Chuck's Roadhouse Bar & Grill

Food is good.
Beer is cold.
Atmosphere is friendly, casual
Servers are always smiling and helpful.

Atmosphere: 5

Food: 5

Service: 5

Had a very bad experience tonight i myself work at chucks in elliot lake and had worked at hanover location so i know the rules of cooperate. My friends visited the place at my recommendation and probably would never come back .I already told them before hand to call before they go as it is sunday and they might close earlier They called 3 times no body responded and as per timings when they went to the place the staff refused them to place food order as the kitchen was closed at 10:51 where as last call is supposed to at 11:45 in any circumstances other than emergency They had few beers and left probably never come back . thankyou for the wonderful experience i dont even want to give one star but i wish i could

Food: 1

Service: 2

Great atmosphere with friendly service. Manoj and was very attentive and made the experience even better. The food was flavorful, portions were generous, and the drinks were well made. Perfect spot for a casual night out or catching up with friends.

Atmosphere: 5

Food: 5

Service: 5

This is one of our favorite restaurants! The food is always delicious, and the service is absolutely top-notch. Kamal, our server, is incredibly kind and attentive — just like the rest of the team. She consistently goes above and beyond to make us feel welcome every time we visit.

Kamal, you are amazing! Thank you for your outstanding service — we truly appreciate you! 😊

Atmosphere: 5

Food: 5

Service: 5

I had posted a review in the post explaining a bad experience last time but I visited the location today and I cleared the misunderstanding with the manager himself. We had a pleasant experience and he was honestly telling what happened and how it was unintentional miscommunication. Very good initiative of the management to serve their customers

Atmosphere: 5

Food: 4

Service: 5

Extremely disappointed with the service and food was taste less!.!

Atmosphere: 1

Food: 1

Service: 1

Very bad food and poor service

Atmosphere: 2

Food: 1

Service: 1

The food was good and the service was excellent. All for a price that doesn't break your bank account. 1L mugs of beer for less than a pint at other places.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Ribs

I have never experienced this in my 3 years of going to chucks but today there was a big group of people talking very loudly extremely loud and I asked the manager the bald guy and he replied to me by saying in very rude tone that “they are my regulars do you know how much they pay so I cannot ask them to talk softly” so we are also regulars but if we don’t pay that much so that means we will be treated poorly. Never experienced this from any restaurant and also never thought I would experience this from chucks

Atmosphere: 1

Food: 5

Service: 1

Good food for your dollar.

Atmosphere: 5

Food: 5

Service: 5

Rudy is best

Atmosphere: 5

Food: 5

Service: 5

Steaks and the rest of our food was all great. The server was excellent. The location is quite cramped inside and has a very casual atmosphere, which is quite different from the other Chucks locations I've been to.

Atmosphere: 3

Food: 5

Service: 5

Always have a good experience at this location when I’m in town ! Cheap food and drinks for the family, amazing customer service. Shout out to the server kenya and seema for always taking care of us

Atmosphere: 5

Food: 5

Service: 5

We visited this place on Wednesday, June 25, and unfortunately had one of the most disappointing dining experiences we’ve ever encountered.

We placed our order: two appetizers, two mains, and a beer. A few minutes later, our server, Kennyah returned and told us that the manager had asked her to inform us that “if we didn’t order another drink, we wouldn’t be served”.

This completely caught us off guard. We were told it was “store policy” that a drink must be purchased to qualify for the appetizer promotion. We had no problem following a policy, but we weren’t told this when ordering, and we’d visited this same location many times without this being enforced.

What made the situation worse was the way the message was delivered — abrupt, unwelcoming, and completely out of place. It was also clear that the server was uncomfortable delivering it. She even offered to pay for the drink herself and seemed reluctant to involve the manager, suggesting internal tension among staff. Her discomfort only added to our own.

We agreed to order a Diet Coke, not because we wanted it, but simply to avoid further conflict. Still, the experience had already shifted into something uncomfortable and us wanting to not eat our food and just leave.

When we eventually spoke with Rudy, he pointed out a line at the bottom of the menu stating:
“½ Price Appetizers after 9PM are dine-in only. Drink purchase required.”

We explained we simply hadn’t seen it — the text is small, easy to miss, and wasn’t mentioned when we ordered and the issue was not buying a drink, but how it was assumed that we didn’t want to buy a drink as per the policy and based on that how aggressively the message was conveyed to us. His response: “If you didn’t read it, that’s on you”. This came across as dismissive and lacked basic customer empathy.

We were not looking for anything free. We told Rudy we were willing to pay for everything, but due to how the situation was handled, we just wanted takeout boxes and to leave. Rudy apologized on his behalf and Kennyah’s and offered to cover the drinks for us, but at that point it didn’t feel genuine.

Here’s the problem:
• The policy is barely noticeable, printed in small font at the bottom.
• It says “drink purchase required”, not “drink(s)” and we had ordered a beer already and when we mentioned this, Rudy insisted that since we ordered two appetizers, we needed to order two drinks, which directly contradicts what’s written.
• No one informed us of this at the time of ordering, nor is there clear signage or verbal disclosure.

To make matters worse, as we waited for our food to be packed, our server shared that Rudy had told her to “just kick them out” if we didn’t order another drink — and that she had tried to relay the message more politely. That was truly disheartening.

We left quietly, having paid for everything — including the Diet Coke that no one drank.

This felt like a case of poor leadership, unclear communication, and tension between staff that spilled over into the guest experience. Chuck’s, this review is not about a drink — it’s about how you treat people. This evening was supposed to be a nice dinner with family, and instead it left us feeling unwelcome, uncomfortable, and disappointed.

We won’t be returning to this location, and I truly hope others don’t have the same experience we did.

Service: 1

We really had a wonderful experience. The ambience is excellent. Thank you Sara for serving us. She is really sweet

Atmosphere: 5

Food: 5

Service: 5