I tried to redeem my LNY coupon "buy 2 large drinks for only $7.49" and the cashier did not apply the discount correctly. When questioned, she said that the coupon was definitely applied and the screen on the till showing the breakdown of the order was correct. When doing several manual calculations to confirm what the total should have been, the numbers were not adding up. My purchase should have rang in for cheaper. I did not want to make a scene, so I paid for my order and told myself that I would take this experience as a loss.
Also, after placing my order, I noticed that there were LNY pockets remaining beside the till. I asked if I could have a pocket and the barista said that she would give me two since I ordered four large drinks. When my order was ready, I was given one LYN pocket. I reminded the barista that she said she would give me two pockets. She then said that she's not supposed to do that, but she can make the exception "if I want it". I have been going to Chatime for over 5 years and it's well known that they give a LYN pocket for every two drinks (I believe it's large only). I don't appreciate that I was made to feel as if I did something wrong. No exception was being made.
In addition to this negative experience, I tried redeeming my birthday reward and the cashier didn't know how to process it. Instead of asking a manager for guidance, she said that it wasn't working and then made up a policy that I had to make a purchase before being able to use my birthday reward which is not true. I will do my best not to return to this location as the service seems to be very poor.
Angie Chaker
Location is very clean and staff was really friendly.
Kiran Gill
Did not get any grass jelly in my drink. They don’t make orders properly.
____
The new management is HORRIBLE! Absolutely horrible. Bring back the old management…😓😓 They literally suck at making drinks right, which is slightly confusing cause they’re 500 people behind the counter. And even so, it still takes 20 minutes to make two drinks? The old chatime guy would fill up my drink halfway with tapioca when I asked for extra, and the new staff don’t even fill it ONE quarter. Overall, i’m very upset.
Chatime used to be my favourite boba location ever, but the new management ruin it entirely.
Sean L
New management. No one was in line but still took 20 minutes (no exaggeration) to make two drinks. Both drinks were horrible. Milk tea smoothie tasted like ice after waiting 20 minutes for it. Only good thing was they refunded both drinks.
JJ V
The new management sucks. They changed their closing hours but their staff can’t even do the most basic task of locking the door and turning off the open sign when they’re actually closed. I understand that maybe one time this happens but coming back a few weeks later with the same issue… Definitely not a good impression for their customers.
Nashid
Honestly I’m not sure what the negative reviews are referring to with the taste, everything tastes pretty standard here. My issue comes with the staff, who literally couldn’t care less about your presence. It’s like you’re bringing them inconvenience when you walk in to give them money for their products. The one dude with the long hair has his eyes glued to a twitch stream while taking your order, and can’t even be bothered to give you the smallest amount of eye contact.
I guess I can’t hold it against him that much since he usually makes it fine, but I’d appreciate a “hello” or a crumb of eye contact when I order. Just put in some airpods if you need to watch your video that bad.
The owner(?) is really nice though. Shoutout boss man. He’s invited to my wedding if he wants to come to it. We once accidentally opened a drink improperly and it spilled everywhere, and he remade it without hesitation, and without us asking. Cool guy.
Angelina Krasevich
Always super quick and nice my favourite bubble tea store!!
Sahib Saini
Very friendly staff and the drinks are delicious
Nina Peres
Great service! Everything looked very clean and inviting.
New management is fire, very nice, best passion fruit slush i’ve had in a while
Noah Tremblett
Came an hour before close. Store shut down, locked up. Clearly someone wanted to go home early. Disappointing.
Radhika Oberoi
Is this place not open anymore ? I’ve gone to this location for the past week after opening hours anywhere from 1145-140 and it’s been closed all five days
Lee Minhyung
It looks like sometimes wrong with this place based on reviews.
Anyway, went there at 12:10. Which they should’ve been open for 40 min by now. Place is closed, looking through the window, someone did not do closing. Trash full, empty cups all over the place (in the window, on the counter, etc)
Was wondering did something happen last night, or maybe the opening person is sick. But lol, based on reviews, maybe the owners are lazy and can’t be bother to open on time and clean up like they’re supposed too.
I like Chattime. But I think I’ve dodged a bullet by not visiting this locution
Jatin
Horrendous customer service by the couple that works there. They were extremely unwelcoming and didn't even greet the customer. I asked for a signature bubble tea drink and He lied that it got discontinued whereas other stores still offer it. Honestly , The behaviour felt discriminatory.
I tried to redeem my LNY coupon "buy 2 large drinks for only $7.49" and the cashier did not apply the discount correctly. When questioned, she said that the coupon was definitely applied and the screen on the till showing the breakdown of the order was correct. When doing several manual calculations to confirm what the total should have been, the numbers were not adding up. My purchase should have rang in for cheaper. I did not want to make a scene, so I paid for my order and told myself that I would take this experience as a loss.
Also, after placing my order, I noticed that there were LNY pockets remaining beside the till. I asked if I could have a pocket and the barista said that she would give me two since I ordered four large drinks. When my order was ready, I was given one LYN pocket. I reminded the barista that she said she would give me two pockets. She then said that she's not supposed to do that, but she can make the exception "if I want it". I have been going to Chatime for over 5 years and it's well known that they give a LYN pocket for every two drinks (I believe it's large only). I don't appreciate that I was made to feel as if I did something wrong. No exception was being made.
In addition to this negative experience, I tried redeeming my birthday reward and the cashier didn't know how to process it. Instead of asking a manager for guidance, she said that it wasn't working and then made up a policy that I had to make a purchase before being able to use my birthday reward which is not true. I will do my best not to return to this location as the service seems to be very poor.
Location is very clean and staff was really friendly.
Did not get any grass jelly in my drink. They don’t make orders properly.
The new management is HORRIBLE! Absolutely horrible. Bring back the old management…😓😓
They literally suck at making drinks right, which is slightly confusing cause they’re 500 people behind the counter. And even so, it still takes 20 minutes to make two drinks? The old chatime guy would fill up my drink halfway with tapioca when I asked for extra, and the new staff don’t even fill it ONE quarter. Overall, i’m very upset.
Chatime used to be my favourite boba location ever, but the new management ruin it entirely.
New management. No one was in line but still took 20 minutes (no exaggeration) to make two drinks. Both drinks were horrible. Milk tea smoothie tasted like ice after waiting 20 minutes for it.
Only good thing was they refunded both drinks.
The new management sucks. They changed their closing hours but their staff can’t even do the most basic task of locking the door and turning off the open sign when they’re actually closed. I understand that maybe one time this happens but coming back a few weeks later with the same issue… Definitely not a good impression for their customers.
Honestly I’m not sure what the negative reviews are referring to with the taste, everything tastes pretty standard here. My issue comes with the staff, who literally couldn’t care less about your presence. It’s like you’re bringing them inconvenience when you walk in to give them money for their products. The one dude with the long hair has his eyes glued to a twitch stream while taking your order, and can’t even be bothered to give you the smallest amount of eye contact.
I guess I can’t hold it against him that much since he usually makes it fine, but I’d appreciate a “hello” or a crumb of eye contact when I order. Just put in some airpods if you need to watch your video that bad.
The owner(?) is really nice though. Shoutout boss man. He’s invited to my wedding if he wants to come to it. We once accidentally opened a drink improperly and it spilled everywhere, and he remade it without hesitation, and without us asking. Cool guy.
Always super quick and nice my favourite bubble tea store!!
Very friendly staff and the drinks are delicious
Great service! Everything looked very clean and inviting.
Restaurantji Recommends
New management is fire, very nice, best passion fruit slush i’ve had in a while
Came an hour before close. Store shut down, locked up. Clearly someone wanted to go home early. Disappointing.
Is this place not open anymore ? I’ve gone to this location for the past week after opening hours anywhere from 1145-140 and it’s been closed all five days
It looks like sometimes wrong with this place based on reviews.
Anyway, went there at 12:10. Which they should’ve been open for 40 min by now. Place is closed, looking through the window, someone did not do closing. Trash full, empty cups all over the place (in the window, on the counter, etc)
Was wondering did something happen last night, or maybe the opening person is sick. But lol, based on reviews, maybe the owners are lazy and can’t be bother to open on time and clean up like they’re supposed too.
I like Chattime. But I think I’ve dodged a bullet by not visiting this locution
Horrendous customer service by the couple that works there. They were extremely unwelcoming and didn't even greet the customer.
I asked for a signature bubble tea drink and He lied that it got discontinued whereas other stores still offer it. Honestly , The behaviour felt discriminatory.
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