Iāve been a regular at the Brampton Pizza Depot for the last 5 years, but this visit was absolutely unacceptable. My pizza order was wrong, and when I called to fix it, the staff were rude, dismissive, and completely unhelpful.
After a frustrating phone communication where they just kept being in total denial, they offered a āsolutionā that made no sense: they asked me to bring back the pizza I had already eaten one slice out of, and planned to reheat it with the missing toppingsā¦ Is this not a health and safety concern? Also, This would have overcooked the pizza and made it inedible - an utterly ridiculous and unhygienic suggestion.
I wasted my time and gas to give them the pizza back otherwise they wouldnāt refund me.
Even after this, the owner, who was on the call, refused to provide a proper replacement or proper refund. Taking back partially eaten food, insisting I return it, and offering no real resolution shows total disregard for customers and common sense.
This, combined with visible cleanliness issues in the restaurant, makes this location unacceptable. Avoid this location if you value your time, your food, or basic hygiene.
I almost never post bad reviews (which speaks volumes) but these sorts of experiences have become way too prevalent in Brampton. Stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
Zara Khan
We used to enjoy pizza from these guys but the quality has gone down. So has the customer service.
Atmosphere: 1
Food: 2
Service: 1
Deepak Kumar
Great taste
Atmosphere: 5
Food: 5
Service: 5
Anmol Kaur
Ordered pizza yesterday, ask them twice to keep it crispy and crunchy. But, i am sorry it was not crispy at all; no doubt it was tasty but it had no crisp at all. Also, I donāt know why whenever i go for pizza from this place always the veggies are not cooked properly. Will definitely think before visiting againā¦.
Atmosphere: 3
Food: 2
Service: 4
Mansi Kashyap
I especially came from surrey for vacations and i ever had best pizza in Canada ! The crust is thin and crispy, and the toppings are always fresh and flavorful. I especially love the tandoori panner i can my choice of toppings and dressing . The staff is also very friendly especially the front girl name (DIYA) she is so humble and kind and her smile is so cute. I will visit again with my friends and family. Thank uh for your service.
Atmosphere: 5
Food: 5
Service: 5
Sukhman Sohi
Great quality and taste. I being eating this pizza from last three years.
JAGROOP SINGH BATH
They deliver HAIR with pizza. This is second time it has happened in about a year. I rarely order from here. When I called to tell, their reply was that they can upsize my Pizza for me . That's how to treat your customer after throwing HAIR in their food.
Pankaj Guleria
We told an employee [ vanshika ] to make a pizza for three people and put whatever she likes in the pizza , and this was the bestever pizza I had in my like .
KUNAL DEY
I had an amazing experience at Pizza Depot! The pizza was absolutely delicious ā perfectly baked crust, rich toppings, and that irresistible cheesy goodness that keeps you coming back for more. But what made my visit truly exceptional was the outstanding service provided by Vanshika. She was friendly, professional, and made sure everything was just right. Her attention to detail and warm attitude made the entire experience feel personal and welcoming. Kudos to Pizza Depot for not only serving one of the best pizzas in town but also for having dedicated team members like Vanshika. Highly recommended!
Owner should hire for employees like vanshika!!!!!!
Pizza is ok, but the lady who takes the orders over the phone is extremely rude and arrogant.
Shareen Sadana
crust was hard as a rock , the whole pizza , it hurt to take even a bite .
xTrxvii
Love this place they serve me right every time
Daisy Trehan
Poor customer service. Pizza had less sauce when paid extra. Manager didnāt care to deliver pizza and said it will take 2hrs. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Ankish
We order a large pizza half veggie and half pepperoni(see attached picture) with no sauce. When we called they were very rude and offered us no credit or solution. They wanted us to drive there even though we offered to pay delivery fee. They said bye and hung up and said they canāt do anything even though it was their fault!
Wastage of money totally.šÆ
Atmosphere: 1
Food: 1
Service: 5
Iāve been a regular at the Brampton Pizza Depot for the last 5 years, but this visit was absolutely unacceptable. My pizza order was wrong, and when I called to fix it, the staff were rude, dismissive, and completely unhelpful.
After a frustrating phone communication where they just kept being in total denial, they offered a āsolutionā that made no sense: they asked me to bring back the pizza I had already eaten one slice out of, and planned to reheat it with the missing toppingsā¦ Is this not a health and safety concern? Also, This would have overcooked the pizza and made it inedible - an utterly ridiculous and unhygienic suggestion.
I wasted my time and gas to give them the pizza back otherwise they wouldnāt refund me.
Even after this, the owner, who was on the call, refused to provide a proper replacement or proper refund. Taking back partially eaten food, insisting I return it, and offering no real resolution shows total disregard for customers and common sense.
This, combined with visible cleanliness issues in the restaurant, makes this location unacceptable. Avoid this location if you value your time, your food, or basic hygiene.
I almost never post bad reviews (which speaks volumes) but these sorts of experiences have become way too prevalent in Brampton. Stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
We used to enjoy pizza from these guys but the quality has gone down. So has the customer service.
Atmosphere: 1
Food: 2
Service: 1
Great taste
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza yesterday, ask them twice to keep it crispy and crunchy. But, i am sorry it was not crispy at all; no doubt it was tasty but it had no crisp at all. Also, I donāt know why whenever i go for pizza from this place always the veggies are not cooked properly. Will definitely think before visiting againā¦.
Atmosphere: 3
Food: 2
Service: 4
I especially came from surrey for vacations and i ever had best pizza in Canada ! The crust is thin and crispy, and the toppings are always fresh and flavorful. I especially love the tandoori panner i can my choice of toppings and dressing . The staff is also very friendly especially the front girl name (DIYA) she is so humble and kind and her smile is so cute. I will visit again with my friends and family. Thank uh for your service.
Atmosphere: 5
Food: 5
Service: 5
Great quality and taste. I being eating this pizza from last three years.
They deliver HAIR with pizza. This is second time it has happened in about a year. I rarely order from here. When I called to tell, their reply was that they can upsize my Pizza for me . That's how to treat your customer after throwing HAIR in their food.
We told an employee [ vanshika ] to make a pizza for three people and put whatever she likes in the pizza , and this was the bestever pizza I had in my like .
I had an amazing experience at Pizza Depot! The pizza was absolutely delicious ā perfectly baked crust, rich toppings, and that irresistible cheesy goodness that keeps you coming back for more. But what made my visit truly exceptional was the outstanding service provided by Vanshika. She was friendly, professional, and made sure everything was just right. Her attention to detail and warm attitude made the entire experience feel personal and welcoming. Kudos to Pizza Depot for not only serving one of the best pizzas in town but also for having dedicated team members like Vanshika. Highly recommended!
Owner should hire for employees like vanshika!!!!!!
Restaurantji Recommends
Pizza is ok, but the lady who takes the orders over the phone is extremely rude and arrogant.
crust was hard as a rock , the whole pizza , it hurt to take even a bite .
Love this place they serve me right every time
Poor customer service. Pizza had less sauce when paid extra. Manager didnāt care to deliver pizza and said it will take 2hrs. Never going back.
Atmosphere: 1
Food: 1
Service: 1
We order a large pizza half veggie and half pepperoni(see attached picture) with no sauce. When we called they were very rude and offered us no credit or solution. They wanted us to drive there even though we offered to pay delivery fee. They said bye and hung up and said they canāt do anything even though it was their fault!
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