Buy catering else where if you wish to be punctual to your events/parties. We placed a pick up order for 3pm and arrived at 3:20pm to collect it.
Upon paying they told us to sit down. We discovered on our own that the food is not ready, and it looked like they are just starting to cook it. Really disappointing that the food was ready at 3:52pm, almost an hr from when it should have been ready.
Also, from reading past reviews it seems that this is not the first time it has happened; looks like they haven’t learned/changed from their previous incidents. Moreover, it’s clear to see that the person responding to the poor reviews on Google has no ownership to their business’ mistakes and just gaslights the person reviewing, making it seem like it’s the customers fault and not theirs.
Google reviews is here for a reason. It’s for consumers to share their thoughts on an establishment for the public to read, regardless if it’s good or bad. Do not tell people to keep things private.
I myself as a small business owner love to support other local small business! Please kindly recognize your complaints and own up to your mistake. I hope the customer that will come after me will receive better service and accurate turnaround time for their promised completion time for dishes.
Food: 1
Holly Panache
Edwin was very rude and abusive when we decided to go with another catere. I will never recommend or use his servces!! Ladies stay away!!
Atmosphere: 1
Service: 1
Andrew Snieg
Spices beef wasn't spicy but still great tasting. Would definitely eat here again
MK Z
Disappointed with their fried chicken. I used to love their food especially the fried chicken, but this time it didn’t taste fresh. When me and my mom ate the chicken, it tasted different and the meat was a little bit greenish. Please be honest with your customers especially if you’re selling food because you might potentially hurt someone.
Food: 1
Mahalia Dote
I bought their kutsinta today and when I reached home , i found out every pieces of it has molds. I wonder how long it’s been staying there on the counter
Atmosphere: 3
Food: 1
Service: 3
Glyn Alexis Pagaduan
Goodfood Goodemployees
Edwin Caluspos
If there's -1 I will rate them that.. I went there 10am saturday to set an order for pick for one party tray of dinakdakan and they said I can pick it up at 11:30am. They wrote down my name and cel# and my order to a paper. Supposedly for our picnic potlucks even if I was late I waited until 11:30am so pag dating ko don they said it's not ready but they never made it kasi sabi nila yung atay hindi pa luto so i canceled my order.. nag sorry naman yung cashier but the woman owner she's so rude and she said "ano gusto mo gawin ko?!" when the cashier ask her about the order.. so disappointed and didnt say anything and left because people around but the cashier said sorry so thats good enough.. since then never go back there and I even told my friends about it..
(LOL I just wanna update my comment and reply to your replied comment. I never lie when I make a comment review here in Google.. yah I was wrong about the time so I edit it. And now you guys said that a was mad?! Wow whos lying now huh?! Of well for the sake of your business right?! You know that I was so calm when I asked the cashier even though you guys said "the atay ay still pinapakuluan!". And I said "kasi may pupuntahan aq..." and the cashier said:" cge po tanungin q po sandali.." and then when the woman came out she shouted:" ANO GUSTO MO GAWIN KO?!" In front of people so I said to the cashier:" ok cancel nyo nalang cge.." I didn't made any scene or showed mad to everyone there because im not bastos and only uneducated person do that.. so you said I was mad?! Review your CCTV before accusing me that I showed madness that day.. I walk out quietly coz people were there.. why you guys even promised that I can pick it up 11:30am anyways?! But God knows who's telling the truth right?! But for you who cares about losing 1 customer right?.. So good luck to everything.)
Atmosphere: 1
Service: 1
Miyo MCArby
Our favorite go to for Filipino food. Ate elsa and the team are amazing. Food is so good.
Atmosphere: 5
Food: 5
Service: 5
Ron J
Good food and service but very tight seating area...great fresh bread
Atmosphere: 3
Food: 4
Service: 4
Simply EMIE
We enjoyed the combo meal.. Food are freshly cook. Taste is great. Authentic Filipino foods. Generous serving. Not crowded when we visit. Lots if take out order.
Terrible service. We requested to have the food to be picked up at 2pm since we have a party at 3pm and we were coming from Mississauga but to our surprise when we got there at 2:15 it was not ready and they were just going to start to cook it and asked us to wait another 15-20mins. We were only able to get the order by 2:40pm If we knew we should have ordered somewhere else. If you can’t commit the time be professional and let the customer know ahead of time.
Service: 1
Raymond Crisostomo
Please changed your combo specials as the price is no longer the same. Your posting is still $6.99
Atmosphere: 3
Food: 4
Service: 4
Jven Rayan
The best sisig and dinakdakan ever!!! The lechon Cebu is good as well!
Atmosphere: 5
Food: 5
Service: 5
Hipster T
All I have to say is, “Super delicious food!” Good people as well….
Atmosphere: 5
Food: 5
Service: 5
Mel Sal
I ordered pancit for Christmas Eve. Picked up at 3pm and spoiled at 10pm.In response to Elsa's Lutong Bahay:The store was/is closed between Dec 25-27 so I was/am not able to call. However, it is my right to express my displeasure about a product I received and spent so much on.No, this was not preventable. After picking up the product, it went straight to the dinner table (unless you expect my guests to go in the fridge). But when I picked up, the pancit in question was already stored at room temperature. But thanks for blaming the client before "trying" to make things right.
Buy catering else where if you wish to be punctual to your events/parties. We placed a pick up order for 3pm and arrived at 3:20pm to collect it.
Upon paying they told us to sit down. We discovered on our own that the food is not ready, and it looked like they are just starting to cook it. Really disappointing that the food was ready at 3:52pm, almost an hr from when it should have been ready.
Also, from reading past reviews it seems that this is not the first time it has happened; looks like they haven’t learned/changed from their previous incidents. Moreover, it’s clear to see that the person responding to the poor reviews on Google has no ownership to their business’ mistakes and just gaslights the person reviewing, making it seem like it’s the customers fault and not theirs.
Google reviews is here for a reason. It’s for consumers to share their thoughts on an establishment for the public to read, regardless if it’s good or bad. Do not tell people to keep things private.
I myself as a small business owner love to support other local small business! Please kindly recognize your complaints and own up to your mistake. I hope the customer that will come after me will receive better service and accurate turnaround time for their promised completion time for dishes.
Food: 1
Edwin was very rude and abusive when we decided to go with another catere. I will never recommend or use his servces!! Ladies stay away!!
Atmosphere: 1
Service: 1
Spices beef wasn't spicy but still great tasting. Would definitely eat here again
Disappointed with their fried chicken. I used to love their food especially the fried chicken, but this time it didn’t taste fresh. When me and my mom ate the chicken, it tasted different and the meat was a little bit greenish. Please be honest with your customers especially if you’re selling food because you might potentially hurt someone.
Food: 1
I bought their kutsinta today and when I reached home , i found out every pieces of it has molds. I wonder how long it’s been staying there on the counter
Atmosphere: 3
Food: 1
Service: 3
Goodfood
Goodemployees
If there's -1 I will rate them that.. I went there 10am saturday to set an order for pick for one party tray of dinakdakan and they said I can pick it up at 11:30am. They wrote down my name and cel# and my order to a paper. Supposedly for our picnic potlucks even if I was late I waited until 11:30am so pag dating ko don they said it's not ready but they never made it kasi sabi nila yung atay hindi pa luto so i canceled my order.. nag sorry naman yung cashier but the woman owner she's so rude and she said "ano gusto mo gawin ko?!" when the cashier ask her about the order.. so disappointed and didnt say anything and left because people around but the cashier said sorry so thats good enough.. since then never go back there and I even told my friends about it..
(LOL I just wanna update my comment and reply to your replied comment. I never lie when I make a comment review here in Google.. yah I was wrong about the time so I edit it. And now you guys said that a was mad?! Wow whos lying now huh?! Of well for the sake of your business right?! You know that I was so calm when I asked the cashier even though you guys said "the atay ay still pinapakuluan!". And I said "kasi may pupuntahan aq..." and the cashier said:" cge po tanungin q po sandali.." and then when the woman came out she shouted:" ANO GUSTO MO GAWIN KO?!" In front of people so I said to the cashier:" ok cancel nyo nalang cge.." I didn't made any scene or showed mad to everyone there because im not bastos and only uneducated person do that.. so you said I was mad?! Review your CCTV before accusing me that I showed madness that day.. I walk out quietly coz people were there.. why you guys even promised that I can pick it up 11:30am anyways?! But God knows who's telling the truth right?! But for you who cares about losing 1 customer right?.. So good luck to everything.)
Atmosphere: 1
Service: 1
Our favorite go to for Filipino food. Ate elsa and the team are amazing. Food is so good.
Atmosphere: 5
Food: 5
Service: 5
Good food and service but very tight seating area...great fresh bread
Atmosphere: 3
Food: 4
Service: 4
We enjoyed the combo meal.. Food are freshly cook. Taste is great. Authentic Filipino foods. Generous serving. Not crowded when we visit. Lots if take out order.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Terrible service. We requested to have the food to be picked up at 2pm since we have a party at 3pm and we were coming from Mississauga but to our surprise when we got there at 2:15 it was not ready and they were just going to start to cook it and asked us to wait another 15-20mins. We were only able to get the order by 2:40pm If we knew we should have ordered somewhere else. If you can’t commit the time be professional and let the customer know ahead of time.
Service: 1
Please changed your combo specials as the price is no longer the same. Your posting is still $6.99
Atmosphere: 3
Food: 4
Service: 4
The best sisig and dinakdakan ever!!! The lechon Cebu is good as well!
Atmosphere: 5
Food: 5
Service: 5
All I have to say is, “Super delicious food!” Good people as well….
Atmosphere: 5
Food: 5
Service: 5
I ordered pancit for Christmas Eve. Picked up at 3pm and spoiled at 10pm.In response to Elsa's Lutong Bahay:The store was/is closed between Dec 25-27 so I was/am not able to call. However, it is my right to express my displeasure about a product I received and spent so much on.No, this was not preventable. After picking up the product, it went straight to the dinner table (unless you expect my guests to go in the fridge). But when I picked up, the pancit in question was already stored at room temperature. But thanks for blaming the client before "trying" to make things right.
Food: 1
Service: 1
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