Bourbon St & Grill Bramalea Inc

I got food poisoning from this location on December 29th 2024. I was puking for 8 hours straight and I was out of commission for the whole day, bed ridden with the worst chills known to man. AVOID AT ALL COSTS!

Atmosphere: 2

Food: 1

Service: 2

They treated very badly , we visted first time , i wanted to buy food for my husband , i was little unware about it . She talk very rudly , did not help me to select food bcz when she was serving she served in hurry , gave me a tasteless food . After that food , my husband had a stomach pain . They made our experience very very bad.

Atmosphere: 1

Staff is really rude , they are not helping to select the food if person buying first time . They treated very badly ,food was tasteless.

Atmosphere: 1

Quality has gone way down and portions are terrible now. I used to go here because the portion was the best for the price now it's less than a scoop of meat

Atmosphere: 1

Food: 2

Service: 1

All meat are sweet. Will not visit this place again

Atmosphere: 1

Food: 1

Service: 1

Food was terrible and the noodles were legitimate spegetti noddles lmao.
I rarely eat here and it will be the last time.
Staff was great.

Atmosphere: 3

Food: 1

Service: 5

I have bought food from this restaurant for over 15 years but had been for awhile. While the food is tasty the portion is ridiculous. I counted 7 small pieces of chicken severed with my order. This is not value for money. In the past you would get two serving spoons full. Now the servers are barely giving you one spoonful. Very disappointed.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Bourbon Chicken Fried Rice Veggie Combo

Public Service Announcement

I do not have any issues with the food. The food is delicious, service consistent, and staff efficient.

On two separate occasions, I ordered meals online via Uber Eats. Both times, the order was picked up by couriers on a bike (this was the first warning sign). Unless delivering to nearby condos/ apartments, this was suspicious. The second warning sign was the ever increasing delivery time. Needless to say, the orders were never delivered.

When contacting the 'couriers', they seemed confused and were not helpful. This is clearly a scam for free meals and Bourbon St. Grill appears to be the preference for these bad actors.

Please be advised if ordering online.

Update: portions are smaller due to new containers.

Food: 5

Pathetic service. Extremely rude staff. 2 pieces of chicken were served in Combo 3.

Atmosphere: 1

Food: 1

Service: 1

Food was hot and service was quick. The price for Combo 1 was decent compared to Shaghai 360 down the hall but the portion size was very, very small for the price paid. Now I know why this location has a bad review. A word of advice to the franchise owner...take care of your customers with decent portion sizes and they'll come back for more. You don't have to go overboard but a little more meat would help instead of loading the entire container with rice that takes up all the room.

Atmosphere: 5

Food: 3

Service: 5

Food is cold service is garbage,rude service

Atmosphere: 1

Food: 1

Service: 1

My go to spot for food. Good prices.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bourbon Chicken Fried Rice Veggie Combo, Bourbon Chicken Mix Vegetables and Chow Mein

Visited today such a bad experience the food was very bad and was uncooked and the staff were very rude

Food was quite tasty and tasted fresh however something in the pepper beef or the bourbon chicken got me sick. Never happened to me before and will never be coming back.

Atmosphere: 2

Food: 1

Service: 4

10 years ago it was good now adays its just garbage, small portions, lack of flavor, and tastes old

Atmosphere: 1

Food: 1

Service: 1