so far. I went back on 21st April to collect my cake. GUESS what?? My worst nightmare came true. They had written GETTING SEVENTEEN. I told them they have made a mistake. The young girl at the counter called some one over phone to tell her the mistake. After her phone call she agreed they have made a mistake and they will check with decorator if she can fix it and will offer a discount or refund. I left the cake with them and gave them a chance to fix the mistake.After some time I got a text from Krysten's kitchen that it cant be fixed as she is not available today and to make things worse she wrote it's my fault that in my initial message I wrote the wrong wording. I told her please check your order book but she wrote back to me that they can't incorporate so many changes in the order and insisted its my mistake. I told her first change was made even before confirming the order in-store and making the payment and second thing was just not to put the pre made white sugar fondant thing which has says "Happy Birthday". But she kept emphasising on the message i had sent earlier even before the order was confirmed. She wasn't ready to acknowledge or check whats written in order book. Anyways i went to collect my cake and GUESS WHAT? NO discount or any refund. No apology from Krysten's kitchen instead she always picked the words or statements from my messages which suited her business need instead of making effort to fix or atleast do something to make it up for the mistake. I found it rude and had a the worst customer service experience one can expect. I think for them customer satisfaction has no meaning they got money in the till and everything is good. I gave them a chance to fixed it or do something about it but no they just want to put all blame on customer. No apology from Krysten kitchen either.Now I am left with a cake for which I paid $40 and which I need to fix myself and above all my daughter feeling Sad and heart broken.
S S
Presentation is good, but the product isn’t. These cupcakes have a boxed feel/taste to them - not a fan and I won’t be returning.
Atmosphere: 3
Food: 2
Service: 3
Alicia Carefoote
Absolutely amazing cheesecakes and brownies! Cheesecake is similar to Cheesecake Factory in taste and creaminess and the flavours are so delicious. Brownies - so goooood. Will be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Paul
Service was good, I would suggest to the person who was working on Saturday be a little more knowledgeable when someone is asking for dairy free/gluten free cause that could kill someone who is allergic. However, this was our first time here from other reviews it seemed like it would be a good place. The cupcakes we got along with the Danish was really dry as if it was on the shelf for 4 days. The icing was hard like it was dried out in a microwave. Unfortunately we will probably never return
Atmosphere: 1
Food: 1
Service: 3
Brenda Timpson
I made an order just before Christmas. They were so friendly and helpful. Absolutely amazing cupcakes! Delicious!
Atmosphere: 5
Food: 5
Service: 5
Tee Zee
I have now been in here three times. The first time was really great. Bought a pecan Square and it was delectable. Everything looked amazing. The presentation is very beautiful.Second time I went in they were closing at five and it was maybe a minute to 5 o’clock, ‘open’ sign was on, and the door was unlocked so I went in, but the lady who served me seemed very annoyed, that I came in at 5 o’clock. I apologized that it was so close to their closing time and I only bought things behind the counter but she was pretty unfriendly. I’m going to guess she was the owner.Today was my third time going in. Girl behind the counter was extremely nice and perky. I tried some new things. The German chocolate brownie was very disappointing and the buttercream icing seems like it’s made from Crisco or some thing but I doubt it’s butter. You can call it buttercream but that doesn’t make it butter.The stuff looks really good but for the calories I think I’d rather eat something else.It’s really hit and miss. I think going forward, I’ll pass.
Atmosphere: 4
Food: 2
Service: 4
Jessica Hamann
We ordered a large order of cupcakes for our wedding this past weekend. They were absolutely delicious and all of our guests loved them. They even provide gluten free cupcakes as we had some guests with Celiac. Will definitely order more in the future.
Atmosphere: 5
Food: 5
Service: 5
Sal s
Really disappointed. Eclair tasted like Walmart brand. Cheap cream, hard shell, tasteless chocolate. Bad first experience and so I will continue going back to what I love more which is Wannamakers Donuts!
Kaitlyn Cervi
Very good cupcakes. The selection is huge. Most are the same base, chocolate or vanilla, with different fillings and toppings, which is a brilliant business model, and they're delicious.
Amazing cupcakes! My favorite is the Black forest. Good selection of gluten free too
Karina Stickle
I am in a different city than my parents and forgot to order something for my dad's birthday (I know, I know, bad daughter ?)But, I reached out to Sugar Mama's and they were able to get 6 delicious cupcakes to him Pronto within only a few hours and even with a special birthday note.They were amazing and my parents said the cupcakes were THE BEST.THANKS SO MUCH SUGAR MAMA'S for saving the day!
Greg Clarke
Their cupcakes make my daughter and wife happy. Lots of nice touches, like basing their Reece's pieces cupcake on an actual Reese's piece. They are good at their craft and their craft is delicious.
Lexis Rieger
The cupcakes and donuts are phenomenal! The best bakery Belleville has to offer! Their pricing is very reasonable and the product is totally worth it. Always happy with my experiences dealing with Sugar Mama’s Bake Shoppe!
Anne Henderson
The exquisitely decorated mini cheeseakes and cupcakes were so beautiful that our party guests felt they shouldn't eat them. But once they overcame their reluctance, they absolutely loved them. High quality, friendly customer service and my order perfectly packaged. What's not to love!
Friendly service, amazing cupcakes , but will never order another cake from there ! It was dry, and the icing was not a true buttercream! I expected more for $70 dollars,also your inscriptions ( words ) were way too small for taking a nice photo for keepsake .
I want to share one of the worst customer service experience i had with 'SUGAR MAMA'S BAKE SHOP'.I ordered a custom made cake for my daughter's 17th birthday on 23rd April. I went to Sugar Mama's bake on 18th April to ask if they can make the cake I had shown (gave them pic too) few days back and the older lady at the shop confirmed that they can make it except for the fondant work. I confirmed them the order on text the same day ie 18th April. I even wrote them on text what I needed on cake. I got a reply back from Krysten's country kitchen that they will only consider the order once they get the payment. She sent me an email address to pay. Fair enough.I went to shop next day on 19th April to make the payment and confirm my order in-person.I reiterated my order and realized I had made a mistake on text about what is to be written on the cake. I had texted them to write "Getting Seventeen" but actually my daughter wanted "GOING SEVENTEEN" a title from some POP group. So while confirming the order in-person I asked them to write Correct wordings. The old lady at the counter wrote the order (in the order book). I corrected her that I want them to title the cake GOING SEVENTEEN. She even took the picture of the cake from my phone. I also asked them to write Happy Birthday message. They showed me a white fondant type thing in various designs on which they write message to go in the top of cake.My daughter was so happy and excited to get the cake she really desired and was looking forward to it.Everything went well so far. I went back on 21st April to collect my cake. GUESS what?? My worst nightmare came true. They had written GETTING SEVENTEEN. I told them they have made a mistake. The young girl at the counter called some one over phone to tell her the mistake. After her phone call she agreed they have made a mistake and they will check with decorator if she can fix it and will offer a discount or refund. I left the cake with them and gave them a chance to fix the mistake.After some time I got a text from Krysten's kitchen that it cant be fixed as she is not available today and to make things worse she wrote it's my fault that in my initial message I wrote the wrong wording. I told her please check your order book but she wrote back to me that they can't incorporate so many changes in the order and insisted its my mistake. I told her first change was made even before confirming the order in-store and making the payment and second thing was just not to put the pre made white sugar fondant thing which has says "Happy Birthday". But she kept emphasising on the message i had sent earlier even before the order was confirmed. She wasn't ready to acknowledge or check whats written in order book. Anyways i went to collect my cake and GUESS WHAT? NO discount or any refund. No apology from Krysten's kitchen instead she always picked the words or statements from my messages which suited her business need instead of making effort to fix or atleast do something to make it up for the mistake. I found it rude and had a the worst customer service experience one can expect. I think for them customer satisfaction has no meaning they got money in the till and everything is good. I gave them a chance to fixed it or do something about it but no they just want to put all blame on customer. No apology from Krysten kitchen either.Now I am left with a cake for which I paid $40 and which I need to fix myself and above all my daughter feeling Sad and heart broken.
Presentation is good, but the product isn’t. These cupcakes have a boxed feel/taste to them - not a fan and I won’t be returning.
Atmosphere: 3
Food: 2
Service: 3
Absolutely amazing cheesecakes and brownies! Cheesecake is similar to Cheesecake Factory in taste and creaminess and the flavours are so delicious. Brownies - so goooood. Will be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Service was good, I would suggest to the person who was working on Saturday be a little more knowledgeable when someone is asking for dairy free/gluten free cause that could kill someone who is allergic. However, this was our first time here from other reviews it seemed like it would be a good place. The cupcakes we got along with the Danish was really dry as if it was on the shelf for 4 days. The icing was hard like it was dried out in a microwave. Unfortunately we will probably never return
Atmosphere: 1
Food: 1
Service: 3
I made an order just before Christmas. They were so friendly and helpful. Absolutely amazing cupcakes! Delicious!
Atmosphere: 5
Food: 5
Service: 5
I have now been in here three times. The first time was really great. Bought a pecan Square and it was delectable. Everything looked amazing. The presentation is very beautiful.Second time I went in they were closing at five and it was maybe a minute to 5 o’clock, ‘open’ sign was on, and the door was unlocked so I went in, but the lady who served me seemed very annoyed, that I came in at 5 o’clock. I apologized that it was so close to their closing time and I only bought things behind the counter but she was pretty unfriendly. I’m going to guess she was the owner.Today was my third time going in. Girl behind the counter was extremely nice and perky. I tried some new things. The German chocolate brownie was very disappointing and the buttercream icing seems like it’s made from Crisco or some thing but I doubt it’s butter. You can call it buttercream but that doesn’t make it butter.The stuff looks really good but for the calories I think I’d rather eat something else.It’s really hit and miss. I think going forward, I’ll pass.
Atmosphere: 4
Food: 2
Service: 4
We ordered a large order of cupcakes for our wedding this past weekend. They were absolutely delicious and all of our guests loved them. They even provide gluten free cupcakes as we had some guests with Celiac. Will definitely order more in the future.
Atmosphere: 5
Food: 5
Service: 5
Really disappointed. Eclair tasted like Walmart brand. Cheap cream, hard shell, tasteless chocolate. Bad first experience and so I will continue going back to what I love more which is Wannamakers Donuts!
Very good cupcakes. The selection is huge. Most are the same base, chocolate or vanilla, with different fillings and toppings, which is a brilliant business model, and they're delicious.
Restaurantji Recommends
Amazing cupcakes! My favorite is the Black forest. Good selection of gluten free too
I am in a different city than my parents and forgot to order something for my dad's birthday (I know, I know, bad daughter ?)But, I reached out to Sugar Mama's and they were able to get 6 delicious cupcakes to him Pronto within only a few hours and even with a special birthday note.They were amazing and my parents said the cupcakes were THE BEST.THANKS SO MUCH SUGAR MAMA'S for saving the day!
Their cupcakes make my daughter and wife happy. Lots of nice touches, like basing their Reece's pieces cupcake on an actual Reese's piece. They are good at their craft and their craft is delicious.
The cupcakes and donuts are phenomenal! The best bakery Belleville has to offer! Their pricing is very reasonable and the product is totally worth it. Always happy with my experiences dealing with Sugar Mama’s Bake Shoppe!
The exquisitely decorated mini cheeseakes and cupcakes were so beautiful that our party guests felt they shouldn't eat them. But once they overcame their reluctance, they absolutely loved them. High quality, friendly customer service and my order perfectly packaged. What's not to love!