Mo'Cha Bubble Tea-Dewside

Hi there, this to whomever was performing the shift on Sept 1, 2025 at 12:40PM. Please train the person on how to pack cheesecake slices in the plastic bag. I was given 5 slices all sideways and upside down, luckily the cake was not damaged, I had to reshuffle the cakes by myself and carry it out if the shop. There is a level of common sense when packing something delicate for the costumer. I was not going to argue and teach your employee on how common sense works at that time.

Atmosphere: 3

Service: 1

The service here is good. I order frequently since it is closeby. I order the same drink each time. However, the quality is hit or miss. Sometimes the tapioca is too hard/soft, or the drink is less/more sweet. Overall, it is a good bubble tea spot and I will continue going. I don't dine in here, but they also have some desserts and seating available for customers.

Atmosphere: 4

Food: 3

Service: 4

Ordered a brown sugar milk tea, tapioca was hard..never experienced that before...used to visit many times but quality has gone downhill last few visits, l don't recommend.

Atmosphere: 3

Food: 1

Service: 3

Got sick! drink prep or improperly prepared tapioca pearls (raw and under cooked) caused wife and I to get sick after having our drinks. Strongly recommend not getting anything from here.
Updated after reading owner reply - Both of us got sick after having the drinks, tapioca pearls are supposed to be soft and chewy not hard. Something in your drink made us sick if you don't think its the tapioca pearls please look into the rest of your ingredients.

This review is not intended to hurt your business, it is simply providing feedback on our experience.

Atmosphere: 4

Food: 1

Service: 4

Worst drink tried the dubai chocolate tasted like watery milk i could get better at convenience store pls do better A drink for 9 bucks should be atleast premium no pistachio no kunafa and the ice quantity compared to the quantity of drink was ridiculous do better

Atmosphere: 1

Food: 1

Service: 1

Loved the tea. Mango is my fav one.

Atmosphere: 5

Food: 5

Service: 5

Just went here and Anne is amazing! Just want to say that girl is working way too hard so I hope the owners see this and possibly hire her some help or raise her wage! She was non stop working between taking orders and making drinks. Recognize her work please! ❤️

The boba as on tea is very good but the tapioca balls could use a tweak they a a little different weird flavor. But otherwise service, and atmosphere it's a 5 star

Atmosphere: 5

Food: 4

Service: 5

The cashier/server was not welcoming at all. But the atmosphere was very ambient and the place was very clean. I got a Thai milk tea was amazing in taste and presentation.

Atmosphere: 5

Food: 5

Service: 2

I ordered 2 things: regular milk tea with brown sugar pearls and matcha milk tea with red bean, both hot, both less sugar. Sounds simple right? I also don't understand how so many problems came from this.

Let's start a list:
1. Milk tea was cold
2. Girl didn't bother to mention that they don't have red bean when I ordered and just didn't put it in. Then lied and said I wasn't charged for the topping.
3. The milk tea was remade hot with full sugar
4. The milk tea had no pearls in it at all the second time

Crazy. I didn't know you could be bad at making bubble tea but here we are.

Also, the bathroom had no soap, and the whole place had no hand sanitizer. Pretty gross.

Not sure if the place was bought by new people or something but the quality used to be good. Sharp decline since my last visit though.

Atmosphere: 1

Food: 1

Service: 1

Drinks are sometimes a hit, sometimes a miss. It satisfies the craving if you're close by and don't want to venture too far.

The take out tray they use is too shallow to actually hold the drinks in, just be careful.

Atmosphere: 4

Food: 4

Service: 3

its tasty and good refreshing drink

Atmosphere: 4

Food: 4

Service: 4

Not that great. Flavour is aritificial whereas real seasonal fruits should be used.

I asked for minimal sugar, but they use slush syrup from which they don’t have control over the sugar levels. It’s not like other authentic places.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Mango, Strawberry

This is the best bubble tea i have ever had. Tbh i am a bubble tea lover and this was the best one .
And i also wanna appreciate ASHLEY here . She is doing amazing customer service, the way she talk to the customers and she is just amazing at her job.
Thank you ASHLEY.

Atmosphere: 5

Food: 5

Service: 5

Customer service was poor.